376 customer service officer jobs found

Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only)) Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: £17.85 per hour or Umbrella £22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible,...

I am recruiting for a niche position that you may be very interested in. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position * Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the centre on Tuesday/ Wednesday - the rest working from home) * £22 per hour - Monday - Friday 9am - 5pm * This will be a 3 - 6 month contract * Will not need a DBS for this role - So quick interview and start You will be listening to transcripts via 999 calls and signposting for the social care team to follow up on. You will be reporting into the Customer engagement manager in the Adult Social Care service. If this is a role for you then please URGENTLY send your CV to me, and confirmation of when you could interview (Teams Interview) and start. If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working,...

Job Title: Customer Services Officer Location: City of Wolverhampton Council Contract Details: Temporary Salary: £13.26 per hour About Our Client: Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public. Benefits & Perks: Office based role-Hybrid options available once training has been completed and they are confident to work independently. Opportunities for personal and professional development A supportive team environment Gain experience in adult social care services No weekends or bank holidays Responsibilities: Deliver a high-quality, courteous customer enquiry service Resolve customer enquiries related to Council services efficiently Ensure accurate tracking and follow-up of all enquiries Collaborate with a multi-disciplinary team to enhance service...

CTSC - Admin Officer Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. Please see below details and apply direct if you feel you have the necessary transferable skills and interested in this position. Start date - Mid March Length of assignment - 6 months Pay - £12.36 per hour for the first 12 weeks increasing to £13.25 there after Basic DBS check will be carried out About CTSC: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a...

Housing Team Leader (Temporary – Approx. 6 Months) Location: Nottinghamshire Start: ASAP Contract: Interim / Temporary Hours: Full-time - Officer Based We are seeking an experienced and proactive Housing Team Leader to support the Housing Manager with a variety of service-improvement projects and the day‑to‑day coordination of the Housing Team. This is an excellent interim opportunity for a confident housing professional who can quickly provide operational stability, drive performance, and help deliver high-quality landlord services. About the Client Our client is a respected Nottinghamshire housing provider delivering essential tenancy and neighbourhood services to residents across the region. They are committed to creating safe, well-maintained communities and supporting tenants to sustain successful, long-term tenancies. Key Responsibilities * Support the Housing Manager with operational and strategic projects to enhance overall service performance. * Assist in the...

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints£28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and...

Business Administration Officer £28k-£30k per annum DOE, plus benefits Wakefield/Hybrid (1 day per week) Full Time, Monday to Friday, Permanent Concept Recruitment are working with our Wakefield city centre based client to recruit an experienced Business Administration Officer on a full time, permanent basis. Our client is offering: * 37.5 hours per week, Monday to Friday, office based with 1 day WFH * 23 days holiday entitlement in addition to statutory holidays * 1 paid volunteering day per year * 3% contributory pension scheme * Contribution to daily parking charges * Discretionary bonus, based on personal and company performance This is a fantastic opportunity to join a customer focussed specialist commercial consultancy providing effective, high quality administration, organisational and operational support to the business. Key responsibilities will include but will not be limited to: * Administrative and operational support * Customer, client...

Job purpose To manage movement into, and out of, the council's temporary accommodation - having regard for best use of stock and resources, as well as the specific needs of the client. To manage issues arising throughout the duration of all placements, including repairs, transfers and anti-social behaviour. Principal accountabilities To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. Whilst also Maintaining a fair and consistent system of prioritising customers for types of accommodation and 'in area' accommodation according to customer needs and in line with organisation policy. To prepare all tenancy and licence agreements, plus Housing Benefit claims applications and communicate appropriate information including viewings, to customers in order to place homeless households in temporary accommodation with flexibility of working longer hours and under pressure to ensure that statutory duties are fulfilled in a...

Now Hiring: Field Operations Control Officer We're looking for a detail‑focused, proactive team player to join our Field Operations team! If you're great at multitasking, staying calm under pressure, and want a role that genuinely makes a difference in keeping communities safe - this could be the perfect fit. What You'll Do Schedule and manage tasks for Field Monitoring Officers Make sure monitoring equipment is correctly assigned Support field teams with queries and updates Log leave and absence information Spot and report any curfew breaches Handle calls and complete end‑of‑shift handovers Work closely with internal teams, suppliers, and partner agencies Hours & Working Pattern Shifts between 9am to 5.30pm Monday to Friday First 4-6 weeks fully on-site in Warrington, then move to 2 days in the office a week 2‑week in‑person training provided What We're Looking For Strong communication skills Experience in planning, scheduling, or coordination Confident working under...

We are recruiting for a Temporary Accommodation Officer to join a busy Housing team within a Local Authority in the West Midlands. This role will support the Housing Options team in managing temporary accommodation for households experiencing homelessness.~ Key responsibilities include assisting with property sign-ups, issuing keys or fobs, and ensuring residents understand the terms of their licence agreement and expectations while living in temporary accommodation. You will also help monitor occupancy and manage rent accounts by preparing weekly rent statements, carrying out occupancy checks, and reporting any rent arrears or payment issues to Housing Options Officers. The role will involve recording and reporting any anti-social or unacceptable behaviour, serving warning letters or Notices to Quit when required, and attending lock changes or police requests where necessary. You will also be responsible for carrying out health and safety checks across temporary accommodation...

Technical Support Officer Hourly rate: £15.31 Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR,...

4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove.    The post holder will be required to attend the offices only 2 days per week.    Purpose of the role: Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the...

