27 customer service jobs found in Birmingham

Your new company Birmingham City Council is currently recruiting for temporary positions within their contact centre. These roles will provide valuable support across three different service areas, offering candidates the opportunity to gain experience in a dynamic environment.The successful applicants will begin their employment on 5th January 2026, ensuring they are ready to contribute to the council's services from the start of the new year.Interviews for these positions will take place in-office on 8th and 9th December 2025, giving shortlisted candidates the chance to meet with the recruitment team and learn more about the roles available. Your new role Birmingham City Council is seeking enthusiastic and dedicated Temporary Customer Service Officers to support three key departments. As the first point of contact for their residents, you will play a vital role in delivering excellent customer service and ensuring queries are handled efficiently and professionally.This is a...

Job Title: Service Centre Consultant Location: Birmingham City Centre (B3) Contract Type: Temporary - 12 months Start Date: 21st January 2026 Pay Rate: £14.02 per hour Working Pattern: Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working: Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities Deliver first-class customer...

Billing Query Specialist - 6-12 Month Project Role Location: Birmingham Start: ASAP Are you an experienced Credit Controller or Billing Specialist looking for an exciting project role within a market-leading organisation? Our client is a dynamic, technology-driven business delivering essential services to large-scale residential and commercial customers across the UK. They are seeking a confident, proactive Credit Controller / Billing Queries Specialist to support a key project within their finance function. The Role You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands-on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships. Key Responsibilities: Managing the end-to-end credit control process, ensuring timely collection of outstanding balances Investigating and resolving billing...

Job Opportunity: Class 2 Drivers - Birmingham ?16.25 per hour | Monday to Friday | Ongoing Work Are you an experienced Class 2 Driver looking for consistent, local work in the Birmingham area? We want to hear from you! Role Details: * Position: HGV Class 2 Driver (Category C) * Location: Birmingham * Hours: Monday to Friday (No weekends!) * Pay Rate: £16.00 per hour * Type of Work: Multi-drop deliveries (local area) Key Responsibilities: * Carry out multi-drop deliveries across the local area * Use a pump truck to assist with deliveries * Ensure all loads are safely secured before transport * Complete thorough vehicle checks pre and post shift * Maintain a professional attitude and deliver excellent customer service Requirements: * Valid UK Class 2 (Cat C) licence * CPC and Digital Tachograph Card * Minimum 2 years Class 2 driving experience * Good knowledge of local Birmingham routes * Physically fit - pump truck operation involved Why Join Us?...

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Graduate Placement – Supply Chain Solutions  Salary: 30k, plus benefits  Site: Hams Hall, with travel to other sites. Duration: 18-month Placement Envision a career fueled by passion, where innovation and curiosity drive your achievements and growth knows no bounds. Picture an environment that...

Are you an experienced Attendance Officer looking for a new opportunity in Birmingham? Winner Education are working closely with a school in Central Birmingham in assisting them with the recruitment of a School Attendance Officer. The role is full time, 8:30-3:30pm per day. You will be required to start immediately on a long-term placement with the potential to become permanent for the right candidate. Duties and Responsibilities: Day to day attendance monitoring Updating student records Previous experience using SIMS software system Supporting students and families regarding attendance issues Liaising student parents/guardians to verify student absences Monitoring and enforcing school attendance policies Maintain accurate pupil attendance records Provide administrative support as and when required Conducting home visits Produce pupil attendance reports Provide cover on main school reception as and when required Present data to senior leaders Attend management meetings when...

Experienced damp and mould painter/operative required to work with a leading Birmingham based housing association. I am looking for a skilled and dedicated damp and mould painter/operative to work with a Birmingham based Housing Association. You will be responsible for undertaking damp and mould treatment in social housing properties. This is an excellent opportunity to showcase your expertise and contribute to our commitment to providing high-quality repairs and maintenance services. Responsibilities: To apply a mould wash treatment to walls, fungicides as well as carrying out painting over damp and mould repairs. You will also be given a van for work purposes. Ensure all work is completed to the highest standards and in compliance with relevant regulations and health and safety guidelines. Communicate effectively with tenants and colleagues to understand repair requirements and provide exceptional customer service. Start date: ASAP Location: Birmingham, Solihull,...

