540 customer service jobs found in Birmingham

Your new company Birmingham City Council is currently recruiting for temporary positions within their contact centre. These roles will provide valuable support across three different service areas, offering candidates the opportunity to gain experience in a dynamic environment.The successful applicants will begin their employment on 5th January 2026, ensuring they are ready to contribute to the council's services from the start of the new year.Interviews for these positions will take place in-office on 8th and 9th December 2025, giving shortlisted candidates the chance to meet with the recruitment team and learn more about the roles available. Your new role Birmingham City Council is seeking enthusiastic and dedicated Temporary Customer Service Officers to support three key departments. As the first point of contact for their residents, you will play a vital role in delivering excellent customer service and ensuring queries are handled efficiently and professionally.This is a...

Job Title: Service Centre Consultant Location: Birmingham City Centre (B3) Contract Type: Temporary - 12 months Start Date: 21st January 2026 Pay Rate: £14.02 per hour Working Pattern: Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working: Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities Deliver first-class customer...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. You will be working part time hours: * Monday to Friday 8am – 12pm (20 hours per week) OR * Monday to Friday 2pm - 6pm (20 hours per week) THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. This is a temporary role so the successful candidate will need to be available to start immediately....

Do you want a career that gets you out of the office and onto the open road? If you are a self-starter who enjoys the autonomy of exploring new areas and possesses a genuine enthusiasm for building instant rapport with diverse customers, this dynamic field role is for you. This is the perfect role for you! Position: Driving Field Agent Location: Stourport-on-Severn Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional Saturdays) Contract type: Temporary (weekly pay through Randstad) Randstad contact: The team on (phone number removed) Requirements: Valid UK Driving License Owned Car Willing to complete a DBS Willing to obtain business car insurance Willing to travel up to 40 miles Competencies required: Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys Self-disciplined, self-motivated, and happy to work with minimum supervision. Be proficient in the use of laptop and...

Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do * Be the first point of contact for customer queries, providing updates and solutions * Process and track customer orders, raising service requests with suppliers * Liaise with logistics and suppliers to ensure deadlines are met * Provide quotes and prepare simple customer...

Great opportunity to work as a Customer Service Administrative Assistant for our client's key partner for a global third-party logistics provider. Staffline is recruiting for Customer Service Administrative Assistant in Wellingborough. The rate of pay is £12.21 per hour. This is a full-time role working any 5 out of 7 days. The hours of work are: - 8am to 4pm Your Time at Work As a Customer Service Administrative Assistant your duties will include: - To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's - Log information on calls received and maintain detailed and accurate records - Investigate all queries received and respond within agreed SLA's - Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion - Responding to all driver queries around service delivery - Processing orders where required, ensuring a...

Temporary Customer Service Support! 🌟 Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your contributions make a real difference? Role Overview: We are on the lookout for a driven, customer-focused superstar to enhance customer happiness, boost retention, and drive revenue expansion. In this temporary role, you will engage directly with valued platinum customers through targeted outbound calls and follow up on service team sales opportunities. Your mission? Strengthening customer relationships! Location: S25, Sheffield Pay Rate: £14.36 hourly rate (potential for £500 per month bonus!) Start Date: ASAP Duration: 3 months (potential to go perm!) Hours: 37.5 per week Key Responsibilities: Exceed Expectations: Ensure that customer expectations are surpassed in every interaction, demonstrating a strong commitment to service excellence. Follow-Up: Reach out on opportunities generated from service teams, providing...

Customer Service Administrator (temporary) Chester city £14.10 per hour Our client based in Chester city are seeking a detail-oriented and organised Customer Service Administrator to join their team on an ongoing temporary basis. The ideal candidate will be responsible for managing and maintaining data integrity, ensuring accurate data entry, and supporting customer service functions within the organisation. Working Pattern Monday-Friday. 9:00am-5:30pm. £14.10 per hour, paid weekly each Friday. Duties * Maintain and update databases with accurate information. * Communicate with customers via telephone, email and webchat * Perform data entry tasks with a high level of attention to detail. * Assist in the preparation of reports and documentation as required. * Utilise internal CRM software and Microsoft Office applications for various administrative tasks. * Manage clerical duties including filing, organising documents, and responding to correspondence. *...

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Location: Altrincham Hours: Monday to Friday, 09:00 - 17:00 Salary: £27,000 Are you passionate about delivering exceptional customer experiences? We're looking for a Customer Service Executive to join our small, friendly team in a creative and inspiring environment. You'll work alongside talented product designers and marketing professionals, surrounded by beautiful, design-led products crafted in our studio. What You'll Do Be the first point of contact for customers via phone and email, providing efficient and friendly support. Process orders and guide customers through their journey, ensuring they feel valued every step of the way. Troubleshoot issues and manage escalations with confidence, liaising with logistics partners for quick resolutions. Share your knowledge of our brand and products to assist with pre-sale enquiries and interior advice. Deliver an outstanding aftercare service, including handling returns and keeping customers informed of updates. Collaborate with...

Are you looking for a busy, patient-focused telephone role where you can make a real difference? Were working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisor to join their team on a temporary basis until the end of January. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period. What will you be doing as a Customer Service Advisor? Handling inbound and outbound calls Supporting patients with queries, including appointment locations, cancellations, and rescheduling Booking patient appointment slots into the system Calling patients who have booked directly to complete telephone pre-assessment checks Completing non-clinical pre-assessments with patients over the phone General administrative tasks Discharging patients post-surgery (post-op admin) Supporting day-to-day tasks across the team during a high-demand...

