Sep 13, 2026
Landlord Complaints Investigator
Location: East London - Hybrid
Rate: £38.31 per hour (Umbrella)
IR35 Status: Inside IR35
Initial Contract Length: 3 months
Start Date: ASAP
Working Hours: Full-time - 36 Hours
Role Summary
The successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving resident concerns and improving customer experience.
The role will also lead relationship management and liaison with the Housing Ombudsman Service, while providing valuable insight to senior management teams and service leads to support continuous improvement across housing services.
What You Will Do As A Landlord Complaints Investigator
·Undertake detailed and impartial investigations into complex Stage 2 Housing Management and Assets complaints.
·Gather, review and analyse...
| IR35 Status: |
Inside IR35
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CV-Library
East London, UK
Contractor