77 housing complaints officer jobs found

Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE £25.11 per hour OR Umbrella £31.97 per hourWe are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate...

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenant Liaison Officer – Halifax / Bradford 📍 Location: Halifax / Bradford ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage 📄 Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.   As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents...

Tenancy Services Officer Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties. This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service. Key Responsibilities * Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues * Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews * Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate * Prepare legal documentation and attend court when required * Work proactively to support vulnerable tenants and prevent tenancy breakdown * Liaise with internal teams and external agencies to deliver...

The Resident Liaison Officer (RLO) is a comprehensive and multifaceted role, central to the smooth operation and successful delivery of projects within a residential setting. The primary responsibilities of an RLO revolve around serving as the critical link between the project management team, contractors, and the residents affected by construction or renovation works. TASKS Building Relationships - An RLO must establish and maintain strong relationships with residents through various communication methods, including in-person meetings, phone calls, and digital correspondence. Similarly, building solid relationships with internal stakeholders (e.g., Project Manager, Contractor Manager, Site Managers, Quantity Surveyor, and tradespeople) and external stakeholders (e.g., client project teams and property management companies) is crucial. Coordination and Communication - The role involves booking residents for investigations or works, updating reports and trackers for the site...

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing...

Private Sector Housing Officer - South London £45-£55 per hour | Hybrid Working We're working with a well-regarded South London local authority seeking an experienced private sector housing professional to join their established and supportive team. This is a fantastic opportunity to step into a busy but well-managed service where your expertise will be valued from day one. The Role You will manage a varied private sector housing caseload, including: Carrying out HHSRS inspections and assessing housing conditions Processing and enforcing HMO licences Drafting and serving statutory notices and issuing financial penalties Investigating complaints and advising landlords and tenants Preparing case files for court or tribunal proceedings About You To succeed in this role, you'll need: Strong knowledge of the Housing Act 2004 and HHSRS Experience enforcing legislation within private sector housing Confident communication skills and the ability to manage challenging cases...

Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support...

We're recruiting an experienced Housing Options Officer to join a busy Housing Service delivering homelessness prevention, statutory homelessness functions and supporting affordable housing outcomes. This is a varied frontline role combining Housing Options and Part VII homelessness work with involvement in securing affordable housing delivery through Section 106 agreements. The successful candidate will manage a complex caseload, prevent homelessness wherever possible and contribute to maximising affordable housing outcomes through an understanding of viability assessments and close working with Legal and Planning colleagues. Office presence is required at least once per week, and the role includes participation in a phone duty rota. The Role ·Deliver a comprehensive Housing Options and Homelessness Prevention service in line with statutory duties. ·Provide face-to-face, telephone and online housing advice to customers experiencing housing difficulties. ·Conduct housing...

Housing Resolutions Officer Rate of pay: £21.41 per hour PAYE Location: Wembley Job Type: Full-time temp rolling contract We are seeking a dedicated Housing Resolutions Officer. This role involves providing housing options advice to households in temporary accommodation and promoting effective move-on to settled housing options such as private rented, intermediate, and social housing. The successful candidate will also handle suitability of accommodation reviews, fear of violence investigations, and related enforcement activities. Day-to-day of the role: Visit households in temporary accommodation to provide advice and guidance on housing options, managing expectations based on individual needs and housing register priorities. Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households in making informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and care...

Job Title: Review Officer - Housing & Homelessness (Statutory Reviews Specialist) Location: Hybrid - 1 Day per Week in Office (UK Local Authority) Rate: £32-£34 per hour Umbrella Contract: Temporary (Initial 6 Months, Likely Extension) Start: ASAP Role Overview We are recruiting for a specialist Housing Review Officer to carry out statutory housing and homelessness reviews under Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). This is NOT a complaints, ombudsman, or customer service role. We are looking for candidates with direct statutory housing review, homelessness decision-making, or allocations review experience, or closely related transferable housing legal backgrounds. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review decisions under Part 6 (Allocations) and Part 7 (Homelessness Duties). Assess prevention, relief, and main housing duty decisions. Review housing...

