227 business analyst jobs found

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery) * Lead customer journey mapping, process improvement, and service optimisation * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar) * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives * Collaborate with product, engineering, operations, and external vendors Key Skills &...

Job Purpose: Lead analysis for complex, cross functional IT initiatives within the PMO portfolios. Own end-to-end requirements, define AS and TO be processes, can construct service models, shape solutions with architects and delivery teams, aligning to governance and business outcomes. Engage with executives and stakeholders. Coach junior members of the team and raise quality and consistency in the BA practise. This senior position contributes significantly to the strategic planning, leading complex projects and development of enterprise technology solutions. Responsibilities: ● Lead end-end high or low-level requirements for complex initiatives, selecting and tailoring techniques to fit project stage and delivery method ● Produce and assure high-quality artefacts beyond the basics: service models (operating/ support model), RFI/RFQ (supplier requirement packs, complex / nonstandard), end user support documentation. ● Define scope and success criteria; establish and maintain...

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will be mapping, analysing, and improving laboratory operational processes, supporting data quality and workflow efficiency initiatives. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: * Mapping and documenting end-to-end operational workflows across laboratory and digital platforms * Defining data flows, validation points, and escalation routes * Supporting improvements across biosample operations and logistics processes * Working closely with compliance, data, and clinical operations teams to align processes with ISO 15189 standards * Identifying inefficiencies and contributing to service and process enhancement activities What we are looking for:...

We are delighted to be working with a global financial client to recruit for a senior change business analyst to support the delivery of a portfolio of Non‑Financial Regulatory Reporting initiatives, with a specific focus on EMIR transaction reporting. The successful candidate will bring strong regulatory reporting domain knowledge, proven delivery experience in complex change environments, and the ability to work effectively across global stakeholders in operations, technology, and control functions. This role is critical in ensuring ongoing regulatory compliance, reducing regulatory risk, and supporting the firm's strategic objectives. Key Responsibilities: Support the Change Management Lead in the day‑to‑day management and delivery of multiple regulatory reporting initiatives, ensuring alignment with regulatory requirements, program governance, and strategic objectives. Act as a senior change partner to business and technology stakeholders. Drive the definition and execution...

Key Responsibilities * Analyse and document end‑to‑end business and technical flows across risk, finance, and regulatory platforms. * Lead and participate in design reviews, ensuring alignment between business requirements and technical implementation. * Engage in detailed technical discussions with developers, architects, and SMEs. * Translate regulatory requirements into actionable technology deliverables. * Support testing strategy, data validation, and traceability across the change lifecycle. * Work across multiple regulatory programmes (e.g., Basel reforms, PRA expectations, liquidity and capital initiatives). Core Skills & Experience * Strong experience as a Technical BA within financial services. * Deep understanding of risk and regulatory processes, including data lineage, controls, and reporting. * Ability to operate hands‑on: reviewing designs, interrogating data, and understanding...

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Business Analyst Grade: SO2 Contract: Fixed-term 6 months Salary: £20.93 per hour Location: Fareham Working Pattern: 3 days in office 2 days WFH after initial training period Vetting Level Required: MUST BE ABLE TO OBTAIN NPPV3 About the Role We are seeking an experienced Business Analyst to join the Continuous Improvement Team. This role plays a vital part in delivering continuous improvement and transformational change across the organisation. Working closely with operational teams, senior leaders, and external suppliers, you will identify process inefficiencies, gather and document requirements, and apply robust data analysis to support evidence-based decision-making. This is a high-impact role suited to someone who thrives in...

Business Analyst – 3-month contract – Remote/Leeds – Utilities Sector We’re currently supporting a major organisation within the utilities sector on a large-scale NIS (Network and Information Systems) programme, and they are looking for an experienced Business Analyst to play a key role across a highly complex portfolio of work. This programme consists of approximately 300+ projects, all aligned to strengthening cyber resilience, regulatory compliance, and operational security. As a result, they are looking for a Business Analyst who is comfortable operating across multiple workstreams simultaneously in a fast-paced, IT/OT regulated environment. Key Skills required from the Business Analyst: Proven experience as a Business Analyst within NIS or Cyber Security programmes Strong knowledge of the CAF (Cyber Assessment Framework) Experience working with or alongside Ofgem or similar regulatory bodies Demonstrable experience working across both IT and OT (Operational Technology)...

