Dec 24, 2025
Job Title:
SIAM Service Manager
Role Purpose:
Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.
The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
ITSM tool configuration is out of scope for the client
SIAM will be owned by the client, and this role will operate within that framework.
Key Responsibilities:
1. Service Architecture & Design
Define and implement service architecture for integrated services.
Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
Design ticket flows across suppliers...
| IR35 Status: |
Unknown Status
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CV-Library
City of London, London
Contractor