494 customer service officer jobs found

Housing Benefits Customer Service Officer – Brent Permanent £31,000.00 – 39,000.00 depending on experience Full time The Role As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems. Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including: Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes. Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support. Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time. What We Are Looking For Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call....

I am recruiting for a niche position that you may be very interested in. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position * Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the centre on Tuesday/ Wednesday - the rest working from home) * £22 per hour - Monday - Friday 9am - 5pm * This will be a 3 - 6 month contract * Will not need a DBS for this role - So quick interview and start You will be listening to transcripts via 999 calls and signposting for the social care team to follow up on. You will be reporting into the Customer engagement manager in the Adult Social Care service. If this is a role for you then please URGENTLY send your CV to me, and confirmation of when you could interview (Teams Interview) and start. If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working,...

Location: Bristol (Hybrid - 2 days in office) Salary: £28,972 Contract: 4‑month Fixed Term Contract Hours: Full time The Role As the Income Assistant, you will play a key role in supporting customers and colleagues throughout the annual rent and service charge increase cycle. You will be the first point of contact for related enquiries, ensuring accurate information, clear communication, and efficient processing of essential account changes. Alongside this, you will support wider income‑related activities, helping keep accounts up to date and ensuring customers receive a smooth, responsive service. About You You will be someone who is: Highly accurate with excellent attention to detail Calm, professional and able to manage enquiries confidently A clear communicator who can handle customer queries with care Organised, proactive and able to manage multiple tasks Comfortable working in a fast‑paced environment during peak activity Experienced using IT systems and updating...

Senior Conservation Officer (Housing Benefits and Planning) Location: Council Offices, Coalville (with district-wide site visits) Hours: 3 days per week (flexible and negotiable) Site Visits: Ideally weekly (minimum fortnightly) Travel: Candidates should ideally live within one hour of Coalville Job Purpose To protect and enhance the District’s historic environment by providing expert conservation and historic building advice to the Planning and Development Team and customers, supporting conservation area management, policy development, and regeneration initiatives. Key Responsibilities * Provide specialist advice on conservation and historic building matters in line with planning legislation. * Assess and make recommendations on listed building consent applications. * Prepare appeal statements and represent the Council at Hearings, Public Inquiries and Magistrates’ Courts. * Provide pre-application and customer advice on planning and heritage matters. *...

Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy. Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes,...

Lettings Officer Location - Shrewsbury Hourly rate - £18.00 Umbrella Temporary on going contract Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of a Lettings Officer to be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing. The ideal candidate will have experience of working within a lettings environment with experience of allocations and/or terminations. Job duties for the Lettings Officer Working in a fast paced lettings team, Holding a caseload of allocations at various stages Processing terminations of tenancy, Advertising homes for let, Shortlisting from a choice based lettings system (Shropshire Homepoint) Completing allocation checks and verification, Dealing with customer queries via phone or email. Scheduling affordability checks and sign-ups.Experience required for the role: Excellent organisation skills Attention to detail Accurate record keepingPlease...

We're recruiting an experienced Temporary Accommodation Visiting Officer to join a busy Temporary Accommodation Team supporting homeless households. This is a frontline, field-based role working alongside Housing Options and Resettlement Teams to ensure temporary accommodation is safe, suitable and well managed. The successful candidate will be responsible for procuring, letting and managing temporary accommodation, carrying out regular inspections and supporting residents while also managing rent collection responsibilities. The role requires property inspections and audit checks at least two days per week, with office attendance one to two days per week. A full driving licence and access to a vehicle is essential. The Role ·Work within the Temporary Accommodation Team to support households placed in temporary accommodation. ·Carry out regular property inspections and audit checks to ensure accommodation is safe, suitable and compliant. ·Procure, let and manage temporary...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...

Freedom of Information Officer Buckinghamshire Council – Walton Street, Aylesbury HP20 1UA Duration: Temporary for 3 months (with potential for extension or temp-to-perm) Pay: £16.97ph Hours: Full-time | Monday–Friday, 9:00am–5:00pm (flexible) Location: Hybrid Ready to manage Freedom of Information requests and ensure transparency across Buckinghamshire? Pertemps Recruitment is proud to be working in partnership with Buckinghamshire Council to recruit an experienced Freedom of Information Officer. This role has arisen to provide dedicated support to the Data Protection team, ensuring FOI requests are handled efficiently, accurately, and in line with statutory requirements. The Role As the Freedom of Information Officer, you will be the Council’s first point of contact for FOI requests. You will manage requests from receipt to completion, ensuring compliance with legislation and providing clear, timely responses to stakeholders. Key responsibilities include: Managing...

Lettings Officer Shrewsbury Full-time - Monday–Thursday 9–5, Friday 9–4 Are you an organised, detail-driven lettings professional looking to join a fast‑paced, supportive team? We’re looking for a Lettings Officer with experience in allocations and/or tenancy terminations to help us deliver an efficient, customer‑focused lettings service. About the role As a key member of our Shrewsbury-based lettings team, you’ll manage a varied caseload and play an important part in ensuring our homes are let quickly, fairly, and compliantly. No two days are the same, and you’ll thrive in a role where accuracy, communication, and great customer service really matter. Your responsibilities will include: * Managing a caseload of allocations at different stages * Processing tenancy terminations * Advertising available homes for let * Shortlisting applicants via the Shropshire Homepoint choice-based lettings system * Completing verification and allocation checks * Responding to...

