Apr 18, 2026
Your new company
Join a forward thinking organisation committed to delivering an exceptional customer experience. You'll be part of a dedicated Complaints Centre of Excellence, where the focus is on resolving customer concerns fairly, promptly, and professionally. This is an opportunity to work within a supportive team that values integrity, continuous improvement, and genuine customer care.
Your new role
As a Complaints Officer, you will play a vital role in managing the end‑to‑end complaints journey. You'll act as the first point of contact for customers, acknowledging new complaints and guiding them through the process with clarity and empathy.You will investigate each case on its individual merits, gathering information, evaluating evidence, and reaching fair, well‑reasoned outcomes. Clear communication is key, as you'll be responsible for writing high‑quality correspondence and explaining decisions to customers and stakeholders.
This is a highly collaborative position,...
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CV-Library
Eastleigh, Hampshire
Contractor