36 complaints investigator jobs found

Complaints Investigator – Brent Council Fox Morris Group are working to recruit a Complaints Investigator Seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. Will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. Will need an element of tact & diplomacy but the tenacity to follow investigations through to completion. We wish to see candidates with extensive local authority complaints experience. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking

We are currently looking for an experienced Complaints Investigator to join a busy housing service. This Complaints Investigator role will focus on investigating complex housing complaints, managing Stage 2 complaints and supporting Housing Ombudsman enquiries. The successful candidate will investigate complaints across housing management, repairs, homelessness and temporary accommodation services, producing detailed findings and recommendations. This Complaints Investigator position would suit someone with extensive local authority or housing association complaints experience. The Role - Investigating complex Stage 2 complaints across housing management, repairs, homelessness and temporary accommodation services. - Producing investigation reports, findings and recommendations. - Drafting complaint responses on behalf of senior housing managers and directors. - Coordinating responses to Housing Ombudsman enquiries and investigations. - Reviewing complaint trends and...

4Recruitment Services are seeking to recruit a Housing Complaints Investigator to work in our Complaints and Casework team. The role will ensure you deliver a high quality complaints service to  the clients customers. Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. DUTIES AND RESPONSIBILITIES INCLUDE: Responsible for undertaking corporate and where required statutory complaint investigations in accordance with relevant policies and legislation. Work with a great team in the Democratic and Corporate Governance department covering those complaints which have been escalated to stage 2 of the Council’s complaint process and require investigating and drafting on behalf of the Corporate Directors. Have the opportunity to mentor and advise colleagues in other departments on complaints management and assist them in using the learning from...

Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems...

Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems...

We are currently recruiting for a Financial Query Coordinator to join a successful and growing organisation based in Sowerby Bridge. This is an excellent opportunity for a customer-focused and detail-oriented individual with experience in finance administration, customer service, credit control, invoice queries, or dispute resolution. The Role You will take ownership of financial queries from receipt through to resolution, ensuring issues are investigated thoroughly and concluded accurately and efficiently. Working closely with customers and internal departments, you will play a key role in resolving invoice disputes, managing credit requests, and supporting timely payment processes. Key responsibilities include: * Managing financial and invoice-related queries from start to finish. * Investigating billing, pricing, contract, and service-related disputes. * Resolving purchase order and invoicing issues. * Reviewing and processing credit requests. * Managing...

Private Housing Standards Officer Location: London Rate: £32 – £40 per hour (Umbrella), with £40 per hour at the higher end for strong, experienced candidates Contract: Full-time, hybrid role We are working with a London-based local authority seeking an experienced Private Housing Standards Officer to join their Private Sector Housing team on a contract basis. This is an excellent opportunity to play a key role in improving housing standards across the borough and ensuring compliance with private sector housing legislation. The RoleYou will be responsible for investigating housing condition complaints, inspecting HMOs, carrying out HHSRS assessments, and taking appropriate informal and formal enforcement action where required. The role also involves supporting empty homes work, contributing to energy efficiency initiatives, and working collaboratively with internal teams and external partners to deliver improved outcomes for residents. Key Responsibilities Investigate complaints...

Private Housing Standards Officer Location: London Rate: £30 – £40 per hour (Umbrella), with the £40 per hour at the higher end for strong, experienced candidates Contract: Full-time, hybrid role We are working with a London-based local authority seeking an experienced  Private Housing Standards Officer to join their Private Sector Housing team on a contract basis. This is an excellent opportunity to play a key role in improving housing standards across the borough and ensuring compliance with private sector housing legislation. The Role You will be responsible for investigating housing condition complaints, inspecting HMOs, carrying out HHSRS assessments, and taking appropriate informal and formal enforcement action where required. The role also involves supporting empty homes work, contributing to energy efficiency initiatives, and working collaboratively with internal teams and external partners to deliver improved outcomes for residents. Key Responsibilities Investigate...

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with...

