2 customer service advisor jobs found

Employment Support Manager Farringdon, London Contract £24.73 per hour PAYE or £32.32 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for an Employment Support Manager 3 days remote; 2 days in the office. 09:00 - 17:0, Mon-Fri. The role Reporting to the Lead Employee Relations (ER) Manager, you will provide support to managers and colleagues on all aspects of employee relation casework the organisation, including complex, matters within a shared services framework. You will work closely with the Lead ER Manager and the Strategic People Business Partners to ensure that we deliver an effective, consistent and collaborative People service across the organisation. The location Farringdon office, with the option for working in a hybrid way when appropriate and as agreed with your manager. As part of this role, to various locations when support managers and colleagues. You will effectively support an ER Advisor ensuring that a...

Role: Dynamics 365 Functional Consultant – Customer Service Location: Newcastle, UK (Hybrid) Contract Type: 6-month Contract Rate: £510–£550/day (Inside IR35) About the Role: We are seeking a skilled Dynamics 365 Functional Consultant to join a leading UK-based organisation on a 6-month contract. You will work closely with business stakeholders to understand customer service operations, translate requirements into functional Dynamics 365 solutions, and build proof-of-concepts to validate designs. Key Responsibilities: * Lead discovery workshops and translate business needs into functional designs * Analyse CRM processes, identify pain points, and recommend improvements * Configure Dynamics 365 Customer Service, including case management, SLAs, queues, and routing * Build functional Proof of Concepts and demos to validate solutions * Collaborate with solution architects and developers to ensure aligned delivery * Configure Power Platform components, including...