Our Client is looking to recruit an experienced Administrator to join their Operations team. You will be based in superb modern offices very close to Five Ways, this is a lovely opportunity to join a forward thinking, exciting organisation. Your role will be to effectively support the Clinic Coordinators who work with consultants, nurses and hospitals to arrange service delivery. The role * Communicate with clinical staff by email. * Update and send weekly schedules, emails, and staffing lists to Trusts and Health Groups. * Maintain and update Excel schedules and use the online scheduling system. * Provide general administrative support as and when required. Skills and Experience * Professional customer service approach * Excellent communication skills and a great telephone manner * Methodical and systematic * Able to communicate at all levels * Attention to detail * Organised and efficient with excellent planning and prioritising skills. * Strong...

Part-time Receptionist/Administrator - temporary (19.5 hours p/w) | Sutton Coldfield | Hours: Tuesday and Wednesday – 07:45- 18:30 | £12.21 per hour Penns Personnel are looking to recruit an experienced part-time Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below. As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care. Duties include: * Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and...

Service Desk Administrator * 12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business. * ·You will be based locally to Oldbury, driving licence advantageous but not essential. * Salary £24-26k depending upon experience * Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid. * Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place! Benefits: * Holidays: 20 days annual leave + bank holidays + extra days at Christmas * Pension scheme * On site parking * Cycle to work scheme offered after 2 years of service * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Roles and Responsibilities...

Your new company We are seeking a Licencing Assistant to join a busy local authority team in Solihull. This role will predominantly focus on taxi licencing, supporting the smooth running of appointments and ensuring that all applications are processed efficiently. Your new role The position is based in a customer service centre, where you will handle a high volume of appointments, each lasting around 30 minutes. The work is fairly repetitive but requires consistency, accuracy, and a professional approach at all times. You will be the first point of contact for customers, meeting and greeting them, answering queries both in person and via email, and guiding them through the licencing process. Key responsibilities include processing applications within the licencing department, inputting data accurately, and checking documents to ensure compliance. What you'll need to succeed We are looking for someone with excellent attention to detail and a commitment to delivering...

Client Confirmation Assistant Pay: £12.21/hour Job Location: Solihull Job type: Temporary Contract, 2-3 months (with potential extension) UK Staffing Group are currently working with a leading provider of sales training events and online courses. They are looking for someone to join them on a temporary basis, to support their sales team by confirming client’s attendance to their events and courses. Job Responsibilities: · Speaking with existing clients to confirm their attendance · Verifying details such as date, time, location etc. · Providing courteous and professional customer service · Maintain and updating accurate customer records · Supporting scheduling and administrative processes as needed Job Requirements: · Prior experience in telephone-based customer service · Great verbal communication and active listening skills · A strong work-ethic and the ability to manage a high-volume of tasks · Proficient with basic computer systems and data entry · Reliable,...

Class 2 ADR Driver - £18.00 per hour - Temporary Work - Coleshill Start Date: 01/12/2025 Start Time: 07:00 AM Location: Coleshill Sector: Logistics, Distribution & Supply Chain Pure Staff Birmingham are recruiting a reliable, safety-focused Class 2 ADR (Category C) Driver to support one of our valued clients based in the Coleshill area. If you're looking for temporary work with excellent pay, this is a great opportunity to join a well-established and supportive team. Role Overview Nationwide deliveries and collections of ADR goods Typically 4-8 drops per shift 2-3 nights out Responsible for the safe and timely delivery of fuel products Provide first-class customer service at the point of delivery Transporting pressurised ink and oil covered by ADR regulations Ensuring all goods are transported in line with ADR standards and company compliance Maintaining accurate delivery paperwork and safety documentationRequirements Valid UK Category C licence (Class 2) Valid ADR...