Private Housing Standards Officer Location: West London Rate: £31 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 4 Days Onsite / 1 Day Remote . Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector. Conduct property inspections and assess hazards using the Housing Health and Safety Rating System (HHSRS). Investigate reports of sub-standard Houses in Multiple Occupation (HMOs). Undertake HMO licensing inspections and compliance assessments. Advise landlords, managing agents and tenants on housing standards and legal requirements. Prepare schedules of work and negotiate improvements with property owners. Take informal and formal enforcement action where necessary. Draft and serve statutory notices in accordance with the Housing Act 2004 and associated legislation. Monitor compliance with enforcement actions and undertake follow-up inspections. Support policy...

Finance Assistant | Hybrid | Fixed Term up to 8mths | up to £28,000 The Company My client is in the professional services sector Key skills & experience Essential requirements and skills: * Attention to detail, and work to strict deadlines are also a must. Specific duties include: * TM (disbursements) mailbox management within SLAs – Meeting SLA requirements of all emails acknowledged within 1hr offering then an expected time of full reply. * Prompt invoice processing for TM disbursements * Prompt processing through use of Corpay, for any applicable TM disbursements. * Payment run set up for disbursement related suppliers. * Prompt payment posting into Practice Management System. * TM Disbursements supplier statement reconciliations * SharePoint reconciliations alongside investigating status 7 – AP to check * Dealing with all TM (disbursements) queries * Write off process, including reviews/ approvals/ investigation and payments * Daily...

Environmental Health Officer - Dorset £55 per hour 6-Month Contract Hybrid Working Free Parking Park Avenue Recruitment are currently working with a Dorset-based Local Authority seeking an experienced Environmental Health Officer to join their Private Sector Housing team on an initial 6-month contract. This is an excellent opportunity for a qualified Environmental Health Officer looking for a varied caseload across housing standards, enforcement and regulatory services, whilst benefiting from flexible hybrid working arrangements and free on-site parking. Purpose of the Job As an Environmental Health Officer, you will play a key role in improving housing conditions and protecting tenants within the private rented sector. You will undertake a broad range of statutory duties, ensuring compliance with housing legislation and delivering effective regulatory services to residents, landlords, letting agents and partner organisations. Key Responsibilities Undertake inspections of...

Sprinkler & Fire Hydrant Reactive Engineer Location: Across the TfL Network, London Shift Pattern: Nights Only – Sunday to Thursday, 22:00 – 06:00 Contract Length: 3–6 Months Rate: Up to £320 per shift (Ltd Company), depending on experience Vehicle: Own van preferred, with hire option available We are currently seeking an experienced Sprinkler & Fire Hydrant Reactive Engineer to support critical fire protection infrastructure across the London Underground network. This is a safety-critical role requiring a proactive engineer with proven experience in reactive maintenance, fault finding, and repair of fire suppression and firefighting water systems within operational rail or infrastructure environments. Candidates must have previous London Underground or TfL experience and a strong background in reactive fault response on fire protection systems. The Role You will be responsible for attending emergency and reactive call-outs, diagnosing faults, carrying out repairs,...

An exciting opportunity has arisen for an experienced People System Support Administrator to join a well-established organisation on a 6-month fixed-term contract. This role is responsible for supporting the day-to-day maintenance and optimisation of the organisation’s HR system (iTrent), acting as a subject matter expert and key point of contact for system-related queries. The successful candidate will play an important role in ensuring data accuracy, driving best practice, and delivering a high standard of customer service to internal stakeholders. Key Responsibilities • Manage the central HR systems queries mailbox, responding to and resolving issues within agreed service levels to deliver an excellent user experience • Act as a super user for the iTrent system, providing technical support to internal stakeholders and liaising with external suppliers and internal IT teams where required • Troubleshoot system issues, identify root causes, and escalate software-related problems...

Title: Administrator Hours: 35.75 hours per week Salary: £24,740 p/a Location: Liverpool HRGO are currently recruiting for an Administrator. This is a key administrative role supporting both internal teams and external stakeholders through the management of customer accounts, policy administration, data processing, reporting and query resolution. The role involves maintaining accurate records, processing account and policy changes, coordinating documentation, and ensuring a high standard of customer service and compliance. Responsibilities: Provide administrative support across customer accounts, policies and business processes Handle inbound and outbound calls and emails, delivering a professional and customer-focused service Process account and policy updates, amendments and general administration accurately and efficiently Maintain and update records, ensuring customer and business information remains accurate and compliant Investigate and resolve queries,...

