5 complaints officer jobs found in London

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 Security Clearance : Active SC Required The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex...

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective...

Role: Event Planner II – Medical Affairs (Pharmaceutical Sector) * Location: Hybrid-working – Stockley Park, Uxbridge (3 days office / 2 days remote) * Length: 12-month contract * Rate: Market Rates (Inside IR35, via Umbrella) * Start Date: June 2026 (or ASAP) The Opportunity: ISR Recruitment are delighted to be supporting a leading global pharmaceutical organisation in their search for an experienced Medical Affairs and Corporate Event Planner to join their Meeting and Events team on an initial 12-month contract. This is an excellent opportunity for a highly organised and proactive professional with a background in pharmaceutical or healthcare event management to contribute to the compliant delivery of key Medical Affairs programmes, including Advisory Boards, departmental meetings and other high-profile healthcare professional (HCP) events. Skills, Qualifications and Experience: * Bachelor’s degree (or equivalent) with 4+ years’ experience in corporate event...

Goodman Masson are currently working with a social housing organisation to recruit for an interim Heat Network Manager. Pay: £350 - £500 a day INSIDE IR35 The Opportunity We’re looking for an experienced Heat Network Manager to lead the development and delivery of a long-term heat network strategy across a growing portfolio of residential developments. In this strategic role, you’ll ensure heat network services are sustainable, compliant, customer-focused and commercially effective. Working as part of a specialist energy team, you’ll lead on delivery models, governance, regulatory readiness and the successful integration of new heat networks into operational services. You’ll work closely with internal stakeholders, developers, local authorities, government bodies, consultants and Energy Service Companies (ESCOs), helping to shape future energy provision while supporting environmental ambitions and delivering excellent outcomes for customers. Key Responsibilities Develop and...

IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: £75-£85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls...