18 customer service jobs found in Guildford

Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required Key Skills & Experience: Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA,...

Senior Valuation Surveyor – London & Home Counties | Local Authority Client £34.12 p/h Umbrella (Inside IR35) 37 Hours per week Ongoing Contract Overview of the Role Service Care Solutions are working in partnership with a Local Authority within the Place Directorate to recruit an experienced Senior Valuation Surveyor to support their Corporate Estate function. Working within the Estates, Facilities and Regeneration division, you will contribute to the Directorate’s vision of delivering high professional and customer service standards, ensuring compliance with legislation, policy and Government regulations. The Council manages a diverse property portfolio valued in excess of £400m across the General Fund and Housing Revenue Account, generating over £5m annual income. This role will play a key part in protecting and enhancing that income stream through active asset management, valuation and strategic estate input. Responsibilities Day-to-day management of the Council’s...

DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day. This is a non-IT role. Suitable for someone with a Police background. One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35. Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance. Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications. Skills Experience: * Outstanding customer service - Calm, confident, and responsive under...

Job Description Critical Environment Field Service Engineer - 3 month rolling contract - Hybrid working - INSIDE IR35 - No Sponsorship Available Responsibilities Data Centre Operations: Ensures compliance with data centre business units and service-level policies Engages with appropriate teams and resources to execute tasks or projects.     Manages programs associated with area of responsibility. Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. Participates in Root Cause Analysis (RCA) process as appropriate. Lead or participate in incident response activities for critical infrastructure failures, ensuring minimal downtime and effective recovery processes. Proactively identify potential risks or vulnerabilities in the critical environment and implement strategies for mitigation. Manage relationships with external vendors for equipment maintenance, repairs, and emergency services. Help support and...

A client within the Public Sector based in Grearer London is currently recruiting for a Planning Officer to join their Development Management Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a planning environment. The Role Key purpose of the role is to act as the lead planning officer for a defined area of the Borough, ensuring a coordinated approach to planning, development and regeneration while supporting the delivery of a high-quality, customer-focused planning service. Key responsibilities will include but not be limited to: • Leading on major and complex planning applications, development proposals and planning performance agreements • Managing and supporting a small team of planners, graduates and technical support officers to ensure applications are processed effectively within target times • Negotiating complex Section 106...

Interim Operations Manager – Homeless Prevention & Housing Allocations Initial 6‑month contract – immediate start £550 – £650 per day Inside IR35 South London Local Authority Hybrid working – 3 days per week on site You will step into a pivotal leadership role overseeing Homeless Prevention, Housing Options, Housing Allocations, and Temporary Accommodation functions at a high‑demand South London authority. This position requires a decisive operational leader capable of stabilising services, improving statutory compliance, strengthening casework quality and driving performance across fast‑moving frontline teams. If you thrive in complex Housing Needs environments and bring the credibility to influence senior stakeholders while improving day‑to‑day delivery, this is a role to move quickly on. Your Role as Interim Operations Manager Leading and developing Housing Options, Homelessness Prevention, Allocations and Registration teams, ensuring high‑quality, timely...

Senior Pensions Administrator Central London (Hybrid – 2/3 days per week on-site) Contract Duration: 23 Months Rate: Negotiable - DOE (via umbrella, inside IR35) The Opportunity: Are you a highly experienced Defined Benefit (DB) pensions administrator looking for a challenging, high-profile contract? A Major Global Energy Company is seeking a Senior Pensions Administrator to join its UK Trustee Services Unit (TSU) in London. This is a rare opportunity to manage complex, high-value administration for one of the largest corporate pension schemes in the UK, with assets exceeding £18 billion and over 45,000 members. You will be a key player in a London/Krakow team, providing an essential, end-to-end service to the Trustee, members, and the Company. Key Responsibilities & Impact:  This role is not standard administration—it involves accountability and technical depth. Your principal accountabilities will include: Handling High-Value Authorisations: Taking ownership for the...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.  Other CAD Package skills are also fine.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Military Packaging Design Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop...

World Class Defence Organisation is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract.  The role will be predominately working remotely from home.   Rate: £43.00 per hour Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’ Location: Stevenage Hybrid / Remote working: The role will be 2 or 4 days per month in the office and the rest remote.  (some flexibility on this may be needed). Duration: 12 Months with very likely extension. Contracts are often ongoing and long-term thereafter.  IR35 status: Inside IR35 (Umbrella) Interview process: 2 Stage interview process. Initial Virtual or onsite – 2hrs. Author Test & meet the team - onsite for successful candidates.   Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with...

Trader voice Project manager London and Bromley 12 month contract Inside ir35 Description: Everyday associates rely on infrastructure and applications, solutioned and engineered by the Real Time Communications team to do their best work and serve our customers globally. As a team, we have a responsibility to them to provide a first-class service and we also have a responsibility to continuously improve.For this reason, I am looking for a project delivery manager is who is passionate about analytics and leading small, focused teams to deliver. The successful candidate will be a member of my team and join a group of people dedicated to bringing new technology to life at the bank, modernising our tools and creating reliable, predictable experiences that make a great place to work. About you: You will be a seasoned project manager primarily defining and driving waterfall schedules intersected with Agile teams. You will play a key role in delivering from concept, through...

