166 complaints officer jobs found

Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE £25.11 per hour OR Umbrella £31.97 per hourWe are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate...

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Job Title: Review Officer - Housing & Homelessness (Statutory Reviews Specialist) Location: Hybrid - 1 Day per Week in Office (UK Local Authority) Rate: £32-£34 per hour Umbrella Contract: Temporary (Initial 6 Months, Likely Extension) Start: ASAP Role Overview We are recruiting for a specialist Housing Review Officer to carry out statutory housing and homelessness reviews under Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). This is NOT a complaints, ombudsman, or customer service role. We are looking for candidates with direct statutory housing review, homelessness decision-making, or allocations review experience, or closely related transferable housing legal backgrounds. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review decisions under Part 6 (Allocations) and Part 7 (Homelessness Duties). Assess prevention, relief, and main housing duty decisions. Review housing...

Housing Officer 3 Month Secondment £27.56 LTD per hour Patch covering Haringey & Enfield Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across North London. This is a 3-month secondment opportunity covering a defined patch across Haringey and Enfield, focused on delivering an excellent resident experience and ensuring strong operational housing management performance. The Role As a Housing Officer, you will take full ownership of your schemes, ensuring residents receive a responsive, visible and high-quality service. You will proactively engage with residents, understand drivers of satisfaction and dissatisfaction, and take accountability for resolving issues across your patch — from estate standards to service charge queries and ASB investigations. This is a visible, customer-facing role requiring strong communication skills, resilience and the ability to drive service improvements. Key...

Customer Liaison Officer (Administration) Location: Birmigham - B11 1XA Salary: ₤14 per hr. via PAYE Contract: 3+ Month Client: Equans Working Pattern: Monday to Friday 8am - 5pm with one hour for lunch. (Onsite, no WFH/ hybrid option available.) EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Join our team as a Resident/Customer Liaison Officer, where you'll play a vital role in supporting communities throughout construction, regeneration, or maintenance projects. This is an exciting opportunity to be the bridge between residents and the project...

Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including...

Private Sector Housing Officer - London Borough £50-£60 per hour | 6-Month Contract | Hybrid Working (2/3 Days On Site) We're working with a London Borough seeking an experienced Private Sector Housing Officer to join their team on a 6-month contract. This is an excellent opportunity to join a proactive and well-structured service where your enforcement expertise will make an immediate impact. The Role You will manage a busy and varied caseload, with a strong focus on enforcement activity, including: Investigating housing complaints and carrying out inspections Enforcing under the Housing Act 2004 and associated legislation Processing and enforcing HMO Licensing applications Issuing Civil Penalties and drafting statutory notices Preparing detailed case files for tribunal and court proceedings Advising landlords and tenants on legislative complianceAbout You To be successful in this role, you will need: Strong experience in enforcement within Private Sector Housing Proven...

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

Private Sector Housing Environmental Health Officer £40 per hour 37 hours per week | Welwyn Hatfield based - Hybrid (2–3 days in office) Initial contract | ASAP start We are seeking an experienced Private Sector Housing Environmental Health Officer to join their Resident Services and Climate Change team on an interim basis. This role requires a confident and proactive officer who can manage a varied caseload within a busy Private Sector Housing Team. You will be responsible for investigating complaints, carrying out HHSRS inspections and enforcement, undertaking HMO licensing inspections, and supporting complex and high-risk cases. Key Responsibilities: Conduct HHSRS inspections and take appropriate enforcement action Undertake proactive and reactive HMO licensing inspections Enforce housing legislation including the Housing Act 2004, Environmental Protection Act 1990, Housing and Planning Act 2016, and related regulations Serve legal notices, carry out works in default,...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

Housing Officer – Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent. This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage...

Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage...

Skilled Careers are currently recruiting for a Tenant Liaison Officer on a temporary ongoing basis area, to look after a stream of Kitchen and Bathrooms. As a Tenant Liaison Officer, you will be working within the Walsall area, the work consists of refurbishment works on Social Housing properties throughout Walsall and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Walsall, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant JOB DESCRIPTION: Tenant liaison between client and contractor, being main point of call to ensure smooth operation  Daily pre and post appointments, notifying tenants of works due to ve carried out Effectively communicate the choices and...

Job Title: Housing Officer (Temporary Contract) Location: Nottinghamshire Contract: 6 Months Hours: Full-Time (37 hours per week) Start Date: ASAP Overview: We are seeking an experienced and proactive Housing Officer to join a busy housing management team on a temporary 6-month contract. This role offers an excellent opportunity to support residents, maintain tenancy standards, and contribute to the effective management of a diverse housing portfolio. Key Responsibilities: * Manage a designated patch of residential properties * Act as the main point of contact for tenants, providing advice and support on tenancy matters * Carry out tenancy sign-ups, reviews, and end-of-tenancy processes * Investigate and respond to anti-social behaviour, tenancy breaches, and complaints * Liaise with internal teams and external agencies to support tenancy sustainment * Conduct property inspections and ensure compliance with housing policies * Maintain accurate records and...

Neighbourhood Officer Islington, London Temp-Perm Full Time  An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and...

Environmental Health Officer 6 months Hourly £36ph MAIN PURPOSE To undertake statutory nuisance and public health complaint and enforcement work within Divisional policies and programmes and to meet statutory responsibilities. To undertake specific responsibilities with regard to noise and nuisance investigations. To give advice and assistance to members of the public, trade and commerce in matter related to Environmental services in general. To undertake cross Divisional work as required. * To carry out noise monitoring and into relevant environmental issues as necessary * To participate in the council’s reactive out of hour’s noise service. * To investigate all relevant service requests in accordance with divisional procedures * Provide advice to members of the public, businesses and other relevant group * Provide expert EH advice on Licensing Consultation * To maintain accurate records of the activities undertaken to address complaints on the Councils...

Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: £23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home, offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...