HGV Class 1 Drivers wanted! * Monday to Friday * START TIMES BETWEEN 6AM TO 8AM * 10 TO 12 HOUR SHIFTS * ASAP START DATES As a HGV Class 1 Driver you will be responsible for ensuring that deliveries are made in a timely and efficient manner whilst maintaining a good customer service attitude and approach. You will adhere to departure times and abide by all traffic and tacho legislation. You will be averaging around 2/3 drops each shift on a curtain sider vehicle. The successful candidate will have a good understanding of multi-drop deliveries and a good knowledge of the surrounding geographical area. In addition, there must be a good understanding of health and safety, attention to detail and the ability to work and communicate as part of a team. FOR MORE INFORMATION PLEASE APPLY BELOW

Your new company You'll be joining a leading housing provider committed to delivering exceptional estate management services across a diverse property portfolio. The organisation prides itself on creating safe, sustainable communities and ensuring compliance with the highest standards of building and fire safety. Your new role As an Estates Team Leader, you will lead and motivate a team of Estates Officers, Caretakers, and Concierge staff to deliver proactive estate management services. Your responsibilities will include overseeing day-to-day operations, ensuring compliance with health and safety standards, managing void properties and tenancy terminations, and driving service improvements. You'll also play a key role in performance management, while working collaboratively with internal teams and external partners to enhance customer satisfaction and community safety. What you'll need to succeed Proven experience in team leadership and performance management. Strong...

Our well established client is currently looking to recruit a HGV I driver, to join their team, on an ongoing, temporary basis, Starting on 5th January 2026 £18.66ph for the first 8 hours, rising to £20.78ph after 8 hours Job role: * Provision of first class safe, efficient and customer focused delivery and collection services within the Network * Comply with issued start times in line with contractual requirements * Conduct collections and deliveries in accordance with the plan and/or instructions from the transport office * Conduct collections and deliveries within the timeframes outlined * Ensure all delivery documentation and electronic POD’s are completed accurately and in real time during a working shift * Operate all provided IT hardware and systems in line with training and operational requirements * To engage with the font line transport teams on daily brief and de-brief * To participate in regular 1-2-1’s with their nominated Transport FLM’s * Ensure a...

Duties & Responsibilities: Scheduling: * Order Scheduling Management * Manage and validate shipments in conjunction with the transport manager * Carry out daily and weekly reporting (statistics, dashboard management, etc.) * Detects malfunctions, proposes and implements the necessary action plans * Sales and Sales Coordination: * Coordinate the requests of the Sales Department with the warehouse management (prioritize, challenger, ...) * Manage customer penalties: analyze, respond on customer portals * Animate transport and logistics non-quality internally according to penalties * Participate in customer meetings * Back Up Senior Team Leader: * Hierarchically manage all logistics operators. * Guarantee the shipment of customer orders in compliance with deadlines and various customer particularities * Back Up Stock Controller: * Manage stock and take inventories if necessary * Manage Customer QM Reviews * Transport Senior Team...

General Manager (Multi-user 3PL) This is a very successful privately-owned business, with a mix of transport and warehousing 3PL contracts. Are you an experienced warehousing leader ready to take full ownership of a multi-user contract logistics operation? We are seeking and experienced General Manager to manage a large 500,000 sqft site based in Birmingham. This is a strategic leadership role with full P&L responsibility, driving operational excellence and customer satisfaction in a fast-paced, growing logistics environment. About the Role As General Manager you will: Lead Operations: Oversee a modern and sophisticated warehousing operation, including e-commerce fulfilment and stock flow management. Drive Financial Performance: Take full P&L responsibility, ensuring profitable growth and cost control. Implement Best Practices: Redesign processes for efficiency, scalability, and continuous improvement. Develop Teams: Inspire and manage warehouse teams, fostering a...

Enjoy a flexible temporary contract paying £30£34 per hour, with hybrid working, on-site parking, and the chance to lead a high-impact planned works programme in this rewarding interim Asset Manager role. This is a great opportunity to step into a respected, award-winning housing association in Dudley.You'll play a key role in shaping asset strategy, delivering planned and major works, and ensuring homes remain safe, compliant, and well-maintained. I'd love to see CVs from Asset Managers, Surveyors, Repairs & Maintenance Managers, or anyone with strong experience in planned works and property compliance. As an Asset Manager, you will be: Leading the planned, major works, and cyclical maintenance programme Managing the capital programme in line with the 5-Year Strategy, including retrofit and carbon net zero plans Overseeing reactive maintenance and ensuring cost-effective solutions Ensuring full compliance with health & safety, gas, electrical, and fire safety...

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Salary: Up to £48,000.00Location: Hams Hall with travel to other sitesHours: 40 hours per week, Monday to Friday  Designing, implementing, and project managing complex supply chain management solutions for our clients and managing site-wide projects for the healthcare industry.You’ll have a...