Senior DevOps Engineer – 6-month contract – London/Remote – SC Clearance – Inside IR35 My Financial Customer is looking for a Senior DevOps Engineer to join a growing technology team responsible for maintaining and evolving a complex on-premise platform. This role will play a key part in ensuring the reliability, performance, and continuous improvement of the organisation’s technical estate while supporting the delivery of new services. This Senior DevOps Engineer is required to have experience with the following: Cloud Platform (Azure, AWS, or GCP), Kubernetes, IaC using Terraform and CI/CD pipelines. Skills & Experience required from the Senior DevOps Engineer: Active SC Clearance Cloud Platforms (Azure, AWS, or GCP) Strong experience supporting production environments, including on-call support and release management. Hands-on experience with Kubernetes or OpenShift in on-premise environments. Proven background in Linux system administration Experience implementing...

Full Stack Developer (Python) – Contract Role Location: Central London (office-based, 3–5 days per week) Contract Length: 6 months initially Start Date: ASAP Day Rate: £425–£450 (Inside IR35) About the Role Our client is looking for highly skilled Full Stack Developers with deep, hands-on Python expertise to support a diverse suite of applications. This is a role for developers who can hit the ground running, demonstrate strong technical maturity, and work effectively across multiple teams. You’ll contribute to a range of impactful systems including: * Customer-facing portals * Flexibility market platforms * Control-room and internal operational tools * Engineering & analytics applications Key Responsibilities * Develop and maintain Python-based web applications using frameworks such as Dash or Streamlit. * Build robust, scalable backend services using advanced Python programming practices. * Integrate solutions with Azure-hosted and on‑prem...

Test Engineer – SC Cleared – 6-month Contract – Hybrid Working – Inside IR35 My customer is seeking an experienced SC Cleared Test Automation Engineer to play a key role within the testing function. The role involves working closely with business and product SMEs to translate critical functional business processes into automated test scenarios. This Test Automation Engineer bring strong triangular testing, and automation experience to ensure that test evidence is clear, traceable, and aligned with the requirements for formal test phase sign-off. Key Skills required from the Test Engineer: Actively SC Cleared Ability to Configure, Extend and maintain the Triangle Automation framework, project structure, and execution patterns. Experience building automated regression and UAT test suites (Including Dynamic test generation, and cross environment comparisons). Hands-on experience integrating automated suites into CI/CD pipelines (Using Azure DevOps, and GitHub Actions). Ability to...

Job title: Data Strategy Manager/Data product Manager (Strategy) Location: Bromley (3 days onsite, 2 days remote) Contract Length: 12 months Daily Rate: £650/Day Status: Inside IR35 Working Pattern: Full Time Are you a data enthusiast with a flair for strategic thinking? Do you thrive in regulated environments and have a passion for modern data practises? If so, we have an exciting opportunity for you! Our client, a leading organisation in the IT/Financial Services sector, is looking for a Data Strategy Manager to join their dynamic team on a temporary basis. About the Role: As the Data Strategy Manager, you will play a pivotal role in shaping the data landscape for our client. You will lead the development of data domain strategies, ensuring a seamless end-to-end data flow design. Your collaboration across business and technology teams will drive multiple projects, align strategic objectives and enforcing governance standards. Get ready to make a significant impact! Who You...

Job Title: Senior Backend Engineer Location: Dunton Essex - 4 days minimum mandatory onsite Rate: £67.15ph Umbrella Co Basis (Inside IR35) Employment Type: Contract (31.12.26) Hours: Standard 37.5 Hours Per Week Reference: F56475 The Senior Backend Engineer plays a pivotal role in driving the technical success in our backend teams. This position involves architecting scalable, resilient, and secure backend solutions and overseeing the technical completion of critical development tasks, often in ambiguous situations. The Senior Backend Engineer is responsible for ensuring that backend code and architectural reviews are aligned with organisational goals, facilitating productive technical discussions, and making decisions to resolve complex backend engineering issues effectively. In this role, the Senior Backend Engineer supports the technical direction for backend development, offering guidance to team members and exemplifying technical excellence in backend practices....

Software Engineer – Back End – Java, Spring, GCP Contract: 9 Months (Renewable) Location: Essex (near Basildon and Brentwood) Office based 4 days a week Rate: £500 per day – Inside IR35 One of the world’s leading engineering companies and a household name is seeking a Software Engineer, Backend Engineer to play pivotal role in driving the technical success in our backend teams. Main Tasks & Responsibilities Software Engineer – Back End – Java, Spring, GCP > Architect scalable, resilient, and secure backend solutions and oversee the technical completion of critical development tasks, often in ambiguous situations. > Ensure backend code and architectural reviews are aligned with organisational goals, facilitating productive technical discussions, and making decisions to resolve complex backend engineering issues effectively. > Support the technical direction for backend development, offering guidance to team members and exemplifying technical excellence in...

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit a MRP Controller / Production Planner Subcontractor on an initial 12 month contract. This role would suit a candidate who has a Defence / Aerospace background working as a MRP Controller, Materials Resource Planner, Controller Production Planner, Logistics Coordinator, Production Planner, Supply Chain Coordinator, Project Coordinator or Materials Controller. Skills required; Production Planning experience Logistics Experience SAP experience  Rate: £24.55 per hour Location: Stevenage   Hybrid / Remote working: full time onsite Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (and then ongoing thereafter)  IR35 status: Inside IR35 (Umbrella) Interview Process: one stage onsite interview   MRP Controller / Production Planner Job Description: The MRP Controller will be primarily responsible for...