21 complaints officer jobs found in London

Complaints Officer (Interim) London 3-month contract £25–£30 per hour If you’re passionate about fairness, great customer experience, and making sure residents feel genuinely heard, this interim role offers the chance to make a real impact in a busy, resident-focused housing environment. We’re supporting a London-based housing organisation to recruit an experienced Complaints Officer for a 3-month contract. You’ll take the lead on managing and resolving complaints, driving service improvements, and ensuring responses meet regulatory standards - including the Housing Ombudsman’s Complaint Handling Code. This is an ideal opportunity for someone who thrives in a fast-paced, people-centred setting and can bring clarity, empathy, and professionalism to complex cases. The Role: As the organisation’s dedicated complaints lead, you will: · Manage and investigate Stage 1 complaints, ensuring timely, high-quality responses. · Coordinate Housing Ombudsman referrals and provide clear,...

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate...

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients...

Leasehold Engagement Officer London | Hybrid Working | 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties, acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes, including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex...

A reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis.  Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE  Contract: Temp  Working Pattern: 35 hours per week | 5 days office based  Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential...

Adecco are recruiting on behalf of the London Borough of Newham for a Contract and Compliance Officer to join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate. Job Title: Contract and Compliance Officer Location: London Borough of Newham Contract Type: Temporary Working Pattern: Hybrid Rate: £21.91 per hour (PAYE) or £28.57 per hour (Umbrella)This role sits within the Assurance and Compliance team and plays a key part in ensuring that temporary accommodation provided to homeless households meets contractual, legal and safety standards. You will be responsible for managing supplier relationships, monitoring compliance, and ensuring high-quality service delivery in line with Council policies and relevant legislation. Key Responsibilities Manage contracts with suppliers providing temporary accommodation, ensuring compliance with the Temporary Accommodation Supplier Agreement Procure and assess offers of temporary...

EHC Caseworker London- Remote LA in London are seeking an experienced EHC Caseworker to provide short-term cover for existing caseloads within the SEND Service. The successful candidate will have substantial experience managing Education, Health and Care Plan (EHCP) processes, including drafting and maintaining EHCPs, coordinating Annual Reviews, and ensuring statutory compliance with SEND legislation and the SEND Code of Practice. Main Duties: Manage a caseload of children and young people with Special Educational Needs and Disabilities (SEND) Coordinate and project manage Education, Health and Care needs assessments, annual reviews, and ongoing EHCP processes Produce high-quality, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all statutory processes are completed within required timescales and in accordance with the SEND Code of Practice and relevant legislation Provide statutory advice, guidance, and support to parents, carers, schools,...

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 Security Clearance : Active SC Required The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex...

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective...

Business Process Owner - SAP S/4 Procurement / Source-to-Pay Business Process Owner - SAP S/4 Procurement / Source-to-Pay The location of the role is London (hybrid working). The duration of the contract is 12 months. The pay rate on offer is £450 - £465 per day (via Umbrella agency). Role Summary The Process Owner is accountable for the end-to-end SAP S/4HANA Procurement / S2P process, owning design, governance and continuous improvement. They act as the primary liaison between business stakeholders, IT and implementation partners to ensure standardised, scalable and compliant process execution across Procurement and integrated functions. Key accountabilities of the role Process Governance - Own the end-to-end S2P process design and business process architecture; define and approve system requirements and workflows so SAP S/4HANA reflects standardised, scalable and auditable process flows across functions. Master Data Management - Ensure data quality, standardisation and...

Customer Services Team Leader Location: London (Hybrid - office and remote working) Salary: £40,000 per annum Contract: Full-Time, Fixed Term Contract to 31 March 2027 We are seeking an experienced and compassionate Welfare Services Team Leader to join a leading charitable organisation dedicated to supporting individuals across different industry sectors. This is an exciting opportunity to lead a committed welfare team, oversee high-quality support services, and help deliver meaningful outcomes for people facing financial hardship, health challenges, family difficulties, and other life-changing circumstances. The Role As Customer Services Team Leader, you will be responsible for the day-to-day leadership and coordination of the welfare team, ensuring exceptional service delivery and positive outcomes for service users. Working closely with senior management, you will support case managers, oversee complex cases, monitor performance, and contribute to the ongoing development...

FACILITIES COORDINATOR - LONDON Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Your duties will entail, but are not limited to the following: Oversee the day-to-day running of office facilities and building services. Ensure smooth delivery of all FM services (cleaning, security, maintenance). Schedule and monitor planned preventive maintenance (PPM) and reactive repairs. Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene)....

Content Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid - 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You'll Do: As an agentic Content Designer, you will: Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences. Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable. Develop content approaches for emerging AI patterns, ensuring clear communication and usability. Partner with data scientists and engineers to define and evolve a knowledge...

