6 customer service jobs found in Coventry

Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow...

Competitive day rate (within scope of IR35), hybrid working pattern (2-3 days per week in office), 35-hour week This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a temporary basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data on housing operations, tenant engagement, and asset performance to support strategic initiatives and improve services. You will also use your analytical expertise to identify trends, risks, and opportunities, ensuring housing services are efficient, tenant-focused, and sustainable. Principal duties and responsibilities: Perform statistical analysis, data mining and retrieval processes on a large amount of data, to identify trends, create management dashboards providing in depth insights with a focus on identifying trends....

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service culture. Key responsibilities - Own and lead the IT service delivery strategy, ensuring alignment with business and digital transformation goals Establish and maintain strong service governance...

Human Factors Engineer Reference: (phone number removed) Umbrella Rate: £27.30/hr (Inside IR35) Are you ready to take your career to the next level? This exciting opportunity as a Human Factors Engineer offers the chance to work on innovative projects that shape the way customers interact with modern vehicles. Join a dynamic and forward-thinking team, where your expertise will play a pivotal role in delivering exceptional customer experiences. With a focus on cutting-edge technology and human-centred design, this position provides a unique platform to make a meaningful impact in the automotive industry. What You Will Do: • Lead the development of Human Factors requirements to enhance customer experience. • Collaborate with key stakeholders across Engineering, Design, Programme, and Commercial teams to deliver customer-focused solutions. • Provide Human Factors input into the development of future vehicles, using innovative and visual communication methods. • Conduct timely...

Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 7,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked third in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy...

Here at Hays we are partnering with a leading specialist Government Agency in Milton Keynes to appoint a highly experienced Lead Security Architect. Role: Lead Security Architect Location : Milton Keynes - 5 days on-site (You must be able to get to site location) Duration: 6 months Rate: £630.00 per day (inside IR35) UMBRELLA You will be the lead for all IT Security requirements in relation to the design, delivery and ongoing maintenance of IT services. These will include: - Advise and contribute to the ongoing low-level design and build process of the IT Platforms, and the deployment of customer workloads - Create/own Tier 2 policies & procedures and drive forward implementation & culture change across multiple teams. - Engage with other secure platforms and environments to align security policies and procedures. - Act as a key technical interface with the Security Operations Centre and assist with the investigation and resolution of security incidents. This position...