4Recruitment Services are seeking  a Housing Options Officer to work for our client in Maidenhead. Purpose of the role: To see customers in relation to Housing issues and understand their needs, provide advice and seek solutions.  To deliver an effective and efficient Housing Options, Homelessness Prevention and statutory Homelessness service in order to meet the Borough’s responsibility to deliver its statutory functions. DUTIES AND RESPONSIBILITIES INCLUDE: To deliver first class customer service which provides the customer with a suitable solution regarding their housing issues and satisfaction is high. To provide advice face to face, by phone and online regarding housing options and prevention enquiries to customers in buildings used by the Royal Borough to deliver customer services. To conduct outreach visits at customers home, prison, hostel, hospital or other locations in-line with documented procedures including arranging and attending surgeries where set out by the...

We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role ·Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. ·Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. ·Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas,...

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) £35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between £70m-£100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team...

Company Overview Our client is a forward-thinking local authority based in the East Midlands, committed to improving housing standards, protecting vulnerable residents, and supporting safe and sustainable communities. Due to increased service demand, the council is seeking an experienced Private Sector Housing Officer to join the team on an interim basis. Role Overview We are recruiting a Private Sector Housing Officer for an initial 6-month contract, starting ASAP. The successful candidate will be responsible for delivering a range of statutory private sector housing functions, ensuring compliance with housing legislation and contributing to improved housing conditions across the borough. This is a full-time role, offering competitive rates between £40–£45 per hour, with hybrid working available subject to service requirements. Key Responsibilities * Carry out inspections of private sector residential properties under the Housing Health and Safety Rating System...

Description Our local government clients in Islington, Greater London, are seeking a Project Liaison Officer to deliver professional, high-quality communications with both internal and external stakeholders. The post holder will be required to take ownership of all non-technical communications related to the section's work. This will include preparation of newsletters, resident communications, resident updates on major works, assisting with legal processes to obtain access, and responding to complaints raised by service users. will also be required to review communications undertaken by internal and external providers before issue. Responsibilities To take ownership of all non-technical communication requirements associated with projects undertaken by the M&E team. To coordinate and provide detailed responses to formal complaints concerning projects or works undertaken by the team. To coordinate and respond to communications received from elected members, Directors and...

Location: Oldham Salary: £30,370 Reporting to the Housing Management PFI Manager, to support the Neighbourhood Co-ordinator to deliver a range of housing related high quality services to our customers and support the development of strong, sustainable communities. You will initially provide support to the team across all the key aspects of housing management including; management of rent arrears, allocation of homes and ensuring the blocks, schemes, streets and neighbourhoods are well maintained. What you’ll be doing To ensure the re-let time is minimised on all voids and to lead on all aspects of the void management process including tenancy termination visits, interview and shortlisting of potential customers. To ensure that appropriate referencing and verification is undertaken on all allocations and liaising closely with contractors to ensure void works meet our re-let standard. To lead on organising and carrying out annual tenancy visits and ensure any actions or...

Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process...

Resident Liaison Officer 📍 Location: Halifax / Bradford   ⏰ Hours: Monday to Friday, 8:00am – 4:30pm 💰 Pay: £14.00 per hour / Car Allowance: £10.00 per day / Business Mileage: 25p per mile 📄 Contract: Temporary ongoing – with the potential to go permanent We are seeking a dedicated and professional Resident Liaison Officer (RLO) to act as the key point of contact between residents and site teams during improvement works. This is a customer-focused role requiring excellent communication skills, empathy, organisation, and the ability to manage sensitive situations effectively. The successful candidate will ensure residents are fully informed, supported, and confident throughout the works programme. Key Responsibilities: Contact residents prior to works commencing to arrange access and ensure they are fully aware of: The scope of works Timescales Details of the workforce carrying out the works Maintain a high standard of customer care for residents whose homes or external...