7 jobs found in Southampton

Employee Communications & Engagement Manager 📍 Reading (Hybrid - 3 days in the office) 📅 6-Month Contract Are you the person who shapes the narrative, influences senior leaders, and knows exactly how communications will land? We're looking for an experienced Employee Communications & Engagement Manager to lead internal communications and engagement across a dynamic organisation. This is a hands-on role where you'll partner with senior leadership to craft compelling messaging, deliver high-impact employee events, and drive engagement through clear, authentic communication. You'll be responsible for: Developing and delivering internal communications strategies Writing executive and leadership communications Planning and running company-wide events and town halls Leading change communications and employee engagement initiatives Advising senior stakeholders on the best communication approach and channelsWe're looking for someone with exceptional storytelling skills, strong...

Customer Experience Team Leader About the Role I'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction. In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a professional, responsive and compassionate service from their first point of contact. A key part of the position is people leadership. You'll spend a significant amount of your time coaching, mentoring and developing team members through regular one-to-ones, call listening, feedback sessions and structured development plans. You'll also actively manage performance, setting clear expectations and addressing capability or conduct concerns when needed, helping to create a positive, accountable...

About the Role: We are looking for a proactive and customer-focused Customer Services Agent (B2B) to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met. Key Responsibilities: Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactions Manage customer orders in line with internal procedures and customer requirements Respond efficiently to customer enquiries, providing accurate product, pricing, and delivery information Record customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvement Collaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operations Skills & Experience...

Customer Service Specialist Hayes, Middlesex Salary £31,000 12-month fixed-term contract Full-time 40 hours per week,   Immediate start! The Opportunity We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance. You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey. About You You must be immediately available Proven experience in a customer service or aftercare role, within an office environment Strong communication skills, both written and verbal Confident handling challenging conversations with empathy and professionalism Highly organised with strong attention to detail A natural problem-solver who can get to the root of...

Network Engineer   £550 per day (Outside IR35) Initial 6 Month Contract London (Hybrid – 2 to 3 days per week)   Overview We're looking for an experienced Network Engineer / Network Designer to join a major enterprise transformation programme delivering large-scale network and security projects across a complex hybrid infrastructure. This is a project-focused role with no BAU or operational support responsibilities. You'll play a key role in designing, implementing and documenting network changes across cloud and on-premise environments, working with a broad range of modern networking, security and automation technologies. This is an excellent opportunity to join a high-profile programme focused on network modernisation, cloud adoption and secure enterprise connectivity.   Role & Responsibilities Produce High and Low Level Designs (HLDs/LLDs), network diagrams, and technical documentation. Design and implement enterprise network solutions across hybrid cloud and on-premises...

External Communications Manager (Contract) 📍 London (Hybrid - approx. 40% onsite) 📅 6-month contract £500 - £550 per day via Umbrella The Opportunity We are seeking an experienced External Communications Manager to join a high-performing communications team on an interim basis. This role will play a key part in delivering impactful external communications activity, helping to build awareness, strengthen engagement, and support organisational priorities. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, can operate with autonomy, and is confident managing a varied and high-profile workload. Key Responsibilities Deliver external communications campaigns aligned to organisational priorities Develop engaging content, including press releases, briefings and stakeholder materials Build and maintain relationships with media, influencers, and external stakeholders Support corporate publications and key communication outputs Contribute to a...

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE IN AVONMOUTH DUE TO START MIDDLE OF JUNE 2026. Duties * Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times. * Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database. * Communicate effectively with customers to understand their needs and provide appropriate solutions. * Collaborate with team members to streamline processes and improve service delivery. * Analyse customer feedback and service data to identify areas for improvement. Experience * Previous experience in an administrative or customer service role is preferred. * Proficiency in data entry with attention to detail is essential. * Strong interpersonal skills with the ability to communicate clearly and effectively. * Experience in upselling or sales support is an advantage but not mandatory. * A proactive attitude towards problem-solving and a...