144 repairs officer jobs found

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related...

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 12 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. This role is static. What...

About the Role We are recruiting a Stage 1 Complaints Handler to join a busy Property Services team supporting tenants and residents across Cambridge. This role focuses on managing and resolving stage one complaints relating to repairs, damp and mould, and general property services. You will act as the first point of contact for escalated issues, ensuring investigations are thorough, responses are accurate, and resolutions are delivered in a timely and professional manner. This is a great opportunity for someone with strong housing, repairs or property services experience who enjoys problem‑solving and delivering excellent customer outcomes. Key Responsibilities * Manage stage one property services complaints, ensuring all cases are resolved within required timescales. * Investigate issues relating to repairs, damp & mould, contractor performance, and service quality. * Liaise with repairs teams, surveyors, contractors and internal stakeholders to gather...

Maintenance Officer 📍 Glasgow Area 💼 Full-Time | Temp We are working with a well-established and respected housing provider to recruit an experienced Maintenance Officer to join their team. This is an excellent opportunity for someone who is passionate about delivering high-quality housing services and making a genuine difference within local communities. The Role As a Maintenance Officer, you will play a key role in ensuring properties are maintained to a high standard, providing a safe and comfortable environment for tenants. You will oversee reactive and planned maintenance, working closely with contractors, tenants, and internal teams. Key Responsibilities Manage day-to-day reactive maintenance and repairs Oversee planned maintenance programmes and cyclical works Monitor contractor performance, ensuring quality, compliance, and value for money Carry out property inspections, including voids and post-inspections Ensure all works comply with health & safety and...

Leeds (Hybrid / Local Patch Based) 🕒 Full-time | Immediate start We are currently recruiting on behalf of a large, established Yorkshire housing association with a patch of properties in Leeds for an experienced Housing Officer to support their tenancy management team during a period of increased demand. This is a temporary contract for an initial 2 months, with a strong possibility of extension. The Role You will manage a defined patch of general needs properties, delivering a high-quality housing management service to residents and ensuring communities are safe, compliant and well-managed. Key responsibilities include: * Managing a portfolio of social housing tenancies * Conducting estate inspections and tenancy visits * Handling anti-social behaviour cases and neighbour disputes * Supporting tenants with rent issues and early arrears intervention * Lettings, sign-ups and tenancy terminations * Working closely with...

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 2 months. This role has an immediate start paying £12.60 ph initially, rising to £13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email...

We are recruiting for two temporary Intensive Housing Management Officer positions within a supported housing scheme in Kettering. The role is the same across both posts, with one position covering day shifts and one covering night shifts. This is an opportunity to support vulnerable residents living in supported accommodation, ensuring their safety, wellbeing, and ability to sustain their tenancy. The Role: Intensive Housing Management Officer: You will provide intensive housing management and on-site support, ensuring the scheme operates safely, effectively, and in line with housing management and health and safety standards. Day and night responsibilities are aligned, with the night role placing additional emphasis on building security and emergency response. Key Responsibilities of an Intensive Housing Management Officer: Conduct pre-tenancy interviews, needs assessments, and risk assessments Provide tenancy-related advice and assist with benefit claims Promote...

Job Title: Maintenance Officer Location: Edinburgh Type: Temporary - Will opportunity to go full time Housing Experience Essential We're working on behalf of a well-established organisation within the housing sector to recruit an experienced Maintenance Officer. This is a key role focused on managing reactive repairs and void properties, ensuring high standards, strong contractor performance, and excellent service delivery to residents. The Role Oversee reactive repairs and void property works Manage contractors, ensuring quality, compliance, and value Carry out property inspections and ensure standards are met Prepare work specifications and monitor progress Handle minor insurance claims and reinstatement works Work closely with tenants and internal teams to resolve issues Manage budgets and support procurement processes What We're Looking For Essential: Experience within housing / social housing maintenance Proven experience managing reactive repairs and...

About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake...

Neighbourhood Officer Swale, Kent Temporary Full Time A fantastic opportunity has arisen for an experienced Neighbourhood Officer to join a leading Housing Association, supporting safe, compliant and well-managed neighbourhoods across Swale, Kent. This is a mobile, front-line role focused on resident safety, building compliance and community engagement. Candidates must be a full UK Driving Licence holder and have access to own vehicle. THE ROLE The Neighbourhood Officer will take responsibility for managing communal areas, ensuring regulatory compliance, and promoting safe, secure and well-maintained neighbourhoods while acting as a visible point of contact for residents. Carry out regular neighbourhood, health & safety and fire safety inspections across estates and schemes Complete welfare and vulnerability checks and produce person-centred risk assessments where required Ensure actions from Fire Risk Assessments and building safety legislation are completed within...

