5 service desk analyst jobs found

Service Desk Analyst - DV Cleared + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat...

Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist? The Technical Officer will be working with Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills that is supported with technical knowledge, you will be a key part of the delivery of our Digital, Data and Technology services. * The work will be a variety of support tasks, hardware commissioning and decommissioning and general IT Support * Knowledge of Microsoft technologies required and ITIL would be advantageous

Data Analyst Location: Canterbury/Hybrid Salary: £16.41ph to £19.49ph Contract: Temp to Perm Hours: 9am to 5pm, Monday to Friday We are seeking an experienced and driven Data Analyst to join our clients Business Intelligence team. This role will play a key part in analysing operational and clinical data, supporting stakeholders with high‑quality insights, and developing reporting solutions that enhance organisational performance. You will work closely with internal teams to deliver accurate, timely and meaningful data, contributing to improved decision-making across the business. In return you will be joining a thriving business who really encourages work/life balance and offers flexible hybrid working. ✨ Key Responsibilities Perform deep data analysis on operational and clinical systems using Power BI and Power Query Triage and monitor the data service desk, managing ad hoc data requests alongside BAU reporting Support the gathering of data requirements for the implementation...

Job Tittle: L2 Application Support (Production Support) Contract Type: Temporary Contract Length: 6 Months (Possibility for Extension) Location: London HEX - 3 days a week Daily Rate: £490/Day (Inside IR35) Are you ready to dive into a dynamic environment where your skills in application support can truly shine? Our client is on the lookout for an enthusiastic L2 Application Support professional to join their vibrant team. If you thrive on problem-solving and are passionate about delivering top-notch system support, this role is for you! Purpose of the Job: As an L2 Application Support Specialist, you'll play a pivotal role in ensuring seamless operations in production environments. You will engage with development teams and various support functions, acting as the bridge between technical issues and business needs. Your expertise will help in troubleshooting, resolving issues, and enhancing system performance. Technical Skills: Solid knowledge of SQL and PL/SQL (Oracle...

Primary Role Provide onsite support to the Datacentres in Dublin on a call out rota covering 24/7 Monitor and Respond to ALL trouble tickets and work orders generated by the Ticket System within specified SLA times. P0 - 10 hours, P1 - 44 hours, P2 - 96 hours. * * For P1 and P2 ticket priority, Time to Work Completion is measured using * (1) Calendar Days if the ticket type is Repair, * (2) Business Days if the ticket type is Maintenance. Respond to call out within 15 mins of initial call and arrive on site within time agreed. Carry out 1st line maintenance of network elements as required / instructed. Assist with network integration and configuration activities as required. Carry out and / or assist with all installations of network equipment as necessary. Liaise with 3rd party vendors / operators. Ensure relevant issues are communicated to the point of contact as necessary. Follow Site Access and/or Permit to Work requests according to...