39 customer service jobs found

Job Title: Dynamics Developers Location: UK-based, fully remote Contract: Contract Duration: 3 Month rolling contract Day Rates: £480/day Inside IR35 Brio Digital are currently supporting a consultancy working with a central governent department who currently need a Dynamics Developers. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery team. Contribute to technical documentation and handover to BAU teams. What You'll Bring Proven experience developing within Microsoft...

My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35*negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Lincolnshire (Hybrid): Configure and customise Dynamics 365 Customer Service / Contact Centre Design and manage case routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF input handling Design and build conversational agents using Copilot Studio About you: You will have the...

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and...

Role: Bid - Sales Support Contract duration: 12 months Location: Lincoln Contract: Inside IR35 PAYE or Umbrella rate Our Client is an Energy technology company are seeking to recruit Bid or Tendering - Sales Support at Lincoln location. The role is for a contract position of 12 months Inside IR35. Our client has 150-year legacy of innovation and will focus on energy transformation, new technologies, decarbonization and Innovative leading-edge technology. Role You will be part of our Tendering department, reporting to Tendering Supervisor and part of the wider Sales Support Team, which supports the aftermarket/service division of Energy Industrial company in Lincoln. You will be supporting local and regional colleagues to produce swift high-quality quotations to support order intake. Within your role you will be responsible for specific region/customer including all communication, issues and commercial discussions during the bid stage. Responsibilities As a Bid or...

Job Title: Dynamics 365 CCaaS Developer Location: Luton, UK (Onsite) Contract Type: Contract (6 months) Day Rate: £425 per day (Inside IR35) Overview We are seeking an experienced Dynamics 365 Customer Service and CCaaS Developer to support the ongoing enhancement of a recently implemented contact centre platform. This role will focus on extending capabilities, improving integrations, and delivering scalable solutions across customer service and omnichannel environments. This is an onsite role based in Luton, working on a high-impact transformation programme. Key Responsibilities * Design, build and customise Dynamics 365 Customer Service and CCaaS solutions * Configure and enhance omnichannel capabilities within Dynamics 365 * Develop plugins, workflows, and PCF controls using C# * Integrate contact centre capabilities using Azure Communication Services * Support chatbot and voice bot development using Power Virtual Agents / Copilot Studio * Manage Dynamics...

2nd Line Desktop Engineer (Contract) Location: Cheltenham (On-site, full-time) Rate: Up to £250 per day (Inside IR35) Contract: 3 months Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment. This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations. What you’ll do * Provide 2nd line desktop support across hardware and software environments * Deliver break-fix support for laptops, desktops, and peripheral devices * Support Microsoft 365 applications and user administration * Assist with basic networking issues (connectivity, patching, troubleshooting) * Support hybrid environments, including on-prem and cloud-based systems You’ll work closely with IT support teams and business users to maintain high service levels and...

IT Technician Knowsley/St Helens (On-site) £16 - 23.68 per hour (Inside IR35) 1 month+ (Extensions likely) An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency. Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security...

IT Support Technician Manchester - 5 days a week on-site 3 month contract £120 per day (inside IR35)Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows 10/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations.Requirements: Previous experience in a 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS, and basic networking concepts. Excellent...

Senior EUC IT Support Engineer 6 Months Contract Initially Bicester, Oxfordshire - 5 days a week on-site 9AM - 5.30PM Mon-Fri £(Apply online only) per day - INSIDE IR35 via umbrella company You will deliver end-user and device support across laptops, mobile devices, Microsoft 365 services, and meeting room technology, acting as a trusted point of contact for day-to-day IT issues. It involves close collaboration with a small, friendly IT team, working to resolve incidents, manage devices, and maintain a high standard of user experience. This position requires technical troubleshooting skills combined with excellent communication and customer service, as much of the work is face-to-face user support in an office environment. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We...

Project Payroll Specialist; Crawley; 12 months; 37 hrs per week; Hybrid working; Inside IR35 We are currently recruiting for a Project Payroll Specialist to work with our client based in the aerospace sector based in Crawley. The role offers hybrid working, with 3 days in site required The purpose of the role is to support payroll-related tasks and projects and driving continuous improvements in payroll processes and systems. Ensuring end to end processes are streamlined and efficient identifying areas of improvements with the ability to analyse data to inform decision making. This role ensures efficient, accurate, and compliant payroll operations by supporting implementations, upgrades, and innovations that enhance payroll performance and employee experience. To ensure, as a collaborative and committed team, the timely, accurate, and robust delivery of payroll services for company UK employees. This is achieved by working closely with the company payroll provider and...

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred, Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office.  Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading...

A large public sector organisation is seeking an Assistant Commercial Manager to support the delivery of procurement, commercial strategy, and supplier management activity across a range of categories. This role sits within a major central government commercial function with a significant and complex annual spend profile. Client Details This organisation operates within the public sector and is known for its structured approach to procurement and supply chain management. They are a mid-sized entity focused on delivering value and compliance in their operations. This is an excellent opportunity for commercially focused professional to contribute to high‑impact public sector programmes while developing experience across the full commercial lifecycle. Description Key responsibilities include: Category Strategy & Planning Support the development of specifications aligned with business needs Contribute to category strategies and plans Carry out analysis, research, and...

Assistant Commercial Manager | Contract | £450 – £470 per day (umbrella) | Inside IR35 | London or Leeds Ceto Talent is recruiting for an Assistant Commercial Manager to join a busy central government department on an initial 6-month contract. The role is hybrid, with London or Leeds preferred for office attendance of 2 to 3 days per week. Essential Requirements * Proven end-to-end tender and procurement experience, with demonstrable evidence and strong examples to draw upon at interview. * Significant experience in commercial strategy writing. * Extensive stakeholder management experience, with the ability to engage and influence across all levels. * Demonstrated experience across the full commercial lifecycle, including strategic sourcing, contract management, and supplier management. * Experience advising on sourcing compliance and procurement frameworks. * Proven ability to work independently, managing and prioritising your own workload to meet deadlines....

Job Title: Assistant Commercial Manager Location: Leeds or London (2-3 days/week on site) Contract Duration: 6 Months Daily Rate: £(Apply online only)/day (Umbrella – Maximum) IR35 Status: Inside IR35 Minimum Requirement: The candidate must be experienced in the end to end process of tender, ideally in a recent role with demonstratable evidence and ability to back up with strong examples. Familiar with Strategy writing and must have very strong Stakeholder management skills. Role Summary In this role you will be expected to contribute to delivering commercial excellence for the department, providing a customer-focused service, understanding the business need and stakeholder drivers, with the aim of becoming a trusted commercial advisor. You will also develop relationships with the department’s key and strategic suppliers, driving value for money and risk management excellence across the category. You will be expected to support across the overall commercial life cycle. You...

Product Manager (Digital Platform) Contract: 12 months Rate: £750 per day (Inside IR35) Location: UK (Remote, depending on phase, occasional days in London, Leeds or Manchester-based) This is a large-scale digital transformation programme focused on modernising how users interact with complex service ecosystems within Public Health (NHS) via a major delivery partner. The programme involves: Building scalable, user-centric digital platforms Creating seamless end-to-end user journeys Integrating multiple systems into a unified experience Establishing consistent standards across services and providers As a Product Manager, you will lead the delivery of critical digital services that enhance user experience, improve operational efficiency, and enable scalable platform growth. You'll sit at the intersection of: Product strategy, Delivery execution, Stakeholder alignment (business, technical, operational) Key Responsibilities Own and drive product roadmaps aligned to business...

JOB TITLE: Caretaker LOCATION: Croydon PAY RATE: £17.04 PAYE / £21.89 umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside Role Purpose: We are seeking a dedicated Neighbourhood Caretaker to ensure the cleanliness and maintenance of council housing properties. The successful candidate will be responsible for cleaning internal areas, monitoring estate services, and ensuring health and safety standards are met. Key Responsibilities: Perform cleaning duties in council-owned flats and maisonettes, including bin chambers. Use appropriate equipment and cleaning products to meet enhanced cleaning standards. Clear blockages in chutes and report any issues to the repairs contractor. Maintain bin chambers and rotate bins as required. Wash food-waste and communal household rubbish bins. Participate in deep cleaning of blocks and remove graffiti. Cut away/remove shrubs and foliage from sites. Keep communal areas free of...

Our OEM Client based in Gaydon, is searching for a Business Operations Strategy and Planning Senior Specialist to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity: This role sits within the Central Business Office and is part of the Business Excellence Function in the delivery of Engineering Operations Operational Budget requirements within the business. The role under the Engineering Operations Factory Management team and will support the delivery of the Engineering Operations Operational Budget and manage operational processes with Engineering Operations Factory office. This role will provide an excellent customer experience to internal and/or external customers and interface with most areas of the business up to and including director level. Your expertise will see you as part of a team that is responsible for the delivery of Engineering Operations...

Commercial Officer Location: Oxford (Hybrid - minimum 3 days onsite) Contract Length: 6 Months (possible Extension) Hours: 37.5 per week (Mon-Fri 8.30am - 5pm) Clearance: DBS required Rate: £33.51ph Umbrella / £25.05ph PAYE IR35: Inside (Off‑Payroll Working Rules Apply) About the Role Our client is seeking a proactive and commercially minded Commercial Officer to join their team on a 6‑month contract, with strong potential for extension. This role offers the opportunity to work at the heart of a fast‑paced aviation environment, supporting the commercial execution of service, support, and training contracts for both civil and military customers. This position is ideal for someone with strong commercial acumen, experience managing contracts end‑to‑end, and the ability to collaborate confidently with multiple internal and external stakeholders. Key Responsibilities As Commercial Officer, you will be responsible for: Contract & Commercial Management Managing full...

Role: Senior Sourcing Specialist Location: Cheltenham Duration: 12 months Rate: DOE Inside IR35 : Umbrella About our client: Our client is a leading aerospace engineering company specializing in jet engines, avionics, and integrated systems for both military and commercial aircraft. They operate major UK facilities, including maintenance, repair, and overhaul (MRO) sites. Role Summary This 12‑month assignment combines commodity management, supplier execution, and NPI sourcing strategy into a single role. The Senior Lead Sourcing Specialist - Commodity: Manage and optimise a defined supplier panel and commodity portfolio Lead key negotiations, LTAs, EBQ structures, and commercial frameworks for both existing and new programs Drive supplier recovery and performance improvement to protect safety, quality, delivery, and cost Act as a key interface between Programs, Engineering, Operations, and suppliers to align sourcing strategy with business needsThe role requires an...

Senior Digital Product Manager Contract: Inside IR35 Start: ASAP Location: London - onsite 1 day per week Role Overview We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation. Key Responsibilities Own the product strategy, roadmap, and backlog for a defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use insight and data to improve...