2 customer service jobs found in Stockport

Job Title: 2nd Line Helpdesk support specialist Location: Leeds, UK (onsite) Day Rate: £200 Contract Type: (6 Months – Outside IR35) Overview: Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI helpdesk function. This role will cover all standard software and hardware for staff deployed both internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment to our client values and customer service excellence is essential. Key Responsibilities: * Provide quality technical support to internal and external customers while upholding company values. * Deliver product...

Technical Writer / Technical Publications Engineer Outside IR35 Certain Advantage are hiring for a Technical Publications Engineer to join one of the world’s fastest-growing engineering services firms based in Huddersfield  This role is on a 12-month contract basis and is hybrid.   The role As a Technical Publications Engineer, you will take ownership of producing high-quality technical documentation that supports global OEMs across a range of industries. You will: Author and update installation manuals, maintenance procedures, service manuals, and engineering change documentation. Develop assembly and disassembly instructions and other client-facing technical documents. Interpret mechanical drawings, CAD models, and BOMs to create accurate and user-centric documentation. Collaborate closely with design engineers, manufacturing, and product teams to understand functionality and ensure technical accuracy. Create 2D/3D illustrations using Solid Edge or equivalent tools. Work...