Apr 03, 2026
Assignment: 6‑month contract (Inside IR35)
Day Rate: £450 to £500 per day
Location: Durrington, Worthing (Hybrid working arrangements)
Travel: Occasional international travel
Potential: Strong likelihood of the role converting to a permanent position
Overview
Our leading utilities client is embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will sit at the heart of operational change, process ownership, and technology adoption, ensuring the business is prepared for and successfully transitions into new ways of working.
Key Responsibilities
Process Ownership
Lead and own customer operational processes within the Contact Centre.
Ensure processes are designed, documented, optimised, and embedded effectively across teams.ServiceNow Case Management Deployment
Play a critical part in deploying a Case...
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Inside IR35
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CV-Library
Worthing, West Sussex
Contractor