9 jobs found in Wallsend

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: £170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions....

Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You'll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you'll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities * Handle inbound and outbound customer calls. * Provide professional, tailored advice and support. * Build rapport and deliver an excellent customer experience. * Accurately update...

TXM Recruit are currently supporting the recruitment of a Customer Service Administrator on a 6-month contract with the opportunity to go permanent to join a busy and fast-paced commercial and sales environment. This is a key role focused on delivering first-class customer service, ensuring accurate order administration, and supporting the wider sales function to drive order intake, invoicing, and overall business growth. You will act as a central point of contact for customer communications, ensuring all enquiries, quotations, and orders are handled efficiently and professionally. Key Responsibilities Manage and resolve customer enquiries, complaints, and communications through to completion Process and accurately enter customer orders using ERP/MRP systems, ensuring compliance with internal processes Prepare and issue order acknowledgements, quotations, and customer responses in a timely manner Maintain accurate records of all customer interactions via CRM systems Support RFQ...

Data Cabling Installer – Short Term Contract – Manchester - Outside IR35 VIQU have partnered with an organisation providing IT services to schools cross the UK, who are looking for an experienced Data Cabling Installer to support an installation project in Manchester. The successful Data Cabling Installer will work on structured cabling deployment, with the majority of work involving installation within live or existing environments. The role will predominantly focus on Cat6 / Cat6A cabling, with some fibre installation work also expected. Role Responsibilities Install, route and terminate Cat6 / Cat6A data cabling, supporting fibre cabling installations where required Mount access points, trunking and associated hardware across site environments Carry out cable pulling, labelling and basic testing at project completion Work independently on-site while liaising with clients and internal teams Maintain accurate documentation of installations, including routes, labelling and...

Location: Newark, Nottinghamshire Salary: £28,000–£32,000 per annum Contract: 6-month fixed-term, Monday–Friday, core hours 8:00–16:30 (37.5 ) We are looking for a Customer Service Advisor to join a busy team in Newark. In this role, you will work alongside 3 Customer Service Advisors and a Team Leader, collaborating closely with Technical Coordinators and other office team members to deliver excellent service to both B2B and B2C customers. This position is initially a 6-month fixed-term maternity cover, with the potential to become permanent for the right candidate and based on business needs. You will receive a full 6-week onboarding and training plan, along with a comprehensive handover to ensure your success from day one. The role involves managing inbound and outbound calls, processing purchase orders, and maintaining workflows using CRM and SAP. It is a varied and busy position, ideal for someone who is organised, detail-oriented, and enjoys having a dynamic day-to-day...

Customer Service Advisor – eCommerce for our Stoke on Trent. We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team. This is a varied role where you’ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You’ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners. The Role Your day-to-day responsibilities will include: * Responding to customer enquiries via telephone, email, webchat and online marketplaces * Providing excellent customer service across website, Amazon, eBay and other digital channels * Managing customer accounts, including updating details and placing manual orders * Liaising with third-party logistics providers (3PL) to ensure orders are processed and...

Customer Service Representative – Aftermarket; Wolverhampton; 6-month contract; £17 PH Paye , Inside IR35 We are currently recruiting for an experienced customer service representative to work in our aerospace client’s busy aftermarket department based in Wolverhampton. The role will be based on site . The purpose of this role is to manage Military Aftermarket Spares orders from request for quotation through to invoicing, ensuring customer satisfaction, on-time delivery, and compliance with contractual requirements. The Spares Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the order process. Key Responsibilities and Duties of the role will include: Reviewing and processing customer requests for quotation. Reviewing customer purchase orders and ensure accuracy of all related documentation, and regulatory information. Acknowledging receipt of...

Customer Service Administrator - FTC 12-18 months This is an excellent opportunity to join a well-established manufacturing business, in north Herefordshire on a full time, fixed term contract basis supporting both customer service and administration activities. Acting as the key point of contact for customers, you will play an important role in ensuring orders are processed efficiently, customer queries are resolved promptly, and export documentation is completed accurately. What You Can Expect * Salary: up to £27,000 per annum * Monday to Thursday (8am – 5pm) and Friday (8am – 2:30pm), (40hours per week) with a 30minute unpaid lunch * Fixed Term Ccontract - 12months with the potential to increase to 18 months * Inhouse training and the encouragement to progress within the team What You Will Be Doing * Acting as the primary point of contact for customer enquiries and order-related communications * Monitoring customer orders throughout the production and...

Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain...