3 customer service jobs found in Leeds

IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance. Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support...

Business Analyst | Local Authority - North West England Initial 3-month contract, with high possibility of extension - Inside IR35 Hybrid working Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand vs value demand across key contact types. Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system...

We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web proxy services from a legacy Trend solution to Zscaler Internet Access (ZIA), ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £(Apply online only) a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in:  Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of:  Enterprise networking (routing, switching, firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure / network / security transformations...