17 customer service advisor jobs found in Liverpool

We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users. Client Details The organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact. Description Respond to customer enquiries promptly and professionally via phone, email, and other communication channels. Provide accurate information and resolve issues effectively to ensure customer satisfaction. Maintain detailed records of interactions and follow up on outstanding queries. Collaborate with internal teams to address and resolve customer concerns. Assist in improving processes to enhance the customer experience. Ensure compliance with organisational policies and procedures....

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Customer Service Advisor – Temporary £12.21 per hour Trafford Park Immediate Start Great opportunity to join this well-established business due to busy period / workloads we are seeking a Customer Service Advisor to join their team. The role is full time office hours and they can offer hybrid working after the initial training period. Key Responsibilities for Customer Service Advisor job; * Handle and process customer’s orders with a high level of accuracy * Dealing with incoming inquiries via phone calls, emails and web chat * Provide first class customer service at all times * Contacting customers over the phone to confirm deliveries and collections * Ensure all part returns are actioned with the SLA agreed * Ensure each failed delivery or collection has at least one out bound call direct to the customer to determine what the issue was * Contact the customer and provide and update * Adherence to all company policies and procedures. Key Skills...

Looking for a Technical Services Customer Operations Helpdesk, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support. Job role: Provide excellent customer service across all communication channels, handling every interaction professionally. Work towards agreed SLAs and KPIs to meet contractual targets. Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly. Work well with colleagues and contribute to a positive team environment. Follow company policies and complete required training to ensure a safe and compliant workplace. Follow your rota as set by your Team Leader and remain flexible to meet customer needs. Take part in team meetings with a proactive, problem‑solving attitude. Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when...

Interested in this vacancy? Call our team on (phone number removed) for more information. We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow. What you'll do: Handle online and telephone based enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses. Resolve queries and offer informed guidance based on standard operating responses. Build excellent product knowledge and deliver great service. What we're looking for: Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to...

We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers during both day and night shifts. This role in Stockport requires a focus on delivering high-quality service in the not-for-profit sector. Client Details This organisation operates within the not-for-profit industry and is a medium-sized entity with a strong focus on community impact. They are committed to providing outstanding customer support and fostering a supportive work environment. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile A successful Temporary Customer Service Advisor should have: Experience working within a call centre environment is essential Ability to work flexibly across day and night shifts....

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with...

Recruit4staff are representing a well-established horticultural services business in their search for a Telesales Advisor to work in St Asaph Job Details: Pay: £12.21 per hour (+5% incentive bonus) Hours of Work: Monday – Friday, 9am – 5pm initially. Once trained, shift allocation of 8:30am – 4:30pm (early) or 9:30am – 5:30pm (late) Duration: Temporary (2 months initially, with potential to lead to long-term opportunity) Benefits: Weekly pay, immediate starts available, incentive bonus  Job Role: The Telesales Advisor will be responsible for consultatively selling a range of products and services to both new and existing customers. Duties will include responding to inbound enquiries, making outbound calls including cold calling, and working towards individual sales targets. The Telesales Advisor will play a key role in driving revenue while delivering excellent customer service and maintaining a professional telephone manner at all times. Essential Skills, Experience, or...

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role where you’ll play a key part in supporting residents throughout planned maintenance and refurbishment works across Crewe. This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational team. The role is ideal for someone who enjoys working directly with customers, building relationships, and ensuring residents receive clear communication and a positive experience during improvement works to their homes. As a Customer Liaison Officer, you will act as the main point of contact between tenants and operational teams, helping to minimise disruption, manage expectations, and maintain excellent customer satisfaction throughout the project lifecycle. We’d love to hear from anyone with experience as a Customer Liaison Officer,...

FM Customer Service Advisor Location: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidate We're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests. As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers. Key Responsibilities Act as the first point of contact for FM-related queries via phone. Log, allocate, and update service requests accurately within the CAFM system. Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders. Monitor planned and reactive...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong customer service background...

Customer Service Location: Bangor Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice) Contract: Temporary to Permanent Start Date: 23/03/2026 Hours: 37.5hrs (5 days over 7, including weekends and bank holidays) Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 6 weeks We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over...

Head Of Housing Location: Delamere Street, CW1 2JZ Start Date: ASAP Contract Duration: 6+ Months Working Hours: 37 hours per week Pay Rate: £ 39.53 Per Hour Job Ref: (phone number removed) Job Responsibilities Provide strategic leadership and direction for Housing Services within the Council. Lead the development and delivery of the Council’s housing strategy in line with corporate objectives and statutory requirements. Oversee housing operations including homelessness prevention, housing advice, allocations, temporary accommodation, and housing standards. Ensure compliance with all relevant housing legislation, regulatory frameworks, and safeguarding responsibilities. Act as the Council’s lead advisor on housing policy, strategy, and service delivery. Manage budgets effectively, ensuring financial control, value for money, and efficient resource allocation. Drive service improvement, transformation initiatives, and performance management across housing services....

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction...

Overview The Scanning Operator will generate high quality digital material as requested in a timely manner working with and reporting to the Team Leader to ensure quality standards are adhered and deadlines are delivered. Core working hours are between Hours of Operation ■ To work a 37.5 hours week between the hours of 08:00-18:00 Monday – Friday as required Key responsibilities ■ Good understanding of of general scanning documentation and the capabilities within scanning operations - Scanning in colour & BW - Quality settings, lightness / darkness & resolution - Reduce file sizes - Understanding of file size limitations & quality issues with resolutions - Understanding all departmental procedures and SLA’s. ■ Ensure all work is QA’d by another member of the team. ■ Assist with training to WL staff and client staff on machinery and procedures. ■ Comply with department procedures. - Email procedures - Mandatory training ■ Highlight any issues or...

Senior Accountancy Technician – Cheshire East Council – CW1 2JZ 12 Months Contract 37 hours per week Hybrid We are looking for a Senior Accountancy Technician based at Floor 3, Delamere House, CW1 2JZ The post is working withing the Place Finance team and supports the Finance business partner in the delivery of the annual cycle of closure of accounts, in-year monitoring, and budget setting work to services such as Libraries and Housing. Experience of providing finance support to managers would be essential. The post is hybrid so a mix of office and home working. We prefer to have candidates who can come into the office in Crewe, Cheshire on a regular basis (2 -3 times a month) as determined by business need – and to attend the office on a daily basis for the first 4 – 8 weeks for training. Key Accountabilities: Advise and liaise with operational managers and within the Finance Service to ensure that detailed capital and revenue budgets are prepared and maintained in order to...

Lettings Assistant Temporary, 6 months+ £18 Umbrella Manchester Hamilton Woods Associates are currently recruiting for a Lettings Assistant to deliver effective administrative support, including updating housing applications, managing tenancy terminations and creations, overseeing inboxes and housing systems and provide basic tenancy-related advice. Responsibilities of the Lettings Assistant include: Provided a professional administration support service for the lettings and tenancy management teams Assisted with the advertising, shortlisting and letting of properties Advised current tenants on re-housing options Provided basic advice on tenancy issues Assisted the team to achieve high levels of sustainable lettings Ensured customer sustain their tenancies for as long as possibleRequirements of the Lettings Assistant includes: Previous experience within lettingsTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or...