Mar 01, 2026
Freelance Customer Experience Coordinator
Location: Ashington
Contract: Freelance
Rate: Competitive, depending on experience
The Role
You’ll be the first point of contact for tenants, clients, and site teams — ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work.
Key responsibilities:
Managing incoming tenant enquiries and complaints with empathy and efficiency
Liaising between residents, site teams, and management to ensure smooth communication
Monitoring customer feedback and identifying opportunities for service improvement
Supporting project teams with updates, scheduling, and reporting
Maintaining accurate records in line with company and client requirements
About You
We’re looking for someone who:
Has previous experience in customer service, housing, or construction (social housing experience a bonus)
Is a...
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Ashington, UK
Contractor