We are currently recruiting for a Repairs Supervisor to join a social housing group on an interim basis, overseeing responsive repairs and maintenance services across their housing stock in Spalding. As a Repairs Supervisor, you will be responsible for managing the day-to-day delivery of repairs, ensuring works are completed safely, efficiently, and to a high standard. This is an excellent opportunity to join a customer-focused organisation and make an immediate impact within a busy repairs team. What's on offer: Rate: £25–£30 per hour (DOE) Contract: 6 Months Location: SpaldingAbout the Organisation: Our client is a well-established social housing provider committed to delivering safe, quality homes and excellent services to residents. They manage a diverse housing portfolio and are focused on maintaining high standards across their properties and communities. Key responsibilities include: Supervise the delivery of responsive repairs and maintenance works. Manage operatives,...

Repairs Supervisor South London £31.22 per Hour Umbrella 3-Month Ongoing Contract Monday to Friday | 9:00am – 5:00pm We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing maintenance team in South London on a 3-month ongoing contract. This is an excellent opportunity for a motivated and technically skilled supervisor with extensive experience managing reactive repairs and void maintenance services within a social housing environment. The RoleAs a Repairs Supervisor, you will be responsible for managing and developing a team of up to 7 trade operatives, including skilled, multi-skilled and unskilled staff, ensuring high-quality, customer-focused repairs and maintenance services are delivered efficiently and safely. You will oversee reactive repairs, property inspections, quality control, workforce performance, health and safety compliance, and customer satisfaction across occupied residential properties. Key Responsibilities Line manage...

We are currently supporting a large healthcare organisation in the appointment of a Waste Management professional; this individual will be responsible for providing specialist knowledge organisational wide and ensure the delivery of development of a comprehensive waste strategy which is compliant with current related legislation. You will need to have experience and qualifications related to Waste or Environmental Management to fulfil this requirement, whilst this position is interim presently this could lead to a permanent position as they plan to actively recruit for the position in the coming months. Responsibilities include developing and implementing a comprehensive Trust waste and resources strategy and policy with ambitious but deliverable targets, applying waste hierarchy principles, and covering all areas of activity. The post holder will be required to work with key stakeholders both internally and externally to identify, promote and deliver projects to reduce waste at...

Your new company Our client is seeking a detail-oriented and motivated Management Accountant to support the finance team in delivering accurate financial information and maintaining strong financial controls. Working with a small team, and reporting to the Financial Controller, this role will play a key part in monthly reporting, transactional oversight, as well as ensuring the integrity of financial data across the business. Your new role Financial Reporting & Analysis Assist in the preparation of monthly management accounts reports, ensuring accuracy and timely delivery. Support variance analysis by comparing actual results against budgets and forecasts, identifying key drivers and trends. Contribute to the preparation of management reports and provide insightful commentary where required.Transactional Oversight Maintain oversight of financial transactions to ensure they are recorded accurately and in accordance with company policies. Work closely with Accounts Payable...

Senior Building Control Officer - Local Authority Temporary, Full Time £65.00 per hour (umbrella) Vivid Resourcing are delighted to be supporting a Local Authority to recruit a Senior Building Control Officer on an initial 3-month temporary contract basis. The Opportunity We are looking for someone to join our busy Building Control team to support the Building Control Manager and work in a pro-active and customer focussed way to ensure the best outcome for the district and its resident. Please note that this role will be based on site 5 days per week. Accountabilities * To ensure enforcement of the Building Regulations and associated legislation, in particular, large projects of a complex nature, under the guidance and direction of the Building Control Manager * To examine submitted applications to ensure compliance with the Building Regulations, Building Act and associated legislation * To authorise approval/rejection of drawings/plans in connection with Building...