453 customer service officer jobs found

Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am – 4 pm, 9 am – 5 pm, or 10 am – 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience Advanced...

Housing Benefits Customer Service Officer – Brent Permanent £31,000.00 – 39,000.00 depending on experience Full time The Role As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems. Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including: Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes. Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support. Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time. What We Are Looking For Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call....

I am recruiting for a niche position that you may be very interested in. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position * Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the centre on Tuesday/ Wednesday - the rest working from home) * £22 per hour - Monday - Friday 9am - 5pm * This will be a 3 - 6 month contract * Will not need a DBS for this role - So quick interview and start You will be listening to transcripts via 999 calls and signposting for the social care team to follow up on. You will be reporting into the Customer engagement manager in the Adult Social Care service. If this is a role for you then please URGENTLY send your CV to me, and confirmation of when you could interview (Teams Interview) and start. If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working,...

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases...

Site Manager - Planned Retrofit Works Full time, temporary (till end of May 2026) £25 - £30 per hour (40 hour week) Peterborough based with travel We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site...

Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities * Manage the letting of properties to minimise rental income loss. * Oversee the end of tenancy process and retain well-maintained tenancies where possible. * Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. * Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. * Work with local authorities to ensure properties are offered to those most in need. * Manage shortlisting and arrange viewings efficiently. * Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. * Provide...

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers...

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers...

Admin Officer - Bromley Magistrates Contract: September 2026 Salary: £15.59 per hour Location: Bromley, London 5 day's work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Bromley) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenancy Services Officer Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties. This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service. Key Responsibilities * Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues * Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews * Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate * Prepare legal documentation and attend court when required * Work proactively to support vulnerable tenants and prevent tenancy breakdown * Liaise with internal teams and external agencies to deliver...

Our client based in Gateshead are looking for a Neighbourhood Housing Officer on a contract basis. Person Specification: * Working as a Neighbourhood Housing Officer within neighbourhoods across the borough of Gateshead proactively managing tenancies, providing early intervention and support to prevent tenancies from failing. * Carry out visits to ensure tenancies are sustained and properties remain in good condition. * Investigate and manage reports of nuisance and anti-social behaviour (ASB) to prevent escalation, taking appropriate action and working with partners for resolution. * Undertake reviews of fixed-term and introductory tenancies. * Deliver a responsive estate management service to maintain a clean, safe, and sustainable environment, reporting and addressing environmental issues daily. * Conduct scheduled inspections to complement daily identification of issues on estates and communal areas. * Demonstrate conduct and behaviour aligned with core...

Job Title: Revenues Officer (Council Tax) Location: Local authority based in Croydon - Hybrid Working Hourly rate: £20.38 PAYE / £27.03 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start The team handles over 240,000 customer contacts each year across phone, email, and written correspondence, so they're looking for someone who thrives in a fast‑paced environment and has strong Council Tax knowledge. Here's what the role involves: Managing accurate Council Tax accounts - applying reductions, updating payer details, arranging refunds, and tracing gone‑aways Negotiating post‑summons payment arrangements to maximise revenue Providing multi‑channel customer service (phone, online, written) Supporting court hearings, including agreeing arrangements and requesting adjournments Implementing recovery actions and advising on Council Tax collection Preparing and reviewing cases for enforcement...

TMA Permitting Officer - Hackney Council Location: London Borough of Hackney Assignment type: Temporary Pay: £21.85 per hour PAYE / £29.44 per hour Umbrella Hours: Full time Reports to: Senior Permitting Officer About the Role Hackney Council is seeking a detail‑driven TMA Permitting Officer to join the Public Realm Division. You'll play a key role in ensuring compliance with the London Permit Scheme (LoPS), supporting the smooth coordination of road and street works, and helping minimise disruption to the borough's highway network. Working closely with the Senior Permitting Officer, Streetworks Inspectors and statutory undertakers, you will validate and process permit applications, address non‑compliance through EToN, and contribute to ongoing service improvement projects across the division. Key Responsibilities Permit Compliance & Monitoring Validate and process permit applications in line with LoPS and the Code of Practice for Permits. Identify irregularities and...

Temporary Customer Liaison Officer Location: Crewe Contract: Temporary (initial 8-12 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 8-12 week temporary basis, with the possibility of extension or permanent employment for the right candidate. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly...

An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you’ll take the lead on tackling anti-social behaviour, protecting residents’ wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention. You’ll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods.   Responsibilities of an ASB Officer: Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation. Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity. Lead on complex and high-risk ASB cases, including safeguarding,...

We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems.Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and...

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing...

Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all...