16 customer service jobs found

IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with Telecommunications Service Management (TSM) experience. 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations....

We have a fantastic opportunity for a proficient BMS Service Engineer to join a well-established building controls business working on multiple contracts in London on a contract basis. This contract position offers an excellent hourly rate paid weekly ( outside IR35) Company Profile Our client is a household name in the world of BMS providing full turnkey solutions to the Building Energy Management sector since the late 90’s. With their wealth of expertise, they are able to secure projects of all size and type and deliver a best-in-class service from design all the way to end user handover. The Role of the BMS Service Engineer As a BMS Service Engineer you will be responsible for the pre-planned and reactive maintenance of Building Management Systems, predominantly across London. You will have in-depth knowledge of BMS (Building Management Systems) hardware including fault finding, wiring and networking. You will possess the knowledge and experience to be involved with small...

AWS DevOps Engineer & SRE | 6 Month intitial contract | Fully Remote | £500- £550 OutsideIR35 to join our clients new team that will deploy and maintain our established cross-domain system for a customer. The system uses an AMQP event-driven microservices architecture and extensively utilises Docker container services. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. Experience with infrastructure automation (Terraform, CloudFormation, Ansible) and cloud platforms (AWS) Strong background in containerisation and orchestration (Docker, Kubernetes, OpenShift) Experience building and maintaining CI/CD pipelines (Jenkins, GitHub Actions) Knowledge of event-driven architectures and messaging systems (RabbitMQ / AMQP) Proficiency in software development (Java, Go, Python) with a focus on well-tested code Understanding of network security, cross-domain architectures, and managed service environments Experience with monitoring and...

Change Manager - ServiceNow Remote 3–6 Month Contract £280-£290/day Outside IR35 We are seeking an experienced Change Manager expert with ServiceNow Enterprise Environment working with Change Management framework. ideally in May/June 2026.  Mainly remote; however, there may be occasional travel to customer sites. This is a chance to work with an established globally recognised Digital, IT and Network Services Consultancy. Key skills and experience: Own and drive the Change Management process, ensuring efficient coordination and communication of all Change Requests. Experience working within an enterprise ServiceNow environment. Strong experience working within enterprise-scale ServiceNow environments, including delivering and supporting solutions across complex business and technical landscapes. A strong understanding of Change Management principles is a must i.e.  ITIL V3, V4 based You will work within an ITIL based Change Management framework in which...

Project Manager Would you like to work for an inclusive and collaborative company which is achieving great success? My client is working closely with long established clients to deliver a range of water infrastructure and non-infrastructure projects. These works are key to ensuring sustainable, high-quality services for communities across the region. Role Overview We are seeking a Project Manager to take overall responsibility for the successful delivery of allocated multidisciplinary projects. You will lead projects from conception through to completion, ensuring safe and efficient execution within agreed timescales, budgets, and quality standards. This role requires strong leadership, technical knowledge, and commercial awareness, alongside the ability to manage internal teams, external consultants, and key customer relationships. You will be expected to deliver projects in line with core company values, driving service excellence and continuous improvement. Key Responsibilities...

Rullion are looking to recruit for the following role: Commercial Project Manager Newcastle Upon Tyne Fully remote - however option to go to office 1 day per week 37 hours per week ASAP Start 12 months (Maternity Cover) £37-40 per hour Outside IR35 We are currently looking for Senior Commercial Project Manager in our CLIENTS Onshore Service Great Britain team. The Commercial Manager will work as a business partner to operations management, for multiple projects within a geographical hub (typically ranging from 15-30 sites/windfarms), along with working closely with many other supporting functions/key stakeholders within the business. The Commercial Manager (together with the operations partner) have complete P&L and balance sheet responsibility for the projects/hub and the role includes but is not limited to the following key responsibilities/tasks: Key responsibilities/tasks Full P&L and balance sheet responsibility for projects/hub Cost management/forecasting for...

Location: Maidenhead (fully onsite) Duration: 6 month contract Outside IR35 Role details: Our client is looking for a Full-Lifecycle Systems Engineer to support their teams on advanced cryptographic and key‑management solutions that enable the secure exchange of critical information for customers operating at both tactical and strategic levels. You will work closely with multi‑disciplinary teams, often acting as the single point of Systems Engineering accountability on a project, applying a practical approach aligned to project size, risk, and maturity. The role requires confidence in making independent technical judgements, shaping the approach rather than simply following established frameworks. The ideal candidate will have a background in smaller organisations or SME-style project teams. Key Responsibilities: Own and deliver full lifecycle Systems Engineering activities on smaller to medium projects, from bid support through development, test, acceptance, and transition...

Senior Service Designer - Telco Location: Remote Contract Length: 6 months Rate: £500 per day (Outside IR35) Role Profile We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions. What we're looking for Experience working within a telecoms / connectivity / ISP environment Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer Strong experience designing operational and fulfilment journeys...

