48 complaints investigator jobs found

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...

Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: £24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: * Handle service charge enquiries from residents and internal staff. * Work with managers to resolve escalated customer complaints. * Collaborate with analysts to ensure accuracy of service charge estimates and actuals. * Investigate and adjust service charges in ERP systems as needed. * Contribute to service charge-related projects. * Liaise with stakeholders to ensure service charge accuracy. * Respond to emails and acknowledge resident enquiries in a timely manner. * Attend face-to-face...

Housing Officer – Supported Living Leeds l £16.87 per hour | 37.5 hours | Mon–Fri | Temp | Hybrid Working Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for a permanent position. Vacancy Brief * Role: Housing Officer * Contract: Interim until August 2026 * Hours: Full time – 37.5 hours per week * Hybrid working options available. * Working Pattern: Monday–Friday, 9am–5pm * Location: Leeds LS1 * Pay Rate: £16.87 PAYE * Compliance: Standard DBS required * Travel: Full UK driving license & access to a vehicle required * Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities * Manage a patch of supported living properties, ensuring they...

Hospital Plumber Location: Abergavenny, Wales Job Type: Temporary Duration of booking: Expected to last 6-9 months with possible extension Proposed start date: ASAP Pay Rates: Up to £23 per hour Umbrella or £20 per hour PAYE inclusive of holiday pay Hours / Working Days: 36.5 hours per week (average across the month) 2-5 shifts a week across Monday to Sunday: * AM: 0800 – 20:30 * PM:12:30-20:30 * Nights: 20:00 – 08:30 Sector: Healthcare Based: Office / Hospital Main duties of the job * Comprehensive plumbing maintenance and repair expertise, including installation, reactive repairs, and planned preventative maintenance of water systems, pipework, sanitary fixtures, and associated equipment * Experience with complex mechanical services, such as hot and cold water systems, heating systems, pumps, compressors, and calorifiers, ensuring compliance with safety and water quality standards * Ability to interpret engineering drawings and specifications, and carry...

ASB & Enforcement Officer 📍 Weston-super-Mare / Bristol, Somerset & Devon (Hybrid Working Available) 💷 £20.75 per hour 🕒 37 Hours per Week | Monday–Friday 📄 Temporary Contract – 3 Months Make a Difference in Local Communities We are recruiting for an experienced ASB & Enforcement Officer to join a leading Housing Association's Neighbourhoods team. This is an excellent opportunity for a housing professional with experience managing anti-social behaviour cases, enforcing tenancy conditions, and working collaboratively with partner agencies to create safer, stronger communities. The Role As an ASB & Enforcement Officer, you will manage a varied caseload of anti-social behaviour, nuisance, hate crime, and tenancy enforcement cases. Acting as the first point of contact for residents, you will investigate complaints, gather evidence, and work with customers and external agencies to achieve positive outcomes. Key Responsibilities Manage ASB, nuisance,...

Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for aHousing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections,...

4Recruitment Services are seeking  a Service Charge Officer  to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to  attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: Handle service charge enquiries from residents and internal staff Work with your managers to answer escalated customer complaints Work closely with the analysts prior to service charge estimates and actuals are sent to ensure...

Adecco are pleased to be recruiting for a PIP 1 Investigator to work within the Thames Valley Police Force Are you passionate about making a difference in public safety? Do you have the skills and determination to tackle serious and complex crime investigations? If so, we have an exciting opportunity for you! Position: PIP 1 Investigator (Serious and Complex Crime) Contract Type: Temporary Hourly Rate: £20.91 per hour Working Pattern: Full Time, Monday to Friday 37 hours per week Location: Aylesbury, Buckinghamshire As a vital member of our operational support team, you will play an essential role in managing and progressing criminal investigations. Your expertise will contribute significantly to delivering justice and ensuring the safety of our community. Key Responsibilities: Investigate: Plan, coordinate, and undertake investigations using the latest techniques and technologies to bring offenders to justice. Interview: Conduct interviews with suspects and witnesses to...

Contracts Manager (Client Side)Social Housing Sector Bodmin or Truro, Cornwall Temporary Contract with Opportunity for Permanent Employment Competitive Hourly Rate Weekly Pay About UsBuild Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment — from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading housing provider seeking an experienced Contracts Manager to oversee the delivery of repairs, maintenance, voids and planned works contracts across its housing portfolio in Cornwall. The RoleAs a Client-Side Contracts Manager, you will be responsible for managing contractor and subcontractor performance, ensuring works are delivered safely, efficiently and in line with agreed...

Complaints & Data Protection Case Coordinator 📁 We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance Team on a temporary basis (initially 6 months, with strong potential to extend). This is a fantastic opportunity for someone who enjoys varied, meaningful casework where you can genuinely make an impact ✨. You will be responsible for managing Complaints and Subject Access Requests (SARs) from start to finish, ensuring each case is handled accurately, professionally, and in line with strict legal and regulatory requirements. You'll take ownership of your own caseload, working closely with internal teams and external stakeholders to ensure responses are completed within statutory deadlines. This is a busy, structured and rewarding role where no two cases are the same. Key Details Job Title: Complaints & Data Protection Case Coordinator Contract: Temporary (6 months initially,...

Payments Clerk Location: Bristol (Hybrid Working Available) Job Type: 11 Month Fixed-Term Contract Salary: £27,000 - £31,000 The Opportunity We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions. Key Responsibilities Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs). Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly. Follow established payment procedures and maintain compliance with regulatory requirements and internal controls. Manage daily workloads effectively,...

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and...

Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: £22.00 - £28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing...

Housing Customer Service Advisor Location: North London Salary: £19.00 - £22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key...

Job Title: Customer Relations Officer (Social Care) Location: Local authority based in Hounslow Hourly rate: £21.41 PAYE/ £28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose As a Customer Relations Officer, you will play a critical role in managing and coordinating statutory complaints, with a strong focus on Social Care complaints (Adult and/or Children's Services). You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents. This role is central to ensuring the Council meets its statutory obligations, learns from complaints, and continuously improves services. Key Responsibilities Social Care Statutory Complaints (Core Focus) Lead the...

Housing Complaints Officer (Hybrid - West London) Rate: £30 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Join Our Team as a Customer Resolution Specialist – 2-Week Contract Opportunity in Accrington! Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client’s team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector. About the Customer Resolution Specialist Role As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and...

An exciting opportunity has arisen for an experienced Public Rights of Way Officer to come and join a busy client in the Cheshire area. The main duties of the experienced Public Rights of Way Officer are: Manage and process Public Rights of Way applications, including diversions, extinguishments, creations, and reclassifications. Support the maintenance and review of the Definitive Map and associated legal records. Investigate and respond to enquiries, complaints, and requests relating to Public Rights of Way matters. Provide professional advice on legal and procedural matters relating to Rights of Way and public access. Carry out enforcement activities to address obstructions, misuse, or unlawful activity affecting Rights of Way networks. Prepare legal documentation, reports, and case papers to support enforcement action, litigation, or prosecution proceedings. Liaise with internal departments, external organisations, landowners, developers, statutory undertakers, and members...

Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities * Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes * Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards * Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues * Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions * Monitor properties to ensure compliance and that hazards are reduced to acceptable levels * Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with...

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 17.5 hours per week, Wednesday - Friday 2 full days (7 hours each) 1 half day (3.5 hours) Flexibility on which day is the half day and working hours for that dayPay Rate: £13.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist...