75 complaints officer jobs found in London

Complaints Officer (Interim) London 3-month contract £25–£30 per hour If you’re passionate about fairness, great customer experience, and making sure residents feel genuinely heard, this interim role offers the chance to make a real impact in a busy, resident-focused housing environment. We’re supporting a London-based housing organisation to recruit an experienced Complaints Officer for a 3-month contract. You’ll take the lead on managing and resolving complaints, driving service improvements, and ensuring responses meet regulatory standards - including the Housing Ombudsman’s Complaint Handling Code. This is an ideal opportunity for someone who thrives in a fast-paced, people-centred setting and can bring clarity, empathy, and professionalism to complex cases. The Role: As the organisation’s dedicated complaints lead, you will: · Manage and investigate Stage 1 complaints, ensuring timely, high-quality responses. · Coordinate Housing Ombudsman referrals and provide clear,...

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate...

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients...

Leasehold Engagement Officer London | Hybrid Working | 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties, acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes, including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex...

A reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis.  Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE  Contract: Temp  Working Pattern: 35 hours per week | 5 days office based  Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential...

Adecco are recruiting on behalf of the London Borough of Newham for a Contract and Compliance Officer to join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate. Job Title: Contract and Compliance Officer Location: London Borough of Newham Contract Type: Temporary Working Pattern: Hybrid Rate: £21.91 per hour (PAYE) or £28.57 per hour (Umbrella)This role sits within the Assurance and Compliance team and plays a key part in ensuring that temporary accommodation provided to homeless households meets contractual, legal and safety standards. You will be responsible for managing supplier relationships, monitoring compliance, and ensuring high-quality service delivery in line with Council policies and relevant legislation. Key Responsibilities Manage contracts with suppliers providing temporary accommodation, ensuring compliance with the Temporary Accommodation Supplier Agreement Procure and assess offers of temporary...

Technical Administrator: you will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant...

We are currently looking for an experienced Private Sector Housing Officer to join a busy Private Sector Housing team. This Private Sector Housing Officer role will focus on improving housing standards, enforcing private sector housing legislation and delivering statutory housing functions across the private rented sector. The successful candidate will manage a varied caseload covering housing conditions, HMO standards, enforcement, disabled facilities grants and housing assistance. This Private Sector Housing Officer position would suit someone with strong experience within private sector housing enforcement and housing standards. The Role - Investigating complaints relating to private sector housing conditions and housing standards. - Carrying out inspections under the Housing Act 2004 and Housing Health and Safety Rating System (HHSRS). - Using statutory enforcement powers to improve housing conditions in line with council policy. - Investigating illegal eviction,...

Technical Officer – Private Sector Housing Location: Central Bedfordshire Working Pattern: Monday to Friday, 9:00am–5:00pm | Hybrid Working £43.07 per hour PAYE or £56.53 per hour Umbrella We are seeking an experienced Technical Officer to join the Private Sector Housing. This is an excellent opportunity for a housing professional with experience in private sector housing, enforcement, and housing legislation to make a real difference to residents across the borough. The Role As a Technical Officer, you will play a key role in improving housing standards across the private rented sector. Working within the Private Sector Housing Team, you will use your technical expertise and statutory powers to investigate housing conditions, enforce legal standards where necessary, and support residents to live in safe, healthy homes. You will manage a varied caseload, working closely with landlords, tenants, partner agencies, and internal teams to deliver high-quality housing services....

Private Sector Housing Officer - Hampshire Hampshire Local Authority £55-£60 per hour Initial 6-Month Contract Hybrid Working Are you an experienced Private Sector Housing Officer looking for your next interim contract within Local Government? A Hampshire Local Authority is seeking an experienced Private Sector Housing Officer to join its busy and supportive Private Sector Housing team on an initial 6-month contract. The Role As a Private Sector Housing Officer, you'll manage a varied caseload across the Private Rented Sector, focusing on improving housing standards, ensuring compliance with legislation, and delivering effective private sector housing functions. Key responsibilities will include: Carrying out HHSRS inspections and property investigations. Assessing Category 1 and Category 2 hazards under the Housing Health and Safety Rating System. Serving statutory notices under the Housing Act 2004. Preparing and issuing Civil Penalty Notices (CPNs). Investigating housing...