Fibre Engineer – Guernsey ✅Contract Details 👷🏻Role: Fibre Engineer 💵£250 - £300 per day outside IR35 📃Contract Length: 9 Months 📍Location: Channel Islands (Guernsey) 🕛Working Pattern: Guaranteed 5 days per week 🕛Overtime: Available 🔧 What You’ll Be Doing You’ll be responsible for a range of practical engineering tasks across residential and commercial properties, including: 🌟Installing, testing, and commissioning fibre broadband services 🌟Setting up wiring systems, WiFi routers, and customer terminals ��Identifying and delivering property-specific installation solutions 🌟Working collaboratively with your team to ensure high‑quality service across the island 🌟Every property is different—so no two days are the same. You’ll use your technical know‑how and problem‑solving skills to deliver smart, efficient solutions in a unique island environment. 👀What We’re Looking For 🌟Previous experience in fibre engineering 🌟Strong troubleshooting skills 🌟Excellent communication and...

MERITUS are recruiting for a Security Architect to join our client supporting critical Central Government and Defence programmes, delivering secure, resilient, and high-quality architecture solutions across complex enterprise and cloud environments. SECURITY ARCHITECT - 10 MONTH CONTRACT - £900 PER DAY (OUTSIDE IR35) - ANDOVER - SC CLEARANCE REQUIRED As a Security Architect, you will play a key role in designing and assuring secure technology solutions across large-scale programmes within highly regulated environments. You will work closely with engineering, architecture, delivery, and client teams to ensure security is embedded throughout the full solution lifecycle, applying secure-by-design principles and modern cyber security best practice. This is an excellent opportunity for an experienced Security Architect with expertise across enterprise security architecture, cloud security, DevSecOps, secure software development, and risk management within government or defence...

Talentmark are recruiting for a Commercial Contracts Manager to join a company in the diagnostics industry on a contract basis for 12 months.    Salary: £(Apply online only) per day PAYE or £331.10-£595.96 per day UMB/LTD (outside IR35)   Commercial Contracts Manager role: Pre-tender engagement. Reviewing & managing large tender opportunities. Working closely with the tender team on bids - advising and drafting. Reviewing, drafting, negotiating, and executing commercial contracts with customers. Ad hoc advice and guidance on public procurement legislation and contract queries.Your Background: Either Qualified commercial contracts lawyer / World Commerce and Contracting Association (IACCM) qualification or CIPS qualification. Significant experience of commercial contract law, relating to goods and services (typically contracts £5M+). Understanding of public procurement contract regs (PCR2015/PA23). Acute business acumen and commercially minded. Experience of complex...

Project Manager - Housing Management System Transformation Location: Hybrid - Portsmouth with flexible remote working Contract: 24-Month Programme Start Date: Summer 2026 Pay rate: £450 per day Umbrella rate. An exciting opportunity has arisen for an experienced Project Manager to lead the delivery of a major Housing Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through to go-live and post-implementation support. Manage programme governance including planning, budgets, risks, issues, reporting, change control, and stakeholder engagement. Act as the key interface between Housing, IT, Data, Procurement, Finance, suppliers, and delivery partners. Oversee data migration,...

Senior Data Engineer (Financial Services), London Rate: up to £600 per day (Outside IR35) Length: 6 months inital, possibility of extension, starting June 2026.  Working Pattern: 2 days on-site (Liverpool St.) per week.  Opus are working with a leading financial services firm who're decommissioning their legacy on‑prem data warehouse and migrating all critical workloads to Snowflake on AWS. They need a contract Senior Data Engineer to rebuild pipelines, refactor legacy ETL, and ensure a clean cutover for regulatory and analytics teams. You'll be joining an existing team of 3 Data Engineers and one Architect who're working on this project.  Responsibilites:  Snowflake migration - Rebuild models, schemas, and ELT pipelines AWS data engineering - Glue, Lambda, S3, Step Functions Legacy decommissioning - Analyse ETL, lineage, dependencies Data reconciliation - Validate parity between old and new platformsRequirments:  Strong Snowflake and AWS senior engineering experience Excellent...

Cyber Security Project Manager Location: Remote Pay Rate: Circa £450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and...

Job Title: Design Engineer Location: Coventry, UK Core Hours: 08:00-16:35 (Mon–Thu) 08:00-15:10 (Fri). Vacancy Type: Full-time, 4 month Contract and onsite Salary: £35,000 - £45,000 per annum FTC OR £275 - £350 per day contract (subject to experience) About the role At NP Aerospace, we don’t just design to innovate – we design to protect. We’re looking for x3 immediately available Design Engineers to join our Coventry-based team, developing advanced vehicle protection and integration solutions used across global defence programmes. These temporary roles will work from initial concept through to production designing systems that directly enhance the safety and performance of those who serve on the frontline. In these hands-on role, you’ll be immersed in 3D CAD design, working with complex materials, assemblies and components that must perform in the toughest real-world environments. Contract Options We’re offering two engagement routes, depending on how you want to work: o...