Central Recruitment is working with a respected organisation that provides high-quality housing and support services to some of London’s most vulnerable individuals. Our client is currently recruiting for two Supported Housing Officers to work at an all-male hostel in the Camden area. The service provides temporary accommodation and support for single homeless men with a broad range of support needs including substance misuse, mental ill-health and those under MAPPA. * 35 hours per week * Monday - Sunday (rota basis) * Shifts: 08:00 - 16:00 and 12:00 - 20:00 (requirement to work 1 weekend per month) * Temporary: approx. 6 months, with the possibility of transferring to permanent * £19.29 per hour (£16.84 per hour, with £2.45 holiday pay) Key responsibilities: * Manage a caseload of 8 clients and deliver regular key work sessions * Complete risk/needs assessments and support plans * Assess referrals in line with policies and procedures * Provide a...

Planning Support Officer – Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am–4:00pm (flexible working available) Contract Type: Ongoing assignment – Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities * Manage job queues and book repair appointments directly with customers * Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource...

To act as the frontline champion for resident and building safety, ensuring that blocks are well-managed, residents are informed and protected, and building safety obligations are met. A key responsibility is to establish, embed, and administer the council’s PCFRA (Person-Centred Fire Risk Assessment) and PEEPs (Personal Emergency Evacuation Plan) programmes for residents who may need additional fire safety support. The postholder will work closely with compliance specialists, housing officers, fire safety teams, and residents to ensure preventative actions are identified, recorded, and completed. Key Responsibilities PCFRA & PEEPs Programme Setup and Management * Design, implement, and manage a Person-Centred Fire Risk Assessment (PCFRA) programme for vulnerable or high-risk residents. * Create and maintain a register of residents requiring PCFRAs or PEEPs, ensuring regular review and updates. * Conduct PCFRAs in residents’ homes, assessing individual risks such as...

Job Title: Resident Liaison Officer (RLO) Project: Social Housing Internal and External Repairs Location: South London - on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project. We are looking for someone who is wanting the step up from RLO position to more of a assistant / trainee site manager. The right individual has to have the cando attitude and be open to learning new things, as well as using initiative. Key Responsibilities - Primary point of contact between residents, site management, and the client - Build and maintain positive relationships with residents throughout the project lifecycle - Communicate upcoming works, potential disruptions, and project progress clearly and professionally - Manage resident queries, concerns, and complaints, ensuring timely resolution - Coordinate access requirements and support the site team in minimising disruption - Maintain accurate records of resident...

Job Title- Resident Liaison Officer Location- Bradford Contract Length- 3+ Months Pay rate- £15.50-£16.50 plus car allowance Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Bradford As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when requiredAs a resident...

Park Avenue a currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager you will be responsible for managing a patch in East London, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing low level ASB and nuisance queries, passing full cases to specialist ASB Officers. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are...

What you'll do on a typical day: * Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs * Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing * Review support plans periodically * Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate * Liaise with tenants, their families and other internal and external partner organisations as appropriate * Report and monitor on site repairs * Undertake smoke alarm and emergency pull cord checks. * Complete day to day administrative tasks, responding to correspondence and emails * Maintain records and record tenant contact appropriately * Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and...

Job Title: Welfare Officer Location: Tunbridge Wells (site based) Salary: £28,000-£35,000 Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: The Welfare Officer is responsible for delivering direct advice and safeguarding support to service users on site. The site provides safe, temporary accommodation for all service users. Managing an assigned caseload, the Welfare Officer conducts room checks, maintains accurate records, updates relevant systems, and follows company procedures at all times. Key Responsibilities: * Manage a caseload of Service Users within the Initial Accommodation estate. * Provide guidance and signposting to essential services, including doctors, shops, and support agencies. * Conduct regular visits, report incidents, absconders, and any Service User concerns. * Ensure timely Move on of Service Users before the final payment date. * Arrange initial...

Resident Liaison Officer This is an excellent opportunity for an experienced Resident Liaison Officer with a strong background in frontline resident engagement within housing, regeneration, or public sector environments. The role plays a vital part in supporting residents through building and capital works projects, ensuring clear communication, effective consultation, and positive resident outcomes. Key Responsibilities * Act as the first point of contact for residents affected by building and capital works projects, providing clear, timely, and empathetic communication. * Plan, organise, and deliver resident consultation activities prior to works commencing, including statutory consultations with leaseholders. * Invite and support residents to attend meetings with the project team and contractors, ensuring concerns are captured and addressed. * Identify vulnerable residents, liaise with contractors and internal teams, and provide additional support throughout the...