78 customer service advisor jobs found in Liverpool

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Customer Service Advisor - 4 on / 4 off | 7am-7pm | Temp to Perm This role is the first point of contact for clients reporting maintenance issues, ensuring every request is logged accurately and handled with professionalism. You'll support the full end‑to‑end process, helping deliver a smooth and efficient service. Key Responsibilities Answer inbound customer calls and provide clear, supportive guidance. Log, track, and manage jobs using internal systems with high accuracy. Raise service requests and route them to the correct internal teams. Update customers on outstanding jobs, progress, and contract entitlements. Run reports to monitor workflow and job progression. Liaise with internal departments and subcontractors to keep jobs moving. Chase and escalate outstanding tasks when required. Maintain strong professionalism and customer care at all times. Complete administrative tasks with excellent attention to detail. If interested please apply with your CV or Call...

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) ________________________________________ The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. ________________________________________ Key Responsibilities * Handling inbound and outbound customer enquiries via phone and email * Providing professional and efficient support to resolve customer queries * Updating customer records accurately on internal systems * Investigating and resolving issues in a timely manner * Working collaboratively with internal teams to ensure a high level of service delivery * Maintaining compliance with company policies and data protection standards...

£12.71 per hour plus uncapped bonus Between 25 - 35 Hours per week Monday to Sunday 6am-2am (full flexibility is required to work early, afternoon and late shifts) Ongoing Temporary Position Office based – At our iconic Bescot Headquarters Training Provided – 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you’ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the...

£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Friday 10am-6pm Temporary position for 8 weeks Office based – At our iconic Bescot Headquarters Training Provided – 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you’ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members...

Customer Service Representative Oldbury Temporary Ongoing Full Time £13.45 per hour I am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis. This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications. Key Responsibilities Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner. Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary. Handle customer complaints efficiently, ensuring all issues are logged,...

Your new company We are looking for enthusiastic and customer-focused Customer Service Advisors to join our Housing Repairs and Tenancy Services team.In this role, you will be the first point of contact for residents calling about a wide range of housing-related issues. These enquiries can range from routine repairs, such as broken windows and faulty doors, to emergency situations including burst radiators, serious leaks, fire hazards, and other urgent health and safety concerns. Your new role You will be responsible for gathering accurate information, assessing the nature and urgency of each enquiry, and ensuring residents receive the support they need. This may involve resolving issues directly, arranging repairs, or liaising with specialist housing teams and contractors to ensure problems are addressed quickly and effectively. Answer incoming calls relating to housing repairs and tenancy enquiries.Accurately record details of reported issues and assess repair priorities....

Customer Service Coordinator Loughborough Temporary (Potential to go permanent) £27,000 - £29,000 DOE We are currently seeking a motivated and dynamic individual to join our client's team as a Customer Service Coordinator on a temporary basis with the potential to go permanent. This is to play a vital role in ensuring customer satisfaction by handling order, processing order details, and providing proactive support to the team. Description of the role: Processing orders accurately and efficiently, ensuring timely delivery. Managing customer accounts and building strong relationships. Utilising geographic knowledge to coordinate efficient load planning. Ad hoc administrative tasks to support the wider team.About you: Previous experience in customer service. Strong communication and interpersonal skills, with a customer-focused approach. Ability to work autonomously and take initiative to solve problems. A proactive attitude with a willingness to go the extra mile to exceed...

Job Title: Inbound Customer Service Advisor Location: Coventry Contract Type: Temporary - 3 month contract Salary: £13.72 per hour Hours: 37.5 hours per week, on a rota between 6:30am - 10:00pm, including weekends and bank holidays (example rota at the bottom of this document) ________________________________________ About the Role Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry. This role is all about helping customers when they need it most. Youll be taking inbound calls from customers reporting issues with their water supply - whether it's low pressure, cloudy water, internal flooding, or blockages. You won't be dealing with complaints instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support. Key Responsibilities - Answer inbound calls from customers reporting water-related faults - Log all information...

Our public sector client based in the heart of Lincoln, has an exciting opportunity for an Out of Hours Customer Service Advisor to join their team as soon as possible! The role will be temporary for a 3 month period initially however; this does have the potential to turn permanent depending on performance. This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 4 days per week, with a 5 hour shift each day, between the following times: · Monday to Friday 17:30-23:30 · Saturday & Sunday 08:00-23:30 The pay rate for the role is £12.69 per hour. The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a social care assessment...

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor: Salary: £12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring...

Romanian-Speaking Service Desk Adviser Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment. Hours: 40 hours per week between 7am – 7pm (Must be flexible with shift rotation and occasional weekends) Pay: £14.22 per hour What’s on Offer: Competitive pay Overtime available (time and a half) Full training provided Weekly pay Progression opportunities within a growing IT team Duties Include: Providing first-line IT support to external clients in a professional and efficient manner Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Guiding users through solutions via phone and email...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours er week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 What’s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear...

Customer Service Advisor Office location-Cardiff CF23 Hybrid (2/3 days per week from home) 12‑month contract £15.54 per hour Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Customer Service Advisors to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction. What you'll be doing Handling high-volume inbound customer calls with professionalism, empathy and confidence Identifying issues quickly and delivering effective solutions on the first contact Using internal systems and knowledge bases to support customers accurately Recording customer interactions clearly and consistently Working collaboratively with colleagues to share insights and improve processesWhat we're looking for Previous experience in a call centre or customer service environment Excellent...

An exciting opportunity for a Customer Service Advisor to join our client’s busy and fast-paced office environment. This role is ideal for someone who is customer-focused, organised, and confident in handling enquiries across multiple communication channels. You will play a key role in delivering an excellent customer experience, ensuring all queries are handled professionally, efficiently, and in line with company standards. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of customer interactions. Location: Waterbeach, Cambridge Hours: Monday – Friday 08:55am – 17:10pm Hourly Rate: £12.71 per hour Key Responsibilities * Handle inbound customer calls in a professional and efficient manner * Manage and respond to customer emails within agreed timeframes * Resolve customer queries and issues while maintaining high service standards * Handle customer complaints effectively and ensure appropriate...

Customer Service Advisor- Inbound Contact Centre Office location- Reading RG1 Hybrid (2/3 days per week from home) 12‑month contract £15.54 per hour Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Customer Service Advisors to join a friendly, customer‑focused team within a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction. What you'll be doing Handling inbound customer calls with professionalism, empathy and confidence Identifying issues quickly and delivering effective solutions on the first contact Using internal systems and knowledge bases to support customers accurately Recording customer interactions clearly and consistently Working collaboratively with colleagues to share insights and improve processesWhat we're looking for Previous experience in a call centre or customer service environment Excellent...

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Customer Service Advisor Location: Fareham, Hampshire Contract: Full-Time, Contract (6 Months) Pay Rate: £15.72 per hour Join a Professional Customer Service Team We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment. As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and...

Customer Service & Connections Advisor Location: Cambuslang Hourly rate: £13.29, increasing after 6 months. Job Type: Full-Time, ongoing temporary role About the Role We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. Key Responsibilities Respond to customer enquiries via phone, email, and online channels. Provide accurate information and resolve customer issues in a timely manner. Build and maintain positive relationships with customers and stakeholders. Update customer records and maintain accurate system data. Escalate complex queries where...

Job Title: Customer Service Advisor Location: Harlow Hourly rate: £14.45 Contract Type: Temporary Are you a Customer Service Advisor looking for your next opportunity? Our client is seeking a customer service advisor to join their team in Harlow on a temporary basis, however there is potential for the role to be long term or become permanent. The role: focuses on customer service and administration. You will handle incoming calls and pass them to the relevant department. You will complete data input, update internal spreadsheets and databases, and carry out general administrative tasks. The Ideal applicant will have: Proven background in a customer service or call centre environment. Strong customer handling skills. Proficiency in data entry and CRM management. Excellent organisational skills with a keen eye for detail.Ability to manage multiple tasks and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer...