Apr 25, 2026
Role: Dynamics 365 Functional Consultant – Customer Service
Location: Newcastle, UK (Hybrid)
Contract Type: 6-month Contract
Rate: £510–£550/day (Inside IR35)
About the Role:
We are seeking a skilled Dynamics 365 Functional Consultant to join a leading UK-based organisation on a 6-month contract. You will work closely with business stakeholders to understand customer service operations, translate requirements into functional Dynamics 365 solutions, and build proof-of-concepts to validate designs.
Key Responsibilities:
* Lead discovery workshops and translate business needs into functional designs
* Analyse CRM processes, identify pain points, and recommend improvements
* Configure Dynamics 365 Customer Service, including case management, SLAs, queues, and routing
* Build functional Proof of Concepts and demos to validate solutions
* Collaborate with solution architects and developers to ensure aligned delivery
* Configure Power Platform components, including...
| IR35 Status: |
Inside IR35
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CV-Library
NE98, High Heaton, Newcastle upon Tyne
Contractor