7 customer service jobs found in Liverpool

1st Line Support – 6-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support – in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge...

Field Tradesperson – ATM Installation Projects Various locations across the UK Rapid Resource is recruiting experienced Field Tradespeople to support a nationwide ATM installation program on behalf of our client. We are looking for practical, hands-on individuals based across the UK who are happy to travel throughout the UK, including overnight stays when required. If you have experience in construction, shopfitting, building maintenance, property maintenance, or commercial fit-outs and enjoy working on varied projects, we would like to hear from you. About the Role Working as part of a two-person installation team, you will travel to customer sites across the UK to assist with the removal of existing ATMs and the installation of new machines. A key part of the role involves carrying out the builders' work required to prepare the installation area. This includes accurately marking out and creating wall openings, carrying out structural alterations where required, making good...

Role : ServiceNow Specialist - Must have active SC clearance Location : Manchester, UK Type : Contract Inside IR35 via Umbrella Mode of work : Hybrid 3-day onsite in a weekJob Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings and transformation logic Experience with incident, problem, change, and request Experience leading customer onboarding, workshops, and solution design sessions Strong capability to translate business requirements into...

Our client has an opportunity for a Quality Lineside Engineer to join them on a contract basis for 12 months with possible extension. The successful candidate will be supporting the evaluation, coordination and monitoring of achieved levels of conformity in the product, process and services provided by the Business. Role: Quality Lineside Engineer Location: Broughton, Flintshire. Fully onsite Hourly Rate: £32.96 + shift allowance - Via an Umbrella company, inside IR35 Clearance: BPSS required prior to starting Hours: Initially on a standard day shift (no uplift), once fully trained, shifts will be as below Double day shift pattern (alternating weeks) Week of mornings - 6:00am - 1:10pm Week of afternoons - 1:30pm - 8:40pm 20% shift uplift What you'll be doing: To provide specialist Quality support and advice on drawings, parts, processes, and support services, and to independently assure that Quality requirements have been met. Assures that the Quality system is being...

Our client has an opportunity for an SAP Time Functional Consultant to join them on a contract basis for 12 months with possible extension. You will be responsible for the design, configuration, implementation, and support of the SAP Time Management (PT) module. Role: SAP Time Functional Consultant Location: Broughton, Flintshire - 3 days onsite as a minimum Hours: 35 hours Clearance: BPSS required to start Hourly Rate: Up to £86.00 per hour via Umbrella, inside IR35 What you'll be doing: Business Requirements: Gather, analyse, and document business requirements from stakeholders related to time and attendance processes, including working time, absences, overtime, and shift planning. System Configuration: Design and configure SAP Time Management (PT) solutions, including time schemas (PE01), time rules (PE02), time types, absence types, work schedules, and public holiday calendars. Integration: Ensure seamless integration of the SAP Time Management module with other SAP...

Job Title:Solution Architect - Adobe Martech (AEP Stack) Location: Manchester (4 days on site per week) Salary/Rate: £(Apply online only) per day inside IR35 Start Date: July Job Type: Initial contract until 25/12/2026 Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Solution Architect with Adobe Martech/AEP experience to join their team within asset management on a hybrid basis. Job Responsibilities/Objectives We are seeking a Solution Architect to lead the design and implementation of our clients Adobe Martech ecosystem, with a focus on Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), and Adobe Journey Optimizer (AJO). The role will be responsible for defining scalable architecture, enabling real-time customer data capabilities, and ensuring alignment with enterprise standards. Lead end-to-end solution architecture for Adobe Martech...