18 customer service jobs found in Luton

Service Desk Analyst – IT Consultancy Inside IR35 – Fully Onsite - Spanish, Romanian and Lithuanian speaking    Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.   Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints...

Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: £174 PAYE per day / £225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of desktop support, field services and end-user computing support, resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key...

World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires broad level of knowledge of VDI environment / technology and Windows OS. Rate: £48.84 per hour Location: Stevenage Hybrid / Remote working: 4-5 days a week likely onsite. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers Lead and manage request...

Job Title: Senior Service Designer (Fixed Term Contract) Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City) Contract Length: 6 Months Daily Rate: £550 - £750 per day Inside IR35 Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day. ### What You'll Do: Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas. Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence. User Experience Mapping: Create comprehensive user experience maps that...

Salesforce Principal Engineer Rate: £465–£510 per day (Inside IR35) Duration: 6 months Location: Remote (1 day per week onsite in Windsor initially) We are looking for a highly skilled Salesforce Principal Engineer to join a leading enterprise on a 6-month contract. This is a hybrid role based in Windsor, UK, requiring one day per week in the office initially. As a Principal Engineer, you will provide technical leadership and shape the Salesforce platform architecture across multiple teams. You will define standards, guide best practices, and deliver scalable, secure, and high-performing solutions while influencing engineering direction across the business. Key Responsibilities * Provide architectural guidance and technical leadership to Salesforce developers and stakeholders * Define and maintain Salesforce system architecture, integration patterns, and platform standards * Shape and deliver mobile and digital capabilities that enhance safety, compliance, customer...

Benefits Assessment Officer East London | Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating...

SC Cleared Product Owner - Cloud Hosting 6 Months £88 per hour (Inside IR35) Hybrid working - 2-3 Days per week in Reading My client are looking for an experienced Product Owner with a strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services, working closely with business stakeholders, architects, engineering teams, and senior leadership. Responsibilities Define and own the Cloud Hosting product vision, strategy, and roadmap. Engage with business and technical stakeholders to gather requirements and translate them into product features, epics, and user stories. Manage and prioritise the product backlog based on business value, dependencies, risk, and delivery capacity. Lead...

Location: Reading (hybrid working) Duration: 5 month initial contract Inside IR35 Active SC clearance required upon application. Role details: Our client, a leader in the Defence & Security sector, is currently seeking a Product Owner (Cloud Hosting) to join their team on a contract basis in Reading, with hybrid working arrangements. This role involves defining and managing the Cloud Hosting Product vision, strategy, and end-to-end delivery across the full product lifecycle. The Product Owner will focus on maximising the value of cloud hosting platform technologies, reporting to the Head of Secure Digital Platform. Key Responsibilities: Collaborate with key business and technical stakeholders to shape Cloud Hosting platform requirements and compile these needs into an overall Product strategy. Manage the Cloud Hosting Product team to deliver the agreed product roadmap, providing robust and secure cloud hosting solutions. Act as the key interlock to the business and wider...

Product Owner - Cloud Hosting Rate: £80-£84 per hour (Inside IR35) Contract: Initial 6 months, rolling extension Location: Reading (Hybrid - 3 days onsite per week) Security Clearance: Active MOD SC Clearance Required Overview We are seeking an experienced Product Owner with a strong background in Cloud Hosting, Defence, and secure technology environments to join a major aerospace and defence programme. This is an excellent opportunity for a Product Owner who can bridge business and technical teams, drive cloud platform strategy, and deliver secure, scalable cloud hosting solutions within highly regulated environments. Key Responsibilities Define and own the Cloud Hosting product vision, strategy, and roadmap. Collaborate with business and technical stakeholders to gather and prioritise requirements. Translate business needs into Epics, Features, and User Stories. Manage and prioritise the product backlog, balancing business value, dependencies, and team capacity. Lead...

Service Improvement & Insights Officer Interim - £250 a day Inside IR35 We’re looking for a detail‑driven Service Improvement & Insights Officer to join our Service Improvement Team and help us deliver high‑quality, customer‑focused housing services. If you enjoy analysing data, improving processes, and turning insight into action, this role will suit you perfectly. The role You’ll support continuous improvement across Housing by: * Reviewing and developing policies, procedures, and process maps * Ensuring compliance with housing legislation and regulatory standards * Collecting, analysing, and reporting on KPIs, benchmarking data, and annual returns * Supporting service reviews and tracking improvement plans * Coordinating the Tenant Satisfaction Survey and sharing findings with teams * Producing clear, accessible information for tenants, staff, and stakeholders * Researching best practice and summarising new Government...

Technical Officer - Fixed - Facilities & Environment Chicksands, Shefford Contract £43.07 per hour PAYE or £56.53 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Technical Officer - Fixed - Facilities & Environment Mon-Fri 9-5 Hybrid working This is one of many roles we are recruiting for please visit our website colbernlimited co uk Use statutory powers to regulate and improve conditions of private sector homes in Central Bedfordshire. You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Councils Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximisising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the...

