9 debt recovery officer jobs found

Debt Recovery Team Leader Rate of pay: £25.57 PAYE / £33.67 Umbrella per hour 2x positions available Job Type: Temporary (until 18/09/2026, with possible extension) Location: Wembley (Hybrid/Office-based as required)An opportunity for an experienced Debt Recovery Team Leader to manage and drive the collection of complex debt portfolios including Housing Benefit Overpayments, Adult Social Care, Sundry Debt and other local government debt streams. You will lead a high-performing team, ensuring recovery activity is compliant, efficient and aligned to strategic objectives while safeguarding financial outcomes. Day-to-Day Responsibilities Manage the recovery of one or more debt portfolios, ensuring timely, consistent and effective collection activity Lead, motivate and develop a team of up to 15 Debt Recovery Officers, driving performance through coaching, mentoring and supervision Set, monitor and review individual and team recovery targets, addressing underperformance where...

Purpose of Role To deliver a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF), supporting residents experiencing or at risk of financial hardship. The postholder will be responsible for administering Crisis Support Payments and Housing Payments, while proactively engaging residents to maximise income, reduce outgoings, and improve long-term financial resilience. The role will also contribute to wider service delivery, including Housing Benefit and Council Tax Support processing and, where required, debt recovery activities. Key Responsibilities 1. Crisis Resilience Fund Delivery Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy and guidance. Make timely decisions, prioritising urgent and vulnerable cases. Ensure all awards are correctly assessed, verified, and recorded. Identify and escalate safeguarding concerns or vulnerability where appropriate. 2. Income Maximisation...

Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London. In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income. Duties: Manage the accurate billing, collection and recovery of council income and debts. Resolve customer enquiries across multiple channels with a high standard of customer care. Negotiate and monitor repayment arrangements in line with legislation and council policy. Maintain accurate records and work with internal and external partners to maximise recovery.Qualifications and Experience: The successful candidate will have the following skills / experience: Experience delivering customer-focused advice, transactions and complaint handling. Experience working in billing, revenues, benefits or debt recovery environments. Experience managing accurate records and handling confidential data. Experience using IT systems, including...

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and...

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive...

Job Advertisement: Support Worker Location: Milton Keynes Position: Support Worker (Days and Nights) We are seeking compassionate and reliable Support Workers to join our team at our site that offers medium, low secure and acute services providing specialist treatment programmes for patients who have been detained under the Mental Health Act 1983 (amended 2007) and have a history of offending behaviour. We also offer a rehabilitation intensive Dialectical Behaviour Therapy (DBT) service for women with a diagnosis of Emotionally Unstable Personality Disorder (EUPD). Details: Pay Rate: £12.71 - £13.00 per hour (depending on experience and shift type) Shifts: Flexible day and night shifts available Requirements: Prior experience in a mental health or healthcare setting  Ability to work effectively within a team Strong interpersonal and communication skills Empathy and dedication to patient care and recovery PMVA Certificate required - you CANNOT support here without this...

Job Advertisement: Registered Mental Nurse Location: Stoke-On-Trent  Position: Registered Mental Nurse (Days and Nights) We are seeking compassionate and reliable Mental Health Nurses to join our site that offer medium, low secure and acute services providing specialist treatment programmes for patients who have been detained under the Mental Health Act 1983 (amended 2007) and have a history of offending behaviour. We also offer a rehabilitation intensive Dialectical Behaviour Therapy (DBT) service for women with a diagnosis of Emotionally Unstable Personality Disorder (EUPD). Pay Rate: £24.00 - £26.45 per hour (depending on experience and shift type) Shifts: Flexible day and night shifts available Requirements: Prior experience in a mental health or healthcare setting  Ability to work effectively within a team Strong interpersonal and communication skills Empathy and dedication to patient care and recovery PMVA Certificate required Indate and Clean DBS Valid and Clean NMC...

Self Employed Enforcement Agent Location: Devon (1-2 days per week) The Role As a Certificated Enforcement Agent, you will be responsible for attending residential and commercial addresses to enforce court orders and recover outstanding debts on behalf of local authority clients. Your duties will include: * Visiting addresses within your allocated area to execute warrants and court orders * Assessing debtors’ financial circumstances and gathering relevant income information * Assisting debtors with completing financial documentation where required * Securing payment in full or negotiating realistic repayment arrangements * Conducting professional and discreet enquiries when debtors have vacated properties * Identifying vulnerable individuals and referring them to appropriate support services * Liaising with internal teams regarding active cases and case updates * Managing and recording payments, receipts, and related documentation accurately *...

We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team within a local authority environment. You will play a key role in the administration, billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy, compliance with legislation, and maximising income collection for the Council. 📌 Key Responsibilities * Administer the billing, collection and recovery of Business Rates * Maintain and update Business Rates records to ensure accurate billing and collection * Open, close and amend Business Rates accounts * Process payments and set up Direct Debits * Apply reliefs, exemptions and discounts in line with legislation * Review, check and authorise refunds and adjustments * Maintain and update rating lists and property records * Trace absconded debtors and take appropriate recovery action * Determine and implement the most appropriate recovery action for outstanding debts * Deliver a high...