22 customer service jobs found in Milton Keynes

Service Desk Analyst – IT Consultancy Inside IR35 – Fully Onsite - Spanish, Romanian and Lithuanian speaking    Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.   Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints...

Service Manager - Leaving Care We are recruiting for a Leaving Care Service Manager on behalf of our local authority client on an Inside IR35 temporary contract for an initial 3 months with a possible extension. *Candidates with local authority experience preferred. Rate of Pay Umbrella: £450 per day Location: PE2 8TY

ServiceNow Developer £85-£90 per hour (Inside IR35) 12-Month Contract Hybrid Working - Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will be a proactive and technically strong ServiceNow professional who enjoys collaborating across multiple teams, influencing stakeholders, and delivering high-quality platform solutions in a fast-paced Agile environment. Key Responsibilities Design, develop, and implement solutions across the ServiceNow platform Provide technical expertise and best-practice guidance on ServiceNow capabilities Work closely with business and technical stakeholders to gather and refine requirements Translate business requirements into scalable technical solutions Plan, estimate,...

Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: £174 PAYE per day / £225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of desktop support, field services and end-user computing support, resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key...

IT Service Design Lead 📍 London (Hybrid) | 6‑month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service readiness reviews and go/no-go decisions with senior stakeholders Embed consistent SD&I processes, standards, and governance frameworksKey requirements: Strong experience in Service Design & Transition / Introduction (ITIL) Background in financial services or regulated environments Experience delivering within large-scale transformation...

My high performing local authority is looking to recruit an Interim Head of Revenues and Benefits to lead and develop it's large team as well as overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role Lead and manage the Council's Revenues and Benefits service, overseeing c90 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and Corporate Fraud. Take strategic responsibility for the Collection Fund, ensuring effective billing,...

World Class Defence Organisation is currently looking to recruit a Mechanical Design Engineer (Military Packaging Design) subcontractors on an initial 12 month contract. This role would suit a Mechanical Design Engineer who comes from a strong Defence or Aerospace background has strong Creo / PRO-E skills.  Other CAD Package skills are also fine.         Job Title:  Mechanical Design Engineer Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: Hybrid, 2-3 days min on site. Although this can change due to workload. Can be continually reviewed. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Design Engineer - Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional...

Job Title: Senior Service Designer (Fixed Term Contract) Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City) Contract Length: 6 Months Daily Rate: £550 - £750 per day Inside IR35 Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day. ### What You'll Do: Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas. Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence. User Experience Mapping: Create comprehensive user experience maps that...

SC Cleared Product Owner - Cloud Hosting 6 Months £88 per hour (Inside IR35) Hybrid working - 2-3 Days per week in Reading My client are looking for an experienced Product Owner with a strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services, working closely with business stakeholders, architects, engineering teams, and senior leadership. Responsibilities Define and own the Cloud Hosting product vision, strategy, and roadmap. Engage with business and technical stakeholders to gather requirements and translate them into product features, epics, and user stories. Manage and prioritise the product backlog based on business value, dependencies, risk, and delivery capacity. Lead...

Location: Reading (hybrid working) Duration: 5 month initial contract Inside IR35 Active SC clearance required upon application. Role details: Our client, a leader in the Defence & Security sector, is currently seeking a Product Owner (Cloud Hosting) to join their team on a contract basis in Reading, with hybrid working arrangements. This role involves defining and managing the Cloud Hosting Product vision, strategy, and end-to-end delivery across the full product lifecycle. The Product Owner will focus on maximising the value of cloud hosting platform technologies, reporting to the Head of Secure Digital Platform. Key Responsibilities: Collaborate with key business and technical stakeholders to shape Cloud Hosting platform requirements and compile these needs into an overall Product strategy. Manage the Cloud Hosting Product team to deliver the agreed product roadmap, providing robust and secure cloud hosting solutions. Act as the key interlock to the business and wider...

Product Owner - Cloud Hosting Rate: £80-£84 per hour (Inside IR35) Contract: Initial 6 months, rolling extension Location: Reading (Hybrid - 3 days onsite per week) Security Clearance: Active MOD SC Clearance Required Overview We are seeking an experienced Product Owner with a strong background in Cloud Hosting, Defence, and secure technology environments to join a major aerospace and defence programme. This is an excellent opportunity for a Product Owner who can bridge business and technical teams, drive cloud platform strategy, and deliver secure, scalable cloud hosting solutions within highly regulated environments. Key Responsibilities Define and own the Cloud Hosting product vision, strategy, and roadmap. Collaborate with business and technical stakeholders to gather and prioritise requirements. Translate business needs into Epics, Features, and User Stories. Manage and prioritise the product backlog, balancing business value, dependencies, and team capacity. Lead...

One of London's most vital transport operations are currently seeking a commercially minded Contracts Manager to oversee one of London's most iconic transport experiences. Role: Contracts Manager Duration: 6-month contract Pay: £500 p/day (Inside IR35) Location: London (2/3 days onsite)In this role, you'll be stepping into a fast-paced environment where your ability to challenge, influence and drive measurable improvement will directly impact service performance and customer experience. Key Responsibilities: Take full ownership of a complex, large-scale contract - Review obligations, identify gaps, and drive improvements Challenge and influence an external operator to deliver against KPIs and contractual commitments Lead performance monitoring, tracking issues, risks and outcomes in a structured, evidence-led way Build and strengthen governance frameworks to improve accountability and oversight Act as the key point of coordination between internal stakeholders and external...

