128 customer liaison officer jobs found

Customer Liaison Officer - Social Housing Planned Works Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax Full time, temporary (around 10 weeks) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes...

Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships...

Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships...

Temporary Customer Liaison Officer Location: South Yorkshire & surrounding areas (including Doncaster, Rotherham, Hull, Leeds, and Halifax) Contract: Temporary (until 30 June 2026) Working Hours: Monday to Friday, 8:00am – 4:30pm Start Date: Immediate start available We are seeking a proactive and resilient Customer Liaison Officer to join our client's team on a temporary basis. This is a field-based role requiring regular travel across multiple locations, supporting customers and stakeholders through a variety of situations. Key Responsibilities: * Act as a primary point of contact for customers, ensuring clear and effective communication * Manage and resolve sensitive or complex situations with professionalism and empathy * Liaise between customers, contractors, and internal teams to ensure smooth service delivery * Maintain accurate records and reports using Microsoft Office tools * Support the delivery of projects by keeping customers informed and engaged...

Nelson Recruitment are urgently recruiting for a Customer Liaison Officer on behalf of their social housing client based in the Chester area. This is a temporary position for 4 weeks, with an immediate start available. Previous Customer Liaison Officer (CLO) experience is essential. Location: Chester Contract: Temporary – 4 weeks Hours: Monday to Friday, 8:00am – 4:30pm Pay: £16.11 Per Hour The Project covering the Chester and Stoke regions, to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of homes across the North. Ideally, candidates will be based in Chester. Customer Liaison Officer Responsibilities * Proactively follow up on no-access properties to arrange retrofit survey appointments * Lead resident and community engagement initiatives and build strong local relationships * Deliver clear and effective communications to residents regarding scope and nature of works * Act as the main point of contact for...

Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) £29,000 - £31,000 | Monday-Friday | 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities * Liaise with residents, Scheme Managers and the client to keep everyone informed * Support the delivery of social value / community engagement events * Collate customer satisfaction surveys and feedback * Monitor, log and help resolve resident...

We're Hiring: Resident Liaison Officer - Plymouth 🚨 Are you a people person with excellent communication skills and a passion for helping communities? We're looking for a dedicated Resident Liaison Officer to join our team in Plymouth! 📍 Location: Plymouth 💼 Role: Resident Liaison Officer 🕒 Full-time What you'll do: * Act as the key point of contact between residents, clients, and site teams * Keep residents informed about planned works and project updates * Handle enquiries, concerns, and support residents throughout projects * Build positive relationships within local communities * Help ensure works are delivered smoothly with minimal disruption What we're looking for: ✔ Strong communication and customer service skills ✔ Experience in housing, construction, or community engagement (preferred) ✔ Organised, proactive, and compassionate approach ✔ Full UK driving licence (preferred) If you're ready to be the friendly face that keeps residents informed and supported, we'd love...

The Neighbourhoods Administration Officer supports a regional team in the delivery of high quality housing and neighbourhood management services, working to ensure sustainable neighbourhoods, self-sufficient customers and an exceptional ‘first point of contact resolution’ customer experience. Responsible for ensuring the smooth and efficient operation of the regional administration processes and providing co-ordination and support to a largely field-based team. What you’ll be doing * To deliver high quality administration for the regional housing team to support efficient and effective working. * To provide support in co-ordinating the activities of a largely field-based team and ensuring safe lone working practices and ensure health and safety practices are adhered to. * To be responsible for general administrative tasks, including setting up team/ regional meetings, arranging training sessions, taking minutes of meetings etc. * To assist Neighbourhood Services...

Immediate Start Available Remote - Revenues Manager - Shropshire Council Salary: £220 Per Day Hours: 37 Hours Working Schedule: Monday to Friday Contract Length: 3 Month Contract Location: Shopshire, SY2 6ND Job Details Full Remote working for right candidate. Council tax experience needed. Duties ▪ Provide an efficient and effective Council Tax and NNDR service to the Council. ▪ Maintain a thorough and up to date knowledge of all legal requirements pertaining to local revenue matters. Interpret, apply and advise on complex and contentious matters. ▪ Develop service specifications, business plans and annual work programmes, translating service priorities into operational plans and measurable outcomes. ▪ Develop, maintain and monitor Service Level Agreements with appropriate third parties, both internal and external, to ensure delivery and value for money. ▪ Ensure the accurate Annual Billing of Council Tax. ▪ Ensure the accurate Annual Billing of NNDR. ▪ Ensure the accurate...

