5 jobs found in Stoke-on-Trent

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Lettings Officer Shrewsbury Full-time - Monday–Thursday 9–5, Friday 9–4 Are you an organised, detail-driven lettings professional looking to join a fast‑paced, supportive team? We’re looking for a Lettings Officer with experience in allocations and/or tenancy terminations to help us deliver an efficient, customer‑focused lettings service. About the role As a key member of our Shrewsbury-based lettings team, you’ll manage a varied caseload and play an important part in ensuring our homes are let quickly, fairly, and compliantly. No two days are the same, and you’ll thrive in a role where accuracy, communication, and great customer service really matter. Your responsibilities will include: * Managing a caseload of allocations at different stages * Processing tenancy terminations * Advertising available homes for let * Shortlisting applicants via the Shropshire Homepoint choice-based lettings system * Completing verification and allocation checks * Responding to...

German speaking Customer Service Representative 6 month Fixed Term Contract £30,000 pro rata Ruddington, Nottingham Our client is a global manufacturing business based in Ruddington. We are looking for a German speaking Customer Service Advisor to join the team for a 6 month fixed term contract. Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination - both externally with assigned accounts and internally with other company functions. The primary focus of this role will be the protection and growth of business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts. Responsibilities: * Where price lists, pricing tools or standard pricing exists, issue...

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with...