Kinetic Recruitment are looking to recruit a Customer Service Coordinator to work for a leading Industrial company based in Hawarden. 14.50 per hour - Monday - Friday Responsibilities The Customer Service Coordinator plays a key role in facilitating efficient communication between the customer service team and stakeholders, handling inquiries, and ensuring timely order processing. With a focus on responsiveness and accuracy, the coordinator contributes to the seamless execution of customer service operations, enhancing overall customer satisfaction. * Data Management: Organize and maintain customer data within the CRM system, ensuring accuracy, completeness, and compliance. * Reporting and Analytics: Develop and generate reports and analytics to provide insights into customer behaviour sales performance, and other relevant metrics, aiding decision-making processes. * Order Processing: Assist in processing customer orders accurately and efficiently. * Inquiry Handling: Address...

Temporary Customer Service Co-ordinator Deeside Up to £15 per hour Working for this well-established, innovative and progressive company, the temporary Customer Service Co-ordinator will join a motivated team, providing an efficient and accurate service to business customers across the UK. The Customer Service Co-ordinator will work Monday to Friday, either 830am-430pm or 9am-5pm (37.5 hours a week). This is an ongoing temporary role. The Customer Service Co-ordinator will play a key role in facilitating efficient communication between the customer service team and company, handling enquiries and ensuring timely order processing. Duties:- * Organise and maintain customer data within the CRM system, ensuring accuracy, completeness and compliance * Develop and generate reports and analytics to provide insights into customer behavior, sales performance, and other relevant metrics, aiding decision-making processes * Assist in processing customer orders accurately and efficiently...

Your new company A property company is looking to recruit asap for a bright, customer-focused individual who is used to multitasking to join their busy team. This role is fully office-based. Your new role You will be dealing with customer service matters over the phone and email. Resolving queries from customers, clients and contractors Handling calls with empathy and taking the time to listen to the customer, ensuring they receive excellent service You will need to issue instructions to contractors for repairs or maintenance. Log work orders and follow up on any work actioned to ensure the case has been resolved by SLA's. You will need to update the company database and complete other ad hoc administrative tasks. Multitask between different computer systems, switching between tasks seamlessly Customer focus is key to ensure they receive a positive customer journey.What you'll need to succeed Strong customer focus Experience in a fast-paced office and multitasking Strong IT...

If you love programmes like Channel 4's Grand Designs and other well-known housing development programmes - you will love the new generation of building products we sell at Catnic Urban. The Customer Service Adviser will provide exceptional customers service to all our customers while ensuring smooth operational processes. You will process orders, manage customer data, and liaise with internal teams to ensure timely and accurate delivery of products. You will play a key role in supporting the operational efficiency of our business while maintaining strong customer relationships and your attention to detail and proactive approach will make a real difference every day. What you'll do: Deliver excellent service to new and existing customers via phone, email and other channels.. Accurately enter orders, customer data, and product specifications into company systems (ERP/CRM) in a timely manner. Process pre-calculated orders for distribution, ensuring compliance with delivery...

Customer Service Advisor Location - Manchester Full time, Contract 35 Hours per week Hourly rate - £14.61 - £16.50 per hour (Depending on payment type) Our team at Sellick Partnership for a housing association based in Manchester, Greater Manchester on a full time, contract. This role will be focusing on organising house operatives, and repairs covering day to day and void jobs to meet customer needs. Day to Day Responsibilities for Customer Service Advisor: Ensure that customer appointments are scheduled appropriately to consider customer needs and ensure the right operative/contractor is allocated the job Use daily tracker reports to manage travel / distance between jobs Dealing with repairs which will include raising/booking repairs on a CRM based system Ensure that customer appointments are scheduled appropriately to consider customer needs Monitoring and managing operatives diaries to maximise productivity Experience required for the role: Excellent understanding of...

Thrive Group are delighted to be supporting our client in Chippenham who is  actively looking to recruit a Customer Service Executive to join the team on a temp to permanent basis (for the right candidate).   What you will be doing: To provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries. Respond promptly and professionally to customer inquiries via phone, email or chat Provide accurate information regarding products, services, policies, and procedures. Assist customers in placing orders, processing returns, or managing accounts. Accurately record customer interactions and transactions in the CRM system What you will need to succeed: Previous experience working in a call centre / customer service environment. Able to work to deadlines under pressure. Excellent communication skills, both verbal and written. IT Literacy. What you will receive in...

Customer Service Administrator Corsham, Wiltshire £12.73 per hour + holiday pay 4-6 week Temporary Assignment | Immediate Start! Are you an experienced customer service professional who enjoys delivering exceptional support? Are you available to start right away? If so, this could be the ideal temporary role for you! We are working in partnership with our client to recruit a confident and proactive Customer Service Administrator to join their expanding team in Corsham. In this key position, you will act as the main point of contact for customers, ensuring they receive a friendly, efficient, and high-quality service at all times. Key Responsibilities: Contact customers to arrange and confirm deliveries Handle customer enquiries via phone and email Liaise with third-party logistics providers Schedule appointments and manage diaries Maintain accurate electronic records and documentation Communicate with external organisations as required Ensure all paperwork is complete and...