Now Hiring: Field Operations Control Officer We're looking for a detail‑focused, proactive team player to join our Field Operations team! If you're great at multitasking, staying calm under pressure, and want a role that genuinely makes a difference in keeping communities safe - this could be the perfect fit. What You'll Do Schedule and manage tasks for Field Monitoring Officers Make sure monitoring equipment is correctly assigned Support field teams with queries and updates Log leave and absence information Spot and report any curfew breaches Handle calls and complete end‑of‑shift handovers Work closely with internal teams, suppliers, and partner agencies Hours & Working Pattern Shifts between 8am-1:30am, 8.5 hours per day 5 days out of 7 (including weekends & bank holidays) First 4-6 weeks fully on-site in Warrington, then move to 40/60 hybrid 2‑week in‑person training provided What We're Looking For Strong communication skills Experience in planning, scheduling,...

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 6–8 week temporary contract, with the potential to extend depending on service demand. You’ll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. We’d love to hear from anyone with experience as a Complaints Handler, Customer...

Home Options Officer 📍 Doncaster 💰 £18.74 LTD per hour 📅 Initial 4-week contract with strong likelihood of extension 🕒 Full Time Service Care Solutions are currently recruiting for a Home Options Officer on behalf of a local authority housing service. This is an excellent opportunity for a housing professional with experience in homelessness prevention and housing advice to join a busy frontline team delivering vital support to residents at risk of homelessness. The Role As a Home Options Officer, you will provide frontline housing advice and support to residents, working to prevent homelessness wherever possible. You will assess housing situations, provide practical options, and work with a range of partner agencies to secure suitable accommodation and sustainable outcomes for customers. You will manage a caseload of individuals and families, ensuring cases are handled in line with housing legislation and local allocation policies. The role involves working closely with...

Security Officer Future Supply FE Bank Opportunities  Coleg Cambria Recruitment managed by The Supply Register The Supply Register is working in partnership with Coleg Cambria to recruit Security Officers to support delivery across the campus. We have Future Supply FE Bank Opportunities available. The Role As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming environment across all college campuses. Responsibilities include: • Providing a professional, courteous front‑of‑house service for students, staff, visitors, and contractors • Conducting regular patrols, monitoring CCTV, and checking buildings, equipment, and access points • Supervising student behaviour across campus and promoting a positive college ethos • Managing access through vehicle barriers, overseeing deliveries, and ensuring visitor/contractor procedures are followed • Completing security administration, including incident logs, statements, and reports • Locking/unlocking...

About the Role: We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes. Key Responsibilities of a Tenant Liaison Officer: Support customers and internal teams to gain access for compliance inspections and improvement works. Take ownership and responsibility for delivering consistently high standards of service within your team and across the business. Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues. Work collaboratively across teams to develop and deliver communications that keep customers...

Business Support Officer - Minute Taker Rate of Pay: £16.08 per hour PAYE Location: Onsite basis at West Locality Hub, Ilmington House, Crescent Road, Darlaston, WS10 8AE Working Hours: 37 hours per week. Monday - Thursday 8:45am to 5.15pm with 1-hour unpaid break. Friday's 8:45am - 4.45pm with 1 hour unpaid break. Duration: temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Business Support Officer - Minute Taker to support Children's Service's on a temporary basis. The role plays the crucial role of supporting the administrative and receptionist tasks of the office. You will be the main point of contact, warm and friendly welcome to the office and reliable support. The role will focus on Business Support duties day to day and you will be expected to minute take to support covering sickness, annual leave and additional workload within the team. Daily Duties: Minute Taking - Provide...

Housing Income Officer Housing Income Officer – Fixed Term | 35 Hours | Hybrid (20–40% Office Based) | £32,881 London / £28,886 Regional | Stratford or Trafford  Are you an experienced Housing Income Officer looking for your next opportunity in a fast-paced income management environment? We are recruiting for a Housing Income Officer to join our Income Management Team on a fixed-term basis (12 months, 7 months or 6 months). This hybrid role is based in Stratford (E15 4PH) or Trafford (M32 0TH) with 20–40% office attendance required. Salary: £32,881 per annum (London weighted) £28,886 per annum (Regional) Start Date: 30 March 2026 Contract Type: Fixed Term (1x 12 months; 1x 7 months; 1x 6 months) Hours: Full Time – 35 hours per week Job Summary As a Housing Income Officer, you will manage a dedicated portfolio of rent accounts, taking responsibility for reducing arrears, maximising rental income and supporting residents to sustain their tenancies. This is a high-volume,...

Good afternoon, I hope you are well. A role has come up with Hillingdon for a duration of 11 months ongoing assignment. If, interested, please share your CV and tell your notice period too. Pay rate is £22.52 per day umbrella (36 hours per week) Address: London Borough of Hillingdon, Civic Centre, Uxbridge, Hillingdon, UB8 1UW Hours: 36 hours per week Working Pattern: Fully on-site (no hybrid working) Grade: Scale 5 We are looking to recruit Senior Family Engagement Officers to join our vibrant Family Hubs and Children's Centres. This is a front-facing role where you will be the first point of contact for families, providing a warm welcome, information, support and guidance to ensure every family can access the right help at the right time. As a key member of the Early Intervention, Prevention and SEND team, you will help create a welcoming, supportive environment for families and contribute to the delivery of high-quality community services. ?? What You'll Be Doing...