May 01, 2026
Client
Local Authority in Newham
Job Title
Leasehold Engagement Officer
Pay Rate
£44,127 per anum
Hours
36 Hours a week(Mon-Fri)9AM-5PM
Duration
18 Month Fixed Term Contract
Location
HYBRID WORKING-2-3 Days in Dockside office,newham
Description
1. Purpose of the Role
To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol.
The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines.
Key Responsibilities
Leaseholder Contact and Engagement
Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and...
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Newham, London
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