Welfare Services Team Leader Location: London (Hybrid - office and remote working) Salary: £40,000 per annum Contract: Full-Time, Fixed Term Contract to 31 March 2027 We are seeking an experienced and compassionate Welfare Services Team Leader to join a leading charitable organisation dedicated to supporting individuals across different industry sectors. This is an exciting opportunity to lead a committed welfare team, oversee high-quality support services, and help deliver meaningful outcomes for people facing financial hardship, health challenges, family difficulties, and other life-changing circumstances. The Role As Welfare Services Team Leader, you will be responsible for the day-to-day leadership and coordination of the welfare team, ensuring exceptional service delivery and positive outcomes for service users. Working closely with senior management, you will support case managers, oversee complex cases, monitor performance, and contribute to the ongoing development of...

PA to Headteacher – City of London Job Title: PA to Headteacher Location: Secondary School, City of London Employment Type: Full-Time – 8.30 – 3.30pm Start Date: ASAP – Long term placement Salary: £20 per hour PAYE About the Role: anzuk Education is recruiting for a dedicated and experienced PA to Headteacher to work in a busy secondary school located in City of London. We are searching for a candidate who is experienced in UK schools as a PA to Headteacher with an Enhanced DBS on the update service. This is a long-term full-time role starting ASAP with the opportunity for a permanent role for the right candidate. Key Responsibilities: * Manage calendars and diaries for the Senior Leadership Team * Co-ordinating meetings between the relevant members of SLT * Book travel and manage expenses for SLT * Manage the complaints from external parties * Work alongside the Admissions Manager to manage admissions * Assistant with a range of events across the school *...

Location: Victoria, London (SW1) Rate: £288.98 per day (Umbrella) Contract: 26 Weeks (with potential for extension) DBS: Required A well-established London Local Authority, is looking to appoint an experienced Specialist Surveyor to join their Home Improvement team on an initial 26-week contract. This is a fantastic opportunity to take the lead on delivering specialist disability adaptations and home improvement projects that have a genuine impact on the lives of vulnerable residents across the borough. Please note: Previous experience delivering disability adaptations is essential. Unfortunately, applications without this experience cannot be considered. The Role As Specialist Surveyor, you'll manage the delivery of a wide range of adaptations and home improvement works, ensuring projects are completed safely, on time, within budget and in line with current legislation. You'll oversee a varied caseload from initial assessment through to completion, working closely with...

PIM Data Steward Global Consumer Products Organisation Fully Remote (UK) 12-Month Fixed-Term Contract (Potential Extension) Morris Sinclair is partnering with a global consumer products organisation to recruit an experienced PIM Data Steward to support the ongoing management, governance and optimisation of product information across international markets. This is an excellent opportunity for someone with strong Product Information Management (PIM) experience who enjoys improving data quality, supporting product launches and working with cross-functional teams to ensure accurate, consistent product information is available across multiple digital channels. The Role As a PIM Data Steward, you will be responsible for maintaining high-quality product data throughout its lifecycle, ensuring product information is accurate, complete and ready for syndication across multiple sales and digital platforms. Working closely with commercial, product, marketing and technical teams,...

I am urgently seeking an Interim Head of Resource & Capability for my Civil Service client for a period of 3 months initially. This position will pay up to £700 per day through an umbrella company depending upon experience and can be carried out on a hybrid working arrangement 1 day per week in the office from London, Cardiff or Glasgow. Candidates must have experience of working in a similar leadership role within the UK Civil Service with an understanding of Cabinet Office controls and ministerial priorities . The role will: - - Set the strategic direction for resourcing and workforce capability, defining policies, governance frameworks, KPIs and assurance mechanisms aligned with organisational priorities and Civil Service standards, including secondments/loans and sponsorship assurance and oversight of budget allocation for resourcing activity. - Lead end to end talent acquisition and deployment, overseeing attraction, recruitment, internal mobility, secondments...

This six-month fixed-term contract as a Health & Safety Advisor offers the opportunity to play a key role in ensuring compliance and safety across property-related operations within the not-for-profit sector. Based in London, this position requires a detail-oriented individual with a strong understanding of health and safety practices. Client Details This opportunity sits within a large, complex organisation delivering housing and community-based services across London. The organisation is committed to maintaining high standards of safety, compliance, and wellbeing for its employees, residents, and contractors. Operating across a diverse portfolio, the organisation places strong emphasis on fostering a proactive health and safety culture, ensuring that risks are managed effectively and that statutory and regulatory requirements are consistently met. The Health and Safety Adviser will work closely with the Head of Health and Safety to support the implementation and...

Site Manager Central London £45,000 18-24-month FTC - 1 year rolling Brief Site Manager needed for a well-known Facilities Management organisation based in London who are looking to employ an experienced and well-rounded Site Manager that takes pride in their work. The successful candidate will need to have experience in the day-to-day operations of site, along with holding their SMSTS ticket and experience in using a CAFM system. Benefits Salary: £40,000 - £45,000 per annum 24 day's holidays Pension Plan Career Progression What the role entails: Some of the main duties of the Site Manager will include: Support the Technical Project Manager with technical performance and maintenance of contract standards Provide expert guidance on Mechanical, Electrical and Fire systems ensuring compliant and efficient solutions Manage technical issues and assist in coordinating other disciplines when required Work with operational leads to improve service delivery aligning with...