Apr 11, 2026
Adecco is delighted to be recruiting a Customer Insight Team Leader to support a major local authority's Housing Needs and Housing Management services. This is a senior role with real influence-ideal for someone who thrives on leading teams, improving services, resolving complex issues, and delivering a culture of continuous learning from customer feedback.
You will lead a team of Customer Insight Specialists, oversee complex complaints handling, and champion improvements that directly enhance the experience of residents across housing services.
Customer Insight Team Leader (Housing Management & Housing Needs)
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Fixed Term Contract - 12 months
Grade 12 -£50,085 - £52,194 per annum
Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.
What You'll Be Doing
In this influential leadership role, you will:
Oversee...
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CV-Library
Croydon, London
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