Network IT is recruiting for an experienced Senior Network Architect reporting directly to the CTO at our client, who is about to undergo enterprise network and datacentre transformation.   This is a key role leading the architecture for a major new programme, with responsibility for designing and governing secure, resilient, and scalable network solutions across complex enterprise environments.   You will own end-to-end network architecture across physical and logical domains, including LAN, WAN, SD-WAN, cloud networking, firewalls, load balancers, VPNs, and network security services.   Working closely with senior stakeholders, delivery teams, and suppliers, you will ensure solutions align with business objectives, security requirements, and enterprise architecture standards.   Please note this is a DV Cleared role. We can only accept applications from British Citizens.   Role: Senior Network Architect  Duration: 9 Months Rate: £790 per day Status: Inside IR35 Location: Milton...

My market leading Client is urgently recruiting for a commercially focused Product Lead / Manager, ideally with experience of Artificial Intelligence to drive the success of their products. This role will play a critical part in ensuring their products meet user needs while delivering measurable business and financial value. A tech /Artificial Intelligence background would be a significant advantage, enabling the successful candidate to act as a trusted partner across Product, Digital, Finance, and Delivery teams. Key Responsibilities Act as a voice of the customer and the business. Fundamentally, the Product Lead / Manager is a business partner for their specific product(s), ensuring alignment between user needs and commercial objectives. Serve as a gatekeeper of scope, ensuring focus is maintained and that only value-driven work is delivered. Align the product vision and roadmap to support user needs, strategic priorities, and financial outcomes. Monitor product...

Product Owner - Electrical Power System - (phone number removed) - £33.98 per hour Umbrella rate (Inside IR35) Do you have expertise in power supply systems and electrical architectures? Step into an exciting opportunity to join a renowned industry leader as a Product Owner - Electrical Power System.  This company is at the forefront of innovation in vehicle engineering, offering you the chance to make a real impact on cutting-edge projects. With a focus on electrical efficiency for diverse powertrain variants, this role is perfect for someone eager to drive forward technical excellence and contribute to the future of automotive technology. You'll be part of a team that values collaboration, creativity, and continuous improvement, ensuring your career development is supported every step of the way. What You Will Do:  - Develop and champion the Electrical Efficiency Vision, representing customer needs throughout the feature development process while prioritising energy and...

Acoustics Engineer - NVH - Wind Noise Attribute - (phone number removed) - £33.98/hr umbrella rate (Inside IR35) Do you have proven experience in an automotive production plant quality role? Step into an exciting career opportunity as an Acoustics Engineer - Wind Noise Attribute, where your expertise will play a pivotal role in shaping the performance of cutting-edge automotive projects. This role offers the chance to work within a dynamic and innovative environment, collaborating with talented professionals who are passionate about excellence in vehicle engineering. If you're ready to contribute to the quality and customer satisfaction of world-class vehicles, this position is your next step. What You Will Do: - Monitor and minimise the variability of wind noise performance across current production vehicle lines. - Act as an in-plant representative for the wind noise attribute, ensuring customer-centric solutions within the manufacturing environment. - Detect and investigate...

Vehicle Efficiency Integration Engineer - (phone number removed) - £27.30/hr umbrella rate Do you have experience in delivering vehicle attributes or vehicle system delivery? with a strong technical engineering background with evidence of a methodical, structured approach to problem solving? Are you ready to drive innovation and make a real impact in the automotive industry? This is your chance to join a forward-thinking company that's shaping the future of vehicle efficiency. As a Vehicle Efficiency Integration Engineer, you'll be at the forefront of cutting-edge projects, helping to optimise performance while aligning with customer trends and legislative requirements. If you're looking for a role that offers professional growth, exciting challenges, and the opportunity to work on meaningful initiatives, this is the perfect opportunity for you. What You Will Do: - Conduct strategic target setting for the Vehicle Efficiency attribute, including competitive analysis and...

Product Development Engineer (Vehicle Efficiency) - (phone number removed) - £33.99/hr (Umbrella Rate - Inside IR35) Are you ready to shape the future of vehicle efficiency and redefine customer experiences? This is an exceptional opportunity to join a forward-thinking company at the forefront of the automotive industry. As a Product Development Engineer (Vehicle Efficiency), you will play a pivotal role in crafting innovative solutions that enhance vehicle performance and customer satisfaction. This company offers a dynamic and collaborative environment where your expertise will drive meaningful advancements in vehicle engineering. What You Will Do: - Define and shape the future of customer efficiency experiences by translating customer needs and behavioural insights into actionable strategies. - Analyse competitor innovations, market trends, and global legislative developments to inform strategic product direction. - Create seamless customer journeys that integrate vehicle...

Automotive Programme Engineer - Weights Engineering - (phone number removed) - £33.99/hr umbrella rate Do you have a customer focused mindset and programme delivery experience? Along with a proven understanding of weight and mass properties? if so, are you ready to take your engineering career to the next level? This exciting opportunity as an Automotive Programme Engineer - Weights Engineering offers you the chance to play a pivotal role in shaping innovative vehicle designs and delivering exceptional programme results. With a focus on cutting-edge automotive engineering, this role promises career growth, exposure to industry-leading projects, and the chance to make a tangible impact on the future of vehicle development. What You Will Do:  - Lead the coordination of vehicle weight data across all functional teams to ensure seamless integration. - Own programme-level weight targets, including setting, balancing, and reporting status to senior teams. - Utilise control models to...