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: £24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting...

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. - Nottingham - Leicester - Northampton ⭐ Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. 🔑 What You'll Be Doing Resident Engagement & Communication Build strong, professional relationships with residents from start to finish. Clearly explain project timelines, impacts, and expectations. Host resident meetings, drop‑ins, and consultations. Share regular updates through letters,...

Health and Safety Officer (Facilities & Environmental) Location: Bournemouth, Christchurch and Pool Civic Centre Contract: 6 months Salary:£21.27 per hour (Umbrella rate) NEBOSH certification required About the Role We're looking for a proactive and knowledgeable Health and Safety Officer to help ensure a safe working environment across BCP Council. In this role, you'll support the Council in meeting its health and safety responsibilities by providing practical advice, carrying out inspections and risk assessments, investigating incidents, and helping services develop safe working practices. You'll work with colleagues across a wide range of Council services to promote a positive health and safety culture and ensure compliance with relevant legislation. What You'll Be Doing Provide practical health and safety advice and guidance to Council services and maintained schools. Respond to health and safety enquiries and investigate concerns and complaints. Carry out...

EHC Caseworker London- Remote LA in London are seeking an experienced EHC Caseworker to provide short-term cover for existing caseloads within the SEND Service. The successful candidate will have substantial experience managing Education, Health and Care Plan (EHCP) processes, including drafting and maintaining EHCPs, coordinating Annual Reviews, and ensuring statutory compliance with SEND legislation and the SEND Code of Practice. Main Duties: Manage a caseload of children and young people with Special Educational Needs and Disabilities (SEND) Coordinate and project manage Education, Health and Care needs assessments, annual reviews, and ongoing EHCP processes Produce high-quality, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all statutory processes are completed within required timescales and in accordance with the SEND Code of Practice and relevant legislation Provide statutory advice, guidance, and support to parents, carers, schools,...

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 Security Clearance : Active SC Required The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex...

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective...

Business Process Owner - SAP S/4 Procurement / Source-to-Pay Business Process Owner - SAP S/4 Procurement / Source-to-Pay The location of the role is London (hybrid working). The duration of the contract is 12 months. The pay rate on offer is £450 - £465 per day (via Umbrella agency). Role Summary The Process Owner is accountable for the end-to-end SAP S/4HANA Procurement / S2P process, owning design, governance and continuous improvement. They act as the primary liaison between business stakeholders, IT and implementation partners to ensure standardised, scalable and compliant process execution across Procurement and integrated functions. Key accountabilities of the role Process Governance - Own the end-to-end S2P process design and business process architecture; define and approve system requirements and workflows so SAP S/4HANA reflects standardised, scalable and auditable process flows across functions. Master Data Management - Ensure data quality, standardisation and...

Customer Services Team Leader Location: London (Hybrid - office and remote working) Salary: £40,000 per annum Contract: Full-Time, Fixed Term Contract to 31 March 2027 We are seeking an experienced and compassionate Welfare Services Team Leader to join a leading charitable organisation dedicated to supporting individuals across different industry sectors. This is an exciting opportunity to lead a committed welfare team, oversee high-quality support services, and help deliver meaningful outcomes for people facing financial hardship, health challenges, family difficulties, and other life-changing circumstances. The Role As Customer Services Team Leader, you will be responsible for the day-to-day leadership and coordination of the welfare team, ensuring exceptional service delivery and positive outcomes for service users. Working closely with senior management, you will support case managers, oversee complex cases, monitor performance, and contribute to the ongoing development...

FACILITIES COORDINATOR - LONDON Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Your duties will entail, but are not limited to the following: Oversee the day-to-day running of office facilities and building services. Ensure smooth delivery of all FM services (cleaning, security, maintenance). Schedule and monitor planned preventive maintenance (PPM) and reactive repairs. Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene)....

Content Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid - 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You'll Do: As an agentic Content Designer, you will: Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences. Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable. Develop content approaches for emerging AI patterns, ensuring clear communication and usability. Partner with data scientists and engineers to define and evolve a knowledge...