18 customer service jobs found in London

Complaints and Enquiries Officer London | Hybrid Rate: £40.00 per hour (Umbrella) IR35 Status: Inside Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 09:00 - 17:00 (36 Hours) Role summary An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. You will be responsible for handling a varied caseload of complex complaints, ensuring timely and compliant responses, while maintaining a strong customer-focused approach driven by empathy, professionalism, and clarity. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Complaints and Enquiries Officer - Manage and respond to complaints and enquiries relating...

Employment Support Manager Farringdon, London Contract £24.73 per hour PAYE or £32.32 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for an Employment Support Manager 3 days remote; 2 days in the office. 09:00 - 17:0, Mon-Fri. The role Reporting to the Lead Employee Relations (ER) Manager, you will provide support to managers and colleagues on all aspects of employee relation casework the organisation, including complex, matters within a shared services framework. You will work closely with the Lead ER Manager and the Strategic People Business Partners to ensure that we deliver an effective, consistent and collaborative People service across the organisation. The location Farringdon office, with the option for working in a hybrid way when appropriate and as agreed with your manager. As part of this role, to various locations when support managers and colleagues. You will effectively support an ER Advisor ensuring that a...

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating worldwide for more than 35 years. We work with some of the industry's best-known companies who demand the highest standard of service. On behalf of our global client working in the aviation industry, we are currently seeking interest in the role detailed below. To be successful in your application you will need to hold UK working rights at the time of application, as well as a valid UK passport. Role: Supply Chain Specialist (Aviation MRO) Location: London Heathrow Airport Shift Pattern: Mon-Fri IR35 Status: Inside Hourly Rate: tba Contract Position 12 Months (extension/perm possible) Our client has an opportunity for an experienced Supply Chain specialist to join them on a contract basis. This is a unique opportunity to join an established Aircraft OEM providing class leading MRO support. The ideal candidate will have a background in aviation, aerospace engineering and...

Technical Business Analyst – Contract Opportunity (Inside IR35) Windsor (Hybrid – 1 day per week onsite) 6‑month contract £400-£450 per day DOE (Inside IR35) ASAP Start Are you an experienced Technical Business Analyst with a passion for improving customer journeys, optimising contact centre operations, and supporting next‑generation digital and AI‑enabled service solutions? This is a fantastic opportunity to join a major organisation operating within a regulated, consumer-focused environment. The Role As a Technical Business Analyst, you’ll play a key role in shaping and enhancing customer service and contact centre capabilities. You’ll work closely with digital, product, and operational teams—supporting Agile squads, driving process improvements, and championing technology that improves customer experience and reduces failure demand. This is an individual contributor role with significant stakeholder engagement across technology and customer operations. Key...

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data‑driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case...

My client in Greater London are looking to appoint a talented IT Product Manager on a Contract basis. This is a temporary Product Manager role within Digital Product & Development, responsible for leading the implementation and continuous improvement of digital solutions supporting Corporate Customer Services and the Register Office. What's on offer: Salary: £573 per day, Inside IR35*negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the implementation and ongoing enhancement of digital solutions, including customer-facing platforms, appointment booking systems, and case management tools Manage the full product lifecycle, from discovery and design through to delivery and continuous improvement Drive the migration away from legacy systems, mitigating operational risks associated with unsupported technologies Engage and collaborate...

Homelessness Officer London | Hybrid Rate: £30.77 per hour (Umbrella) Inside IR35 Initial Contract Length: 3 Months Working Hours: 09:00 - 17:00 (36 hours per week) Role summary An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families. You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Homelessness Officer - Undertake homelessness casework across prevention and relief duties, including working with families - Manage a caseload proactively with...

Reviews Officer London | Hybrid Rate: £30.77 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 36 Hours Role Summary A local authority is seeking an experienced professional to join their Housing Services team, focusing on statutory reviews across homelessness decisions, housing register applications, and temporary accommodation suitability. This role plays a key part in ensuring decisions are legally compliant, fair, and delivered within required timeframes, while maintaining a strong customer-focused approach. What you will do as a Reviews Officer - Complete statutory homelessness reviews, including housing register and temporary accommodation suitability cases - Ensure all decisions align with current legislation, statutory guidance, and internal policies - Manage a varied and complex caseload efficiently with minimal supervision - Liaise with service users, internal teams, and external agencies via...

Senior Pensions Administrator Central London (Hybrid – 2/3 days per week on-site) Contract Duration: 23 Months Rate: Negotiable - DOE (via umbrella, inside IR35) The Opportunity: Are you a highly experienced Defined Benefit (DB) pensions administrator looking for a challenging, high-profile contract? A Major Global Energy Company is seeking a Senior Pensions Administrator to join its UK Trustee Services Unit (TSU) in London. This is a rare opportunity to manage complex, high-value administration for one of the largest corporate pension schemes in the UK, with assets exceeding £18 billion and over 45,000 members. You will be a key player in a London/Krakow team, providing an essential, end-to-end service to the Trustee, members, and the Company. Key Responsibilities & Impact:  This role is not standard administration—it involves accountability and technical depth. Your principal accountabilities will include: Handling High-Value Authorisations: Taking ownership for the...