Available Homes Officer Rate of pay: £18.43 per hour PAYE Location: March, Norwich, or Stevenage Job Type: Full-time temp till end of March 2027We are seeking an Available Homes Officer to manage the process of the homes as they become available until they are successfully let. The main purpose of this role is to minimise the time a property remains empty by ensuring it is let as quickly as possible while providing a high-quality service to our customers. Day-to-day of the role: Accountable for the timely and appropriate letting of properties to minimise the loss of rental income. Manage the end of tenancy process, including attempts to retain well-maintained tenancies. Liaise with Neighbourhood teams, Repairs team, contractors, and Development to ensure properties are ready to let quickly and within target timescales. Advertise properties either directly or via local authority under the terms of our nomination agreements. Work closely with local authorities to offer homes to...

We are currently looking for a Community Engagement Officer. You will be working in Wembley (HA9) Monday – Friday 35 hours per week Temp Contract Pay rate - £15.55ph paye Job Purpose Engage directly with residents at their doorstep to share information about the food waste recycling service and provide necessary resources, with the aim to increase the amount of food waste recycled in selected areas of the borough. Main Duties 1. Engage residents in a positive, friendly and professional manner across targeted areas in Brent 2. Communicate confidently and clearly with residents about the waste and recycling services, explaining how the service works, its environmental benefits, and how to participate. 3. Actively listen to residents' questions, concerns and feedback, responding appropriately and escalating issues when necessary to ensure residents feel supported and well-informed. 4. Promote behaviour change through effective customer engagement, using persuasive...

Title: Principal Planning Officer Contract: 5 months Location: London, UK (Hybrid - 3 days in office) Role type: Full time Contract (Monday to Friday) Job Purpose To lead and supervise a team of planning and enforcement officers within the Development Management service, managing a diverse caseload of planning applications including major and strategic developments. The postholder will research, assess and report on the full range of planning applications and enforcement matters under the Planning Acts and associated legislation. The role includes preparing appeal statements, representing the Council at inquiries and hearings, presenting at Planning Committee, negotiating complex development proposals (including Section 106 agreements), and deputising for the Team Leader where required. Key Responsibilities Leadership & Team Supervision Supervise, mentor and provide professional guidance to planning and enforcement officers. Allocate and monitor workload across the...

Job Title: Review Officer - Housing & Homelessness (Statutory Reviews Specialist) Location: Hybrid - 1 Day per Week in Office (UK Local Authority) Rate: £32-£34 per hour Umbrella Contract: Temporary (Initial 6 Months, Likely Extension) Start: ASAP Role Overview We are recruiting for a specialist Housing Review Officer to carry out statutory housing and homelessness reviews under Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). This is NOT a complaints, ombudsman, or customer service role. We are looking for candidates with direct statutory housing review, homelessness decision-making, or allocations review experience, or closely related transferable housing legal backgrounds. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review decisions under Part 6 (Allocations) and Part 7 (Homelessness Duties). Assess prevention, relief, and main housing duty decisions. Review housing...

4Recruitment Services are seeking  a Housing Options Officer to work for our client in Maidenhead. Purpose of the role: To see customers in relation to Housing issues and understand their needs, provide advice and seek solutions.  To deliver an effective and efficient Housing Options, Homelessness Prevention and statutory Homelessness service in order to meet the Borough’s responsibility to deliver its statutory functions. DUTIES AND RESPONSIBILITIES INCLUDE: To deliver first class customer service which provides the customer with a suitable solution regarding their housing issues and satisfaction is high. To provide advice face to face, by phone and online regarding housing options and prevention enquiries to customers in buildings used by the Royal Borough to deliver customer services. To conduct outreach visits at customers home, prison, hostel, hospital or other locations in-line with documented procedures including arranging and attending surgeries where set out by the...

Admin Officer - Barnet Civil and family court Contract: Sepetmber 2026 Salary: £15.59 per hour Location: Finchley, North 5 day's work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Barnet) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or...

Private Rented Sector (PRS) Lettings & Affordability Officer London Borough of Richmond & Wandsworth Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's...

Join our Team - Band 3 Administrative & Clerical Officer Location: Downpatrick, Band 3, £12.75 per hour An exciting opportunity to join the Patient Administration Services team within the Trust. We are seeking reliable, customer-focused individuals to provide administrative support across a range of settings. You will work as part of a supportive team, respond to queries, manage your own workload, meet deadlines, and use your initiative to solve problems. You may also be the first point of contact for patients, so clear, empathetic communication is essential. Key features of the role Be an integral member of the team, liaising with colleagues within your department, across Patient Administration Services, and with clinical staff and GP practices to provide a patient-focused, cohesive, responsive service. Deliver a wide range of administrative tasks to support efficient service delivery within the department. Use electronic information systems (e.g., Epic, PAS, Patient Centre)...

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) £35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between £70m-£100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team...

Community Officer (Estate Management) Salary: £37,270 per annum Contract: 15 month FTC, Full-Time Location: Chelmsford, Essex We are looking for a Community Officer on a 15 month FTC, to be responsible for community stewardship. They will look after our customer and stakeholder relationships in the estates and neighbourhoods that CHP are responsible for. The Community Officer will facilitate estate management services by being a visible presence for our customers and ensuring that shared spaces are safe and suitable for all. They will resolve any issues in shared spaces, including some ASB problems. What you'll be doing * Offer an outstanding service to customers, fostering communities that people are proud to live in, and deliver services to the benefit of customers and communities across all tenures. * Maintain accurate records relating to the day-to-day work in line with our policies and procedures. * Ensure that shared spaces are safe, clean, and well-maintained...