Business Analyst – 3-month contract – Remote – Utilities Sector We’re currently supporting a major organisation within the utilities sector on a large-scale NIS (Network and Information Systems) programme, and they are looking for an experienced Business Analyst to play a key role across a highly complex portfolio of work. This programme consists of approximately 300+ projects, all aligned to strengthening cyber resilience, regulatory compliance, and operational security. As a result, they are looking for a Business Analyst who is comfortable operating across multiple workstreams simultaneously in a fast-paced, IT/OT regulated environment. Key Skills required from the Business Analyst: Proven experience as a Business Analyst within NIS or Cyber Security programmes Strong knowledge of the CAF (Cyber Assessment Framework) Experience working with or alongside Ofgem or similar regulatory bodies Demonstrable experience working across both IT and OT (Operational Technology)...

We are seeking two experienced and versatile Business Analysts to play a pivotal role in the early stages of two high-profile initiatives: Direct Valuations and the development of a comprehensive Portfolio Management System (PMS). This is a unique opportunity to shape the future operating model of our private markets investment platform. Key Responsibilities: Strategic Discovery: Lead extensive discovery phases to capture "as-is" states and define clear "to-be" target operating models. Requirements Management: Elicit, analyze, and document high-level business requirements, ensuring alignment with overarching strategic objectives. Process Mapping: Develop detailed process flows and architectural diagrams to illustrate current and future state workflows. Gap Analysis & Market Scan: Conduct thorough gap analyses and research the vendor landscape to inform solution selection and business case development. Stakeholder Engagement: Facilitate workshops and present findings and...

Business Analyst Rate - £425 (A Day) Location - Yorkshire (Hybrid) Duration - 3 Months (Initially) IR35 - Inside (Must use an umbrella company) The Role We're looking for an experienced Business Analyst to support a range of business and digital transformation initiatives within a Higher Education environment. You'll work closely with academic and professional services stakeholders to shape requirements, improve processes, and enable technology-led change that enhances student and staff experience. Key Responsibilities Lead business analysis activities across transformation programmes and projects Elicit, analyse, and document business and functional requirements Deliver current and future state process mapping and solution designs Support digital and system transformations (e.g. student systems, ERP, platforms) Facilitate workshops and act as a link between business and technical teams Support delivery through UAT, implementation, and business readiness...

CAFM Business Analyst required for long term contract assignment based in Stevenage Skillset/experience required: Essential Experience working with CAFM, asset management or facilities management systems such as: - IBM Maximo - Planon - Archibus Experience within facilities management, real estate or property operations Experience establishing governance framework or change management processes Knowledge of project delivery methodologies or business analysis frameworks Proven experience as a business analyst or senior business analyst Strong experience documenting business and functional requirements Demonstrate experience in process mapping and operational design Experience supporting system implementations or enterprise platforms Strong stakeholder engagement and facilitation skills Excellent documentation and communication abilities Overview of department: The CAFM Business Analyst is responsible for establishing structured project delivery, documentation standards,...

Spanish Speaking Business Analyst - Madrid, Spain My client, based in Madrid, is looking for an all round strong Business Analyst. The role is a 12 months Fixed Term Contract. You must have strong insurance experience and be able to work in Madrid, Spain for 3 days per week. The role is to work with The Business and a Third Party software house, as well as working in all other business analysis areas, such as requirements gathering and stakeholder management. Skills & Qualifications • Fluent level of English and Spanish . • Strong analytical and problem-solving skills. • Experience in discovery-phase analysis and vendor collaboration. • Excellent communication, facilitation, and interpersonal skills. • Proficiency in business process modeling and requirements documentation. • Experience in Agile methodologies-based projects

We are seeking an experienced Business Analyst with strong expertise in electricity markets to support large-scale industry programmes. The role will focus on data and process analysis, industry engagement, and shaping future-state market solutions. You will work closely with stakeholders across the energy ecosystem, translating complex concepts into clear deliverables. Key Responsibilities * Work as a Business Analyst within major industry programmes such as Faster Switching, MHHS, or Nexus * Engage with industry stakeholders, including market participants and working groups * Present complex business and data concepts clearly to both technical and non-technical audiences * Lead As-Is and To-Be analysis across business processes and data flows * Design and document business processes and data models * Develop and maintain key artefacts including: * Data catalogues (with clear data definitions) * Logical data models * Interface specifications * Data...

Business Systems Analyst – 6-month contract with potential to extend PLEASE NOTE THIS ROLE IS FOR A BUSINESS SYSTEMS ANALYST AND THE CLIENT WILL NOT CONSIDER BA OR TECH BA PROFILES London hybrid | 2 days onsite Our client is undergoing a major transformation programme which is now at a pivotal stage, where the next phase is for shaping requirements, improving processes and bridging the gap between business need and technical delivery. This is a hands-on role for a Business Systems Analyst who is comfortable working in ambiguity, engaging a wide range of stakeholders and turning complex problems into clear, workable solutions. You’ll need to be confident enough to hold your own with technical teams, but collaborative and curious in the way you work. What you’ll be doing You’ll gather, analyse and document business requirements, then turn them into high-quality functional and non-functional specifications. You’ll map processes and workflows, support solution design, and act as...

