178 complaints officer jobs found

Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE £25.11 per hour OR Umbrella £31.97 per hourWe are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate...

About the Role: We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes. Key Responsibilities of a Tenant Liaison Officer: Support customers and internal teams to gain access for compliance inspections and improvement works. Take ownership and responsibility for delivering consistently high standards of service within your team and across the business. Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues. Work collaboratively across teams to develop and deliver communications that keep customers...

Role: Private Sector Housing Officer * Rate: £48 * Start date: ASAP * Working pattern: 2 days on site * 37hrs One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role Duties: * Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. * Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. * Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home. Feel free to give me a call on (phone number removed) or email me. If this role is not suitable for you, feel free to refer someone. Kind Regards, Sakaar Lama

Are you commercially minded, relationship-driven, and passionate about tackling homelessness? Join the Housing Supply Team and play a key role in securing high-quality accommodation for residents in need. As a Housing Supply Officer, you’ll be at the forefront of increasing the supply of Temporary Accommodation (TA) and Private Rented Sector (PRS) housing to meet demand and ensure compliance with local policies and procedures. Your work will directly support the Council in fulfilling its statutory homelessness duties while delivering sustainable, practical housing solutions. Housing Supply Officer - What You’ll Be Doing Working proactively with the market to increase the supply of TA and PRS accommodation. Securing Private Rented Sector properties on commercially sustainable terms for use by Enfield households. Procuring Private Leased Annexes (PLA) and Private Sector Leased (PSL) properties for temporary use. Converting existing leases onto new leasing schemes and managing...

We're recruiting an experienced Housing Enforcement Officer to join a proactive Private Sector Housing team focused on improving standards across the private rented sector and ensuring landlords comply with housing legislation. This is an enforcement-focused role where you will investigate poor housing conditions, carry out HHSRS inspections and take appropriate enforcement action where necessary. The successful candidate will play a key role in protecting tenants, tackling rogue landlords and improving the quality of privately rented accommodation across the borough. The Role ·Carry out inspections of private rented properties including Houses in Multiple Occupation (HMOs). ·Undertake Housing Health and Safety Rating System (HHSRS) inspections to identify hazards and assess risks. ·Investigate complaints relating to poor housing conditions, disrepair, overcrowding and housing-related nuisance. ·Draft schedules of works and serve statutory notices to ensure compliance with...

Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment...

Role: Private Sector Housing Officer - London Borough of Harrow Location: Harrow, Middlesex, HA3 8NT Pay: £26.12 - £29.65 per hour (Umbrella) Contract: Full time, temporary assignment Start: ASAP About the Role: London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities: Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair,...

Quality Assurance Officer (6‑Month Contract) - Pharmaceuticals - Bedford Smart4 Sciences is working with a respected pharmaceutical supplier to recruit a Quality Assurance Officer. This full‑time 6-month contract role sits within a close‑knit QA team and offers hands‑on involvement in GMP compliance, quality systems, and key operational processes. This position is ideal for candidates with GMP experience in pharmaceuticals who are keen to strengthen their QA expertise and gain exposure across a broad range of compliance activities. Role Overview As a Quality Assurance Officer, you will play a central role in maintaining GMP standards and supporting the company's Quality Management System. You will oversee PQS trackers, review and update SOPs, manage deviations, CAPAs, complaints, and change controls, and ensure timely resolution of quality issues. The role also involves conducting investigations, supporting audits, responding to MHRA notifications, and driving continuous...

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying dutiesIn this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as...

Housing Officer 3 Month Secondment £27.56 LTD per hour Patch covering Haringey & Enfield Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across North London. This is a 3-month secondment opportunity covering a defined patch across Haringey and Enfield, focused on delivering an excellent resident experience and ensuring strong operational housing management performance. The Role As a Housing Officer, you will take full ownership of your schemes, ensuring residents receive a responsive, visible and high-quality service. You will proactively engage with residents, understand drivers of satisfaction and dissatisfaction, and take accountability for resolving issues across your patch — from estate standards to service charge queries and ASB investigations. This is a visible, customer-facing role requiring strong communication skills, resilience and the ability to drive service improvements. Key...

Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including...

Private Sector Housing Officer - London Borough £50-£60 per hour | 6-Month Contract | Hybrid Working (2/3 Days On Site) We're working with a London Borough seeking an experienced Private Sector Housing Officer to join their team on a 6-month contract. This is an excellent opportunity to join a proactive and well-structured service where your enforcement expertise will make an immediate impact. The Role You will manage a busy and varied caseload, with a strong focus on enforcement activity, including: Investigating housing complaints and carrying out inspections Enforcing under the Housing Act 2004 and associated legislation Processing and enforcing HMO Licensing applications Issuing Civil Penalties and drafting statutory notices Preparing detailed case files for tribunal and court proceedings Advising landlords and tenants on legislative complianceAbout You To be successful in this role, you will need: Strong experience in enforcement within Private Sector Housing Proven...

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

Private Sector Housing Environmental Health Officer £40 per hour 37 hours per week | Welwyn Hatfield based - Hybrid (2–3 days in office) Initial contract | ASAP start We are seeking an experienced Private Sector Housing Environmental Health Officer to join their Resident Services and Climate Change team on an interim basis. This role requires a confident and proactive officer who can manage a varied caseload within a busy Private Sector Housing Team. You will be responsible for investigating complaints, carrying out HHSRS inspections and enforcement, undertaking HMO licensing inspections, and supporting complex and high-risk cases. Key Responsibilities: Conduct HHSRS inspections and take appropriate enforcement action Undertake proactive and reactive HMO licensing inspections Enforce housing legislation including the Housing Act 2004, Environmental Protection Act 1990, Housing and Planning Act 2016, and related regulations Serve legal notices, carry out works in default,...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

Housing Officer – Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent. This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage...

Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage...

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of Kitchen and Bathrooms. As a Tenant Liaison Officer, you will be working within the Walsall area, the work consists of refurbishment works on Social Housing properties throughout Walsall and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Walsall, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: Tenant liaison between client and contractor, being main point of call to ensure smooth operation  Daily pre and post appointments, notifying tenants of works due to ve carried out Effectively communicate the choices and...

Job Title: Housing Officer (Temporary Contract) Location: Nottinghamshire Contract: 6 Months Hours: Full-Time (37 hours per week) Start Date: ASAP Overview: We are seeking an experienced and proactive Housing Officer to join a busy housing management team on a temporary 6-month contract. This role offers an excellent opportunity to support residents, maintain tenancy standards, and contribute to the effective management of a diverse housing portfolio. Key Responsibilities: * Manage a designated patch of residential properties * Act as the main point of contact for tenants, providing advice and support on tenancy matters * Carry out tenancy sign-ups, reviews, and end-of-tenancy processes * Investigate and respond to anti-social behaviour, tenancy breaches, and complaints * Liaise with internal teams and external agencies to support tenancy sustainment * Conduct property inspections and ensure compliance with housing policies * Maintain accurate records and...