Benefits Assessment Officer East London | Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating...

Technical Officer - Fixed - Facilities & Environment Chicksands, Shefford Contract £43.07 per hour PAYE or £56.53 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Technical Officer - Fixed - Facilities & Environment Mon-Fri 9-5 Hybrid working This is one of many roles we are recruiting for please visit our website colbernlimited co uk Use statutory powers to regulate and improve conditions of private sector homes in Central Bedfordshire. You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Councils Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximisising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the...

World Class Defence Organisation is currently looking to recruit a Mechanical Engineer – Certification & Validation subcontractor on an initial 6 month contract. Rate: £50.00 per hour Location: Stevenage Hybrid / Remote working: 2 days a week onsite, the rest working remotely from home. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 6 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Mechanical Engineer – Certification & Validation Job Description: An opportunity to become part of Europe’s No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop products to meet our customer’s needs. Within this role you will have the opportunity to work as part of a multi-disciplinary team to work on the certification and validation activities to allow a new product to be delivered into...

World Class Defence Organisation is currently looking to recruit a Head of FCAS Systems Design Co-Ordination ( Systems Engineer Manager ) subcontractor on an initial 6 month contract.    This position would suit a candite from the Defence / Aerospace industries and from a Systems Engineering Management background.   Rate: £80.00 per hour Location: Bristol, Stevenage or Bolton, depending on your preference.  Hybrid / Remote working: Hybrid, 3 days per week onsite (the department can offer a compressed 4 day week of Monday to Thursday) Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 6 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Interview process: 1 stage video interview Head of FCAS Systems Design Co-Ordination Job Description:   FCAS is one of the largest, most exciting and challenging programmes within Defence – to design and deliver a Future...

Product Owner - Electrical Power System - (phone number removed) - £33.98 per hour Umbrella rate (Inside IR35) Do you have expertise in power supply systems and electrical architectures? Step into an exciting opportunity to join a renowned industry leader as a Product Owner - Electrical Power System.  This company is at the forefront of innovation in vehicle engineering, offering you the chance to make a real impact on cutting-edge projects. With a focus on electrical efficiency for diverse powertrain variants, this role is perfect for someone eager to drive forward technical excellence and contribute to the future of automotive technology. You'll be part of a team that values collaboration, creativity, and continuous improvement, ensuring your career development is supported every step of the way. What You Will Do:  - Develop and champion the Electrical Efficiency Vision, representing customer needs throughout the feature development process while prioritising energy and...

Acoustics Engineer - NVH - Wind Noise Attribute - (phone number removed) - £33.98/hr umbrella rate (Inside IR35) Do you have proven experience in an automotive production plant quality role? Step into an exciting career opportunity as an Acoustics Engineer - Wind Noise Attribute, where your expertise will play a pivotal role in shaping the performance of cutting-edge automotive projects. This role offers the chance to work within a dynamic and innovative environment, collaborating with talented professionals who are passionate about excellence in vehicle engineering. If you're ready to contribute to the quality and customer satisfaction of world-class vehicles, this position is your next step. What You Will Do: - Monitor and minimise the variability of wind noise performance across current production vehicle lines. - Act as an in-plant representative for the wind noise attribute, ensuring customer-centric solutions within the manufacturing environment. - Detect and investigate...

Vehicle Efficiency Integration Engineer - (phone number removed) - £27.30/hr umbrella rate Do you have experience in delivering vehicle attributes or vehicle system delivery? with a strong technical engineering background with evidence of a methodical, structured approach to problem solving? Are you ready to drive innovation and make a real impact in the automotive industry? This is your chance to join a forward-thinking company that's shaping the future of vehicle efficiency. As a Vehicle Efficiency Integration Engineer, you'll be at the forefront of cutting-edge projects, helping to optimise performance while aligning with customer trends and legislative requirements. If you're looking for a role that offers professional growth, exciting challenges, and the opportunity to work on meaningful initiatives, this is the perfect opportunity for you. What You Will Do: - Conduct strategic target setting for the Vehicle Efficiency attribute, including competitive analysis and...

Product Development Engineer (Vehicle Efficiency) - (phone number removed) - £33.99/hr (Umbrella Rate - Inside IR35) Are you ready to shape the future of vehicle efficiency and redefine customer experiences? This is an exceptional opportunity to join a forward-thinking company at the forefront of the automotive industry. As a Product Development Engineer (Vehicle Efficiency), you will play a pivotal role in crafting innovative solutions that enhance vehicle performance and customer satisfaction. This company offers a dynamic and collaborative environment where your expertise will drive meaningful advancements in vehicle engineering. What You Will Do: - Define and shape the future of customer efficiency experiences by translating customer needs and behavioural insights into actionable strategies. - Analyse competitor innovations, market trends, and global legislative developments to inform strategic product direction. - Create seamless customer journeys that integrate vehicle...