Role: Contract Data Analyst Location: Cheltenham, onsite Salary: Negotiable, depending on experience Duration: 12 months initially Role A detail-oriented and impact driven Data Analyst to support project delivery and continuous improvement initiatives working closely with the customer. This role blends strong analytical skills with project support and process optimisation, turning data into insights that improve efficiency, quality, and decision making. Responsibilities * Collect, clean, analyse, and validate data from multiple sources to support internal KPIS, projects and CI initiatives * Develop dashboards, reports, and KPIs to track performance, trends, and outcomes * Translate complex data into clear insights, actions and recommendations for stakeholders * Partner with key stakeholders and Customers, to define data requirements, success metrics, and reporting needs * Monitor project progress using data-driven indicators (timelines, costs, risks, benefits) * Support...

Our public sector client based in the heart of Lincoln has an exciting opportunity for an experienced Digital Web Officer to join their team as soon as possible! The role will be temporary for an initial period of 3 months, working full time Monday to Friday 37 hours per week with a pay rate of £17.50 per hour. The role will involve a mix of office-based work and working from home. Working under the general direction of the Senior Business Analyst, you will be required to develop, plan, coordinate, review and assist in the development of user focused, accessible information and services across the company intranet and website. Duties of the role will include:- · Evaluate the usability of the online services, website and intranet and identify problems and implement improvements to deliver information more effectively · Assist in the development of new partnerships, including developing income opportunities from the website · Coordinate, maintain and monitor the...

Job Title: Dynamics365 (D365) Developer Day Rate: £550 per day Umbrella Location: Newham (Hybrid Working) We are currently recruiting for a Dyanmics365 Developer on behalf of our public sector client based in Newham. The focus of this role is designing and deploying custom solutions across D365 modules, customizing workflows and plugins, integrating with enterprise systems using Power Platform and Azure, and maintaining existing applications. The role requires collaboration with stakeholders, adherence to best practices, and staying updated on Microsoft features. Key Responsibilities: Design, develop and deploy custom solutions within D365 (Finance & Operations, Customer Engagement, or Business Central depending on scope) Customise entities, workflows, plugins and business rules to support business processes Integrate D365 with other enterprise systems using Power Platform, Azure service sand APIS Collaborate with business analysts, stakeholders and other developers to...

World Class Defence Organisation is currently looking to recruit a Manufacturing Logistics Services Analyst subcontractor on an initial 12 month contract.   The role will be 4 days per week onsite. Your office base can be either Stevenage or Bolton (depending on your preference).    Contract Duration: 12 months initially and then ongoing. Hourly Rate: £40 per hour (Umbrella).  Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’   Manufacturing Logistics Services Analyst Job Description: Join us at the forefront of Digital Transformation, where your expertise and support will define the foundation for UK Manufacturing Logistics Services. We are embarking on a bold, group-wide Digital Transformation programme (IMPACT) that will redefine how we work, connect and deliver value across the organisation. The programme focuses on upgrading the SAP Enterprise Resource Planning (ERP) capability from its’ current version - ECC6 to S/4HANA,...

World Class Defence Organisation is currently looking to recruit a Manufacturing Logistics Services Analyst subcontractor on an initial 12 month contract.   The role will be 4 days per week onsite. Your office base can be either Stevenage or Bolton (depending on your preference).    Contract Duration: 12 months initially and then ongoing. Hourly Rate: £40 per hour (Umbrella).  Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’   Manufacturing Logistics Services Analyst Job Description: Join us at the forefront of Digital Transformation, where your expertise and support will define the foundation for UK Manufacturing Logistics Services. We are embarking on a bold, group-wide Digital Transformation programme (IMPACT) that will redefine how we work, connect and deliver value across the organisation. The programme focuses on upgrading the SAP Enterprise Resource Planning (ERP) capability from its’ current version - ECC6 to S/4HANA,...

Senior Student Systems (SITS) Analyst Developer Fixed Term Contract vacancy in a University based in Bedfordshire Salary £48,760 - £58,664, 36 days annual leave plus bank holidays, flexible hybrid working policy, generous 14.5% employer pension contribution and other generous benefits The Opportunity: Hays Technology is working in partnership with a well-established higher education organisation to recruit a Senior Student Systems Analyst Developer on a fixed-term contract basis until July 2027. This is a key role within a central IT function, supporting and enhancing core student information systems used across the full student lifecycle.You will take technical ownership of system development, configuration, integration and optimisation, working closely with stakeholders to improve data quality, automate processes and deliver robust, secure solutions aligned with organisational strategy. Key Responsibilities: Lead systems analysis and development activities across complex...