23 tenant liaison officer jobs found in Durham

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving...

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: £24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting...

Customer Liaison Officer Job Title: Temporary Customer Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: £14.50 - £18 DOE Mileage: Expensed We are currently recruiting for a Temporary Customer Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract, and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool, so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Customer Liaison Officer, you will act as the main point of contact for...

Resident Liaison Officer Location: Nottingham Type: Temporary (ongoing) Salary: £18.50 - £20.73 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and...

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are...

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liaison officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: * Provide advice and support to residents prior to the installations process. * Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. * Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. * Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. * Manage the resident journey in accordance with client and company engagement procedures. * Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works....

Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary) Full time, temporary (6 months) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key...

My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities * Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. * Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. * Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. * Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. * Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. * Support tenant safety...

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. - Nottingham - Leicester - Northampton ⭐ Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. 🔑 What You'll Be Doing Resident Engagement & Communication Build strong, professional relationships with residents from start to finish. Clearly explain project timelines, impacts, and expectations. Host resident meetings, drop‑ins, and consultations. Share regular updates through letters,...

Belmont Recruitment are currently looking to speak with HMO/Housing Management Officers, to work an initial 6 month contract position that we have available in the Blackburn area. An opportunity has arisen for a Housing Management Officer to join a dedicated team delivering high-quality housing services. This role is ideal for someone passionate about supporting tenants, managing tenancies effectively, and making a positive difference in local communities. Key responsibilities: * Deliver a proactive housing management service to help customers sustain their tenancies. * Manage rent accounts, address arrears, and support benefit claims. * Minimise void losses by ensuring properties are swiftly re-let. * Respond to anti-social behaviour and promote safe, supportive neighbourhoods. * Carry out tenancy sign-ups, inspections, and health & safety checks. * Liaise with contractors and partner agencies to ensure effective service...

Ashberry Recruitment are currently looking for a temporary full time Project Workers to work in Rochdale. As a Project Worker, you will be providing support to clients within the service. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a proven track...

Multi Skilled Joiner Temporary on-going Blackburn £21.00 - £22.00 per hour + Company Van provided We are currently partnering with a reputable organisation based in Blackburn to recruit an experienced Multi Skilled Joiner for a temporary opportunity. This is an excellent opportunity to secure long-term work with a supportive and well-established team. The Role As a Multi Skilled Joiner, you will be responsible for delivering high-quality responsive and planned maintenance works within tenanted properties. Your duties will include: Carrying out a wide range of joinery and maintenance repairs Undertaking multi-skilled tasks including basic plumbing, tiling, and patch plastering Responding to emergency maintenance requests Liaising professionally with tenants and resolving customer queries Driving a company vehicle to various properties to complete works About You To be successful in this role, you will have: NVQ Level 2 in Carpentry/Joinery (or equivalent experience)...

Ashberry Recruitment are currently looking for a temporary Housing Support Worker. As a Housing Support Worker, you will be providing support to clients in the community. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a proven track record...

Ashberry Recruitment are currently looking for a temporary full time Project Workers to work in Manchester. As a Project Worker, you will be providing support to clients within the service. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a proven track...

Ashberry Recruitment are currently looking for a temporary full time Project Workers to work in Manchester. As a Project Worker, you will be providing support to clients within the service. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a...

Role Overview Identify gaps in data within Housing systems. Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Key Responsibilities * Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details. * Produce reports on tenant data and identify gaps. * Gather tenant information through various methods, including surveys, interviews and document reviews. * Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times. * Generate surveys utilising Microsoft Office and web-based forms, and liaise with internal colleagues to promote the benefits of completion. * Provide excellent customer service, signposting tenants to relevant information as required. Referral Reward OnRecruit is offering £250 for every successful...

We’re recruiting an experienced Housing Officer to support a busy Glasgow based social housing team on a temporary contract. This role requires someone who can manage a varied caseload, work independently, and deliver a high‑quality service from day one. Key Responsibilities: * Manage a patch covering allocations, arrears, ASB and tenancy sustainment * Carry out void inspections, identify required works and liaise with contractors * Deliver estate management and tenancy support services * Work closely with tenants, including conducting visits * Work with partner agencies and internal teams * Maintain accurate records and ensure compliance with policies and procedures What We’re Looking For: * Previous experience as a Housing Officer or similar role within social housing * Strong knowledge of Scottish housing legislation and best practice * Confident managing a busy caseload and making informed decisions * Excellent communication and customer service skills *...