Our client has an opportunity for a Principal Quality Assurance Engineer - Supply Chain to join them on a contract basis. This opportunity provides the chance to work within a dynamic quality team. The primary responsibility will be to plan and conduct supplier quality audits / surveillance activities to drive future process control. In addition, where applicable carry out inspection / verification activities to support the delivery of conforming production hardware. While ensuring adherence to our customer and supplier requirements. Role: Principal Quality Assurance Engineer Location: Stevenage or Bolton, 2 days WFH the rest onsite/visiting suppliers Contract: 6 months rolling Clearance: Full SC required to start - UK Eyes Only due to project Hourly Rate: £40-£45 per hour via Umbrella, inside IR35 What you'll be doing: Complete scheduled Quality Assurance audits at suppliers using standardised tools Conduct thorough verification / inspection of products to ensure they meet...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.  Other CAD Package skills are also fine.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Military Packaging Design Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop...

World Class Defence Organisation is currently looking to recruit a Technical Author subcontractor on an initial 12 month contract.  The role will be predominately working remotely from home.   Rate: £43.00 per hour Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’ Location: Stevenage Hybrid / Remote working: The role will be 2 or 4 days per month in the office and the rest remote.  (some flexibility on this may be needed). Duration: 12 Months with very likely extension. Contracts are often ongoing and long-term thereafter.  IR35 status: Inside IR35 (Umbrella) Interview process: 2 Stage interview process. Initial Virtual or onsite – 2hrs. Author Test & meet the team - onsite for successful candidates.   Technical Author Job Description: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with...

Software Engineer Watford - hybrid 6 month contract Inside ir35 Group expectations: Meets customer needs related to simple products and services while following standardised protocols. Develops personal capabilities using formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current IT Security processes, systems and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit and/or discipline. Helps others use and benefit from the existing knowledge management systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Keeps track of risk parameters and identifies and reports any major...

Expleo is a global engineering, technology and consulting partner, trusted by the world's leading organisations to help them achieve successful transformation and sustainable growth. We offer end-to-end services across engineering, quality assurance, and digital transformation, supporting clients in harnessing rapid technological change to gain a competitive edge. As part of our continued support to a major automotive client, we are currently seeking a highly skilled and motivated Project Design Engineer - Powertrain to join our dynamic team and deliver critical systems into high-performance vehicle programmes. This inside IR35 contract will be offered for an initial six‑months and located at our client's site in Surrey. Key Responsibilities: Own the technical delivery of powertrain systems from concept through to production. Author/manage technical specifications, FMEAs, DVPs, and test plans. Support prototype and series vehicle builds and testing activities. Contribute to key...

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit a MRP Controller / Production Planner Subcontractor on an initial 12 month contract. This role would suit a candidate who has a Defence / Aerospace background working as a MRP Controller, Materials Resource Planner, Controller Production Planner, Logistics Coordinator, Production Planner, Supply Chain Coordinator, Project Coordinator or Materials Controller. Skills required; Production Planning experience Logistics Experience SAP experience  Rate: £24.55 per hour Location: Stevenage   Hybrid / Remote working: full time onsite Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (and then ongoing thereafter)  IR35 status: Inside IR35 (Umbrella) Interview Process: one stage onsite interview   MRP Controller / Production Planner Job Description: The MRP Controller will be primarily responsible for...

Electrical Design Engineer Location: Farnborough (Hybrid - minimum 3 days onsite per week) Contract: 6 months (likely extension) Hours: 37 per week Rate: £20.79 PAYE / £27.82 Umbrella Clearance: BPSS (completed by the Client) IR35: Inside IR35 About the Role Our client is a leading organisation at the forefront of cutting-edge aerospace innovation. They design and develop advanced, solar‑powered, high‑altitude platforms that operate in the stratosphere, enabling long-endurance flight and delivering critical services for global customers across commercial and government sectors. As an Electrical Design Engineer, you will play a vital role within a multidisciplinary engineering team, developing and delivering electrical design solutions across multiple programmes. This is an exciting opportunity to contribute to highly technical projects in a rapidly growing environment, collaborating closely with engineering, production, and external partners. Key Responsibilities Produce...

Homeless Intervention Caseworker – Housing Chicksands, Bedford Contract £30 per hour PAYE or £39.27 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Homeless Intervention Caseworker - Housing Officer will be expected to attend the office as per business requirement. Usually 2 days per week. The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: - Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty - Undertakes all necessary enquiries and prevention activity via Personal housing Plans - Makes and checks statutory homeless...