12 customer service jobs found in London

IT Service Design Lead 📍 London (Hybrid) | 6‑month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service readiness reviews and go/no-go decisions with senior stakeholders Embed consistent SD&I processes, standards, and governance frameworksKey requirements: Strong experience in Service Design & Transition / Introduction (ITIL) Background in financial services or regulated environments Experience delivering within large-scale transformation...

ServiceNow Developer £85-£90 per hour (Inside IR35) 12-Month Contract Hybrid Working - Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will be a proactive and technically strong ServiceNow professional who enjoys collaborating across multiple teams, influencing stakeholders, and delivering high-quality platform solutions in a fast-paced Agile environment. Key Responsibilities Design, develop, and implement solutions across the ServiceNow platform Provide technical expertise and best-practice guidance on ServiceNow capabilities Work closely with business and technical stakeholders to gather and refine requirements Translate business requirements into scalable technical solutions Plan, estimate,...

ServiceNow Developer £60-£65 per hour (Inside IR35) 12-Month Contract Hybrid Working - Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will be a proactive and technically strong ServiceNow professional who enjoys collaborating across multiple teams, influencing stakeholders, and delivering high-quality platform solutions in a fast-paced Agile environment. Key Responsibilities Design, develop, and implement solutions across the ServiceNow platform Provide technical expertise and best-practice guidance on ServiceNow capabilities Work closely with business and technical stakeholders to gather and refine requirements Translate business requirements into scalable technical solutions Plan, estimate,...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...

Microsoft Dynamics 365 Developer Location: Farnborough (Hybrid - minimum 3 days onsite initially) Contract: 6 months (likely to extend with possibility of perm) Rate: £28.59 PAYE or £38.25 Umbrella per hour Hours: 37 hours per week IR35: Inside IR35 Clearance: BPSS+ (to be completed prior to start) The Opportunity Our client is seeking a skilled Microsoft Dynamics 365 Developer to join their growing team, supporting and enhancing a business-critical D365 ecosystem. This is a fantastic opportunity to play a hands-on role in both development and day-to-day system administration within a fast-paced, innovative environment. You'll be a hands-on D365 specialist who enjoys working across both development and system administration. This role suits someone who is comfortable making system improvements, resolving day-to-day issues, and working closely with stakeholders to deliver real business value. Key Responsibilities Develop, customise, and support solutions within Dynamics 365...

Mechanical Engineer - Certification & Validation Location: Stevenage (Hertfordshire) Duration: 6 months (extension possible) Rate: £50 p/h Umbrella IR35: Inside Clearance: SC (BPSS to start possible) / UK Eyes Only (UKEO) Working pattern: 2 days minimum onsite, remainder remote Overview An opportunity to become part of Europe's No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop products to meet our customer's needs. Within this role you will have the opportunity to work as part of a multi-disciplinary team to work on the certification and validation activities to allow a new product to be delivered into service with international customers. Responsibilities: Support the Mechanical Certification Lead Engineer on generating evidence statements against Mechanical Requirements. * Interpreting Test reports from subsystem, inert and live munition testing * Interfacing with the Systems team,...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.  Other CAD Package skills are also fine.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional...

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating worldwide for more than 35 years. We work with some of the industry's best-known companies who demand the highest standard of service. On behalf of our client, a global aircraft manufacturer, we are currently recruiting an Electrical/Avionics Design Engineer with recent experience of working within an EASA Part 21 Design organisation. To be successful in your application you will need to hold UK working rights at the time of application, sponsorship is not available. Job Title: Electrical/Avionics Design Engineer Location: Frimley, UK, Hybrid working available 3 days in office. Employment Type: Contract initially a 12-month period. Working time: Mon -Friday only Package: Competitive hourly Rate, Inside IR35 (umbrella) This role will require occasional national and/or international travel to visit teammates, customers and subcontractors. Scope of Role Join a...

We are recruiting for a HR Advisor to join a leading organisation on a 6-month temporary contract. This is an excellent opportunity for an experienced HR professional to support a busy HR function, working across a mix of project-based activity and BAU, ticket-based HR administration. Hourly Pay Rate: £18.16 Umbrella / £13.38 PAYE The Role You will play a key role in delivering a high-quality HR service, supporting employees and managers with a range of queries and processes. The position combines customer-facing HR support with system-based administrative work. Depending on start date, you may be involved in ongoing HR projects or focus primarily on BAU case and ticket management. Key Responsibilities Managing HR queries via internal systems (predominantly ServiceNow) Supporting employees through HR processes via Teams (including screen sharing) Handling learning and development-related queries Maintaining accurate employee records and data entry Providing general HR...

World Class Defence Organisation is currently looking to recruit a Mechanical Engineer – Certification & Validation subcontractor on an initial 6 month contract. Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: 2 days a week onsite, the rest working remotely from home. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 6 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Engineer – Certification & Validation Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop products to meet our customer’s needs. Within this role you will have the opportunity to work as part of a multi-disciplinary team to work on the certification and validation activities to allow a new product to be delivered into...

World Class Defence Organisation is currently looking to recruit a Head of FCAS Systems Design Co-Ordination ( Systems Engineer Manager ) subcontractor on an initial 6 month contract.    This position would suit a candite from the Defence / Aerospace industries and from a Systems Engineering Management background.   Rate: £80.00 per hour Location: Bristol, Stevenage or Bolton, depending on your preference.  Hybrid / Remote working: Hybrid, 3 days per week onsite (the department can offer a compressed 4 day week of Monday to Thursday) Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 6 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Interview process: 1 stage video interview Head of FCAS Systems Design Co-Ordination Job Description:   FCAS is one of the largest, most exciting and challenging programmes within Defence – to design and deliver a Future...

On behalf of our client, we are seeking to recruit a Microsoft Dynamics 365 Developer on an initial 6 -month contract. As the Microsoft Dynamics 365 Developer you will be responsible for designing, developing, customising, and supporting solutions within the D365 ecosystem, including Finance & Operations (F&O), Customer Engagement (CE), and the Power Platform. You will work closely with business analysts, functional consultants, and stakeholders to deliver scalable and efficient business solutions. Role: Microsoft Dynamics 365 Developer Pay: £38.25 per hour Via Umbrella Location: Farnborough Contract: Monday - Friday 37 hours per week, 6months IR35 Status: Inside Security Clearance: BPSS Responsibilities Design and develop customisations, plugins, workflows, and integrations within the D365 environment. Customise and extend D365 modules using X++, C#, JavaScript, Power Automate, and Power Apps. Collaborate with functional teams to translate business requirements...