Job Title: Resident Liaison Officer (Contract) Location: Hemel / Southend / Dartford  Contract Type: Contract / Temporary Duration: On-going - Temp to Perm Rate: £19.50 About the Company Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis. The Role As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works. This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy. Key Responsibilities Act as the primary point of contact for residents during works Provide clear and regular updates on project progress,...

We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its...

Our client a Large Public Sector provider are looking for a Adaptations Technical Officer Initially 3 months £40-45 per hour The role To work collaboratively with the Home Adaptations Team, and the Occupational Therapy Service to determine what works are 'necessary and appropriate and, where these works are deemed to be 'reasonable and practicable' to design adaptation schemes and produce schedules of work and plans upon which contractors' quotations and the grant award will be based. Responsible for the design and tender of adaptation works, liaison with the contractors, and agreement of practical completion of the works Office presents- the role will need visits to the customer to progress the work on a daily basis, and then plans etc production that could be from home, expect 2 or 3 days in the office / in Northamptonshire Are qualifications needed for the role- experience more than qualifications! Standard DBS will be required for this role . Eden Brown is committed...

Temporary Resident Liaison Officer (RLO) Location: Nottingham (NG9 area) Duration: Approx. 14 weeks starting mid‑May Rate: £18–£20 per hour Type: Temporary / Contract We’re looking for an experienced Resident Liaison Officer (RLO) to join a live retrofit project working in occupied residential properties. This is a people‑focused role, ideal for someone confident dealing with residents, managing communications, and supporting smooth project delivery on site. Key Responsibilities * Act as the main point of contact for residents throughout the works * Build positive relationships with tenants and leaseholders * Coordinate and attend resident meetings, drop‑ins and information sessions * Communicate project updates, timelines and access requirements clearly * Log and manage resident enquiries, concerns and complaints * Coordinate access for surveys, installations and follow‑up visits * Maintain accurate records of all resident interactions * Liaise closely...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

Croydon Council are looking for a Senior Disrepair Specialist Officer to join their busy and high-profile Disrepair Team. You'll play a key role in inspecting properties, diagnosing disrepair issues, specifying works, and managing cases from start to completion. The role involves contractor management, Health & Safety monitoring, tenant liaison, coordinating temporary decants, and working closely with teams such as Legal and Tenancy. This position is site-based 4 days a week, with hybrid working from home and the office. Key Responsibilities Survey properties and specify disrepair works Raise orders and manage contractors Oversee cases from initial inspection to completion Carry out pre-, mid- and post-inspections Ensure Health & Safety compliance Support tenants through the works process Coordinate temporary decants Work collaboratively with internal stakeholders Requirements Strong property maintenance background Technical knowledge of repairs and building issues...

Client Local Authority in Barking Job Title Senior Trading Standards Officer Pay Rate £23.44 an hour PAYE/£30.40 an hour UMBRELLA Hours 35 Hours a week (09:00:AM - 05:00:PM). Weekend work may be required Duration Initial 10 Month Contract Location Hybrid- 3-4 days office based a week from Barking Town Hall and various locations within the area. ALL APPLICANTS MUST HAVE UK LICENSE AND OWN VEHICLE Description DUTIES: To carry out inspection of all risk categories of commercial premises under trading standards and local government legislation. React to breaches of legislation by devising and implementing enforcement strategies under the Council's Enforcement Policy. This may include serving written warnings and statutory notices, preparing witness statements, and presenting evidence in Court and at Tribunals. To follow up and make revisits where informal or formal action has been taken. Investigate, analyse and determine an enforcement approach to consumer...

Job Title: Tenant Liaison Officer Location: Cambridge Overview * We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement * Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied * viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at * their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book * installations. If you enjoy being out on the road, talking to people, and making a difference in your * community, this could be a great fit for you. Duties * Appointment Booking * Resident Engagement * Internal Home Surveys * CRM and Reporting * Compliance and Safety * Team Collaboration Requirements / Demonstrable Experience * Minimum 2 years of customer-facing experience * Ideally in roles such as tenant liaison, estate/letting agency,...

Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council’s resources, including accommodation and financial resources, are...

Job Title: Tenant Liaison Officer Location: Ashford Overview * We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement * Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied * viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at * their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book * installations. If you enjoy being out on the road, talking to people, and making a difference in your * community, this could be a great fit for you. Duties * Appointment Booking * Resident Engagement * Internal Home Surveys * CRM and Reporting * Compliance and Safety * Team Collaboration Requirements / Demonstrable Experience * Minimum 2 years of customer-facing experience * Ideally in roles such as tenant liaison, estate/letting agency,...