136 housing options officer jobs found

Key Responsibilities * Deliver a customer‑focused homelessness prevention service, providing effective solutions to residents at risk of homelessness. * Assess and manage the Council’s statutory duties under the Homelessness Reduction Act 2017, Housing Act Parts VI & VII, Localism Act 2011, Code of Guidance and relevant case law. * Offer clear advice on housing options, the Allocations Policy, tenancy law, and welfare benefits. * Manage a varied caseload, ensuring all possible prevention pathways are fully explored. * Respond promptly to written and verbal housing enquiries from residents, partner agencies and internal teams. * Develop and maintain Personal Housing Plans in line with statutory requirements. * Conduct home visits, investigate housing applications, attend case conferences, and represent the service at MARAC and Domestic Abuse meetings. Requirements * Experience in homelessness or housing advice casework. * Strong knowledge of housing...

We’re looking for dedicated professionals with experience in housing advice, homelessness prevention, or case management to support residents in finding safe, sustainable housing solutions. Role: Housing Options Officer (West Midlands) Contract: [Agency – Full-Time] Salary: [negotiable on experience] Start Date: [20th April - 6 month contract] On site: [2x days per week] Systems: [Jigsaw] Key Responsibilities: * Provide specialist housing advice and support to individuals and families. * Assess homelessness applications under the Housing Act 1996 and Homelessness Reduction Act 2017. * Work collaboratively with landlords, support agencies, and partner organisations. What We’re Looking For: * Experience in housing or local authority settings. * Strong knowledge of housing legislation and homelessness prevention. * Excellent communication and problem-solving skills. If you’re passionate about making a difference and ready for a rewarding challenge, we’d love...

Housing Options Officer – Housing (Temporary Cover) Location: Kirkby in Ashfield Temporary (12 Weeks) Hours: 30 hours per week (Hybrid, 2 days per week in office) About the Role: Ashfield District Council is seeking a Housing Options Officer on a temporary basis to cover a secondment within our Strategic Housing team. This role provides a vital service in managing homelessness cases, securing temporary accommodation, and preventing homelessness wherever possible. Key Responsibilities: * Manage all homelessness cases, providing advice, investigating applications, and ensuring statutory duties are discharged. * Work in partnership with other agencies, landlords, and internal teams to maximize accommodation availability and welfare support. * Promote private sector accommodation and assist service users in accessing support services such as furniture projects and rent deposit schemes. * Undertake home visits to prevent homelessness and support sustainable housing...

Housing Options Officer Location: North Northamptonshire (4 days in office, 1 day remote) Rate: £30 p/h (Umbrella) Role Overview We are seeking an experienced Housing Options Officer to join the Housing Options team. The role involves completion of full housing assessments, preparing Personal Housing Plans (PHPs), writing decisions, and handling relevant casework tasks on an ad hoc basis. The ideal candidate will have a strong understanding of housing legislation and experience managing a varied case load with accuracy and professionalism. Key Responsibilities Conduct full housing assessments for applicants Prepare Personal Housing Plans (PHPs) Draft case decisions in line with housing legislation Complete relevant casework tasks on an ad hoc basis Ensure compliance with current housing legislation and policies Requirements Strong knowledge of housing legislation (Housing Act 1996 Part 7 or equivalent) Experience in housing options or homelessness casework Excellent...

A Local Authority in Cambridge is seeking an experienced Housing Options Officer to come into their offices 2 days a week and supoort their busy, fast-paced team. Role overview: Handling homelessness approaches and making assessments in line with Part 7 legislation Delivering prevention and relief duties under the Homelessness Reduction Act Producing clear and legally sound S184 decision letters Developing and reviewing Personalised Housing Plans to support applicantsWhat they're looking for: Strong understanding of homelessness legislation and duties Confident communication skills when dealing with clients Availability to attend the office 2 days per weekThey are looking to review CVs ASAP and likely to interview the week staring 13th April. If this role sounds like a good fit, don't miss the chance - please send your CV to

Job Title: Housing Options Officer Location: East Midlands Start Date: December 8th Working Pattern: Full-time (37 hours per week) / Hybrid working available Purpose of Role To provide professional housing advice and support to customers at risk of homelessness, with a strong focus on prevention. The role involves using the Jigsaw case management system to assess housing needs, manage homelessness applications, and develop Personal Housing Plans in line with statutory duties under the Homelessness Reduction Act 2017. Key Responsibilities * Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). * Use Jigsaw to: * Record and manage homelessness applications. * Create and monitor Personal Housing Plans. * Track case progress and outcomes. * Conduct interviews and home visits to assess housing needs. * Make lawful decisions on homelessness...

Housing Options Officer – 6-Month Temporary Contract Location: Essex (Hybrid Working) Rate: Competitive, dependent on experience We are currently working with a local authority in Essex who are seeking an experienced Housing Options Officer to join their team on a 6-month temporary contract. This role offers hybrid working, with a combination of remote work and office-based duties. Key Responsibilities: * Providing housing advice and assistance to customers at risk of homelessness * Managing homelessness applications under Part VII of the Housing Act 1996 * Completing homelessness assessments, Personalised Housing Plans, and statutory decision letters * Working proactively to prevent and relieve homelessness, including landlord negotiation * Liaising with internal teams and external agencies to secure suitable housing solutions * Ensuring cases are managed in line with current legislation and guidance Key Requirements: *...

Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - £25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: * Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice * Finding solutions to help clients remain in their existing homes or finds suitable alternative housing * Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: * A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. * The ability to resolve Homelessness issues using said knowledge...

A Local Authority in Essex is looking to appoint an experienced Housing Options Officer on an initial 3-month contract, with a requirement to attend the office 1-2 days per week. What you'll be doing: Assessing homelessness applications in line with Part 7 of the Housing Act Drafting S184 decision letters and progressing cases through to discharge of duty Creating and reviewing Personalised Housing Plans (PHPs) in line with the Homelessness Reduction Act Providing prevention and relief advice tailored to individual circumstancesWhat you'll need: Previous experience working as a Housing Options Officer within a Local Authority Strong experience producing S184 decisions and managing cases end-to-end Ability to attend the office 1-2 days per weekCVs will be reviewed next Wednesday, with interviews taking place shortly after. With the new financial year underway, now is a great time to secure your next role - please send your CV to

Triage and Prevention Officer – S184 – Local Authority – South East London £25 - £30 per hour (negotiable depending on experience) Hybrid working available – 2/3 days a week in the office 6 months initial contract – likely to be extended Job Responsibilities: * We are transforming our homeless service to improve homelessness prevention, reduce temporary accommodation and end street homelessness * You will provide a comprehensive housing advice /options/ statutory homeless service to those in housing need specifically from the Homes for Ukraine project. A tailored service to address customers underlying causes of homelessness to produce long term solutions which will address their current and any future housing need * You will demonstrate knowledge of the Communities (DLUHC) driven Homes for Ukraine programme in the UK * You will be passionate about delivering a professional customer centred highquality housing service that consistently impresses our customers whilst...

About The Role Help us to support some of the most vulnerable people at Calverley Hill Service as they progress from being homeless, to being supported to being independent. About the Role of Housing Management Officer: At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Housing Management Officer, you will need to: Get to know and build the trust of our clients Help clients to live independently Encourage participation in social and leisure programmes Support residents with the practicalities of everyday livingAbout You: A Housing Management Officer will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to : Be a confident and capable communicator, not fazed by difficult situations Be able...

Neighbourhood Officer - East London Rate: £25.53 - £27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London. You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work...

Complaints Investigation Officer Hourly Rate: £26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved...

Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: * Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. * Serve as the first point of contact for resident enquiries via phone, email, and in person. * Advise on accommodation options and guide prospective residents through the application process. * Assist with move-in and move-out procedures, including compliance checks and financial transactions. * Maintain high service standards by addressing...

4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client’s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements.  As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL...

Principal Planning Policy Officer  - Planning South West £50-55p/h   Initial 12-month contract   Job Ref - 65185   ·This role will help support the local plan. Housing policy experience would be helpful but not essential.   Role Specific ·Hybrid working ·37 hours per week   ·Hourly rate - approx. £55 per hour ·Local Authority experience.   Carrington West Pay Rate - up to £55ph     Please call Jayden Papy on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed)    Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you

Your new company We are currently recruiting for an experienced Assessment & Advice/Homeless Officer to support a busy Housing Service within the Inverclyde area. This role requires someone who can confidently manage a varied caseload and provide high‑quality front‑line housing advice to individuals at risk of homelessness. Your new role Conduct Housing Options interviews to assess housing needs and explore appropriate solutions Manage homelessness applications and provide end‑to‑end casework support Make informed decisions in line with relevant homelessness legislation and guidance Maintain accurate case records and ensure timely progression of cases Work collaboratively with internal teams and external partners to support service usersWhat you'll need to succeed Strong background in carrying out Housing Options interviews Solid working knowledge of homelessness legislation Experience managing homelessness casework within a local authority or similar settingIf you have...

We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely...

Carrington West are assisting their local authority client based in the South East in their search for a Principal Planning Officer to join their Development Management team. This will be an initial 6-month contract with possible scope to extend.   We are looking for an experienced Planning professional with recent local authority experience and the ability to hit the ground running. We are looking for a candidate to deal with a range of major applications, including both major housing and non-housing applications with a focus on rural developments.   Our client is willing to offer a flexible working situation, with an expectation of on-site and office presence once a week or fortnightly.   If this post is of interest, please do get in touch at your earliest convenience to discuss.   It would be beneficial to have a relevant degree or equivalent qualification in town planning and be a member of the Royal Town Planning Institute (RTPI)   Carrington West Pay Rate - £55 to...

Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: * Act as the first point of contact for housing and homelessness enquiries * Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) * Provide early housing advice and homelessness prevention guidance * Assess priority need, local connection, and eligibility * Signpost to appropriate internal teams and external agencies * Manage a...