May 15, 2026
Technical Business Analyst – Salesforce | Contact Centre | Agile
We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme.
This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery.
Key Responsibilities:
* Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery)
* Lead customer journey mapping, process improvement, and service optimisation
* Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar)
* Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives
* Collaborate with product, engineering, operations, and external vendors
Key Skills &...
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CV-Library
Windsor, Royal Borough of Windsor and Maidenhead
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