166 customer service jobs found in London

Customer Service Officer Location: North London Type: Temporary (Ongoing) Rate: £18.42 PAYE Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Customer Service Officer to join their team. Key Responsibilities: Follow call handling procedures for making and recording calls Make contact with allocated cases Input all gathered data onto local and national systems Complete internal case reporting forms Meet data return requirements Prioritise new and ongoing cases Allocate cases as required Address customer queries and support those with accessibility needs Identify and flag any high-risk or safeguarding concerns during contact Attend regular contact tracing meetings

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Planning & Customer Services ManagerLocation: Finsbury Park Sector: Maintenance / Property Services Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction. Key Responsibilities Develop and maintain excellent customer relationships, ensuring a consistently high standard of service Manage customer complaints effectively, identifying patterns and trends, and leading service improvements Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness Ensure the team adheres to all company policies, procedures, and compliance requirements Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service Monitor performance metrics and implement...

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? Are you eager to join a dynamic team where your skills can truly make a difference? We are currently looking for a Customer Service Representative to join our exciting and busy team in Westerham (Kent, England). Are you ready to be part of a company that values dedication, quality, and innovation? This is your chance to step into a rewarding role where your efforts are recognised and celebrated! Hours of Work: Full-time, fixed-term role, until 31 January 2027. As a Customer Service Representative, your main responsibilities will include providing technical support and expert advice to our customers, handling enquiries via email and telephone, diagnosing faults, scheduling service visits, and ensuring our customers receive an outstanding experience from start to finish. You will work within our vibrant call centre and play a vital role in...

Customer Services Officer Job Type: Temporary (until 1st May 2026) £17.98 PAYE or £23.41 Umbrella per hour Location: Fully onsite based in EC1 London Working Hours: Monday to Friday, 8am to 4pmWe are seeking a dedicated Customer Services Officer to join a team who are providing first-point contact and high-quality service to residents, contractors, and visitors at our housing estates. This role is ideal for someone passionate about making a difference in the community through exceptional customer service. Day-to-day of the role: Provide high-quality customer service at reception, over the phone, in writing, and through our website. Resolve enquiries proactively with a "right first time" approach, taking ownership of issues to help residents effectively. Manage community facilities and internal systems such as Key/Fob processes. Complete a range of administrative tasks and liaise with colleagues from other parts of the organisation and external agencies to resolve queries in a...

Spencer Clarke Group are seeking a Customer Services Operations Lead for a Local Authority Client in North London. In this role, you will lead Customer Services, enabling staff to deliver seamless, resident-focused support across all channels while driving continuous improvement. Duties: Lead day-to-day customer service operations across all channels. Support and develop the operational workforce. Drive improvements in processes, technology, and performance. Monitor and report on service quality and customer satisfaction. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in leading customer service or operations teams. Strong knowledge of multi-channel service delivery (face-to-face, phone, digital). Experience driving process, performance, and service improvements. Skilled in managing staff, performance, and stakeholder relationships. What's on offer: Salary: £370 per day *may negotiate higher for...

On behalf of Department for Digital, Culture, Media and Sport (DCMS), we are looking for a HR/Payroll Administration Lead (Inside IR35) for a 6 Month contract based in London 3 days a week in the office. The Department for Culture, Media & Sport (DCMS) is a UK government body that promotes the UK's cultural, creative, and sporting sectors, driving economic growth, enriching lives, and boosting national reputation by supporting arts, media, heritage, tourism, and sports from local to national levels. It oversees key public bodies like major museums, Sport England, and the Arts Council, focusing on policy for creative industries (film, fashion, games), public service broadcasting, and community cohesion, while working to modernize operations and support UK soft power. The HR Operations team supports the entire employee lifecycle and ensures smooth delivery of core HR services. This role is pivotal in managing HR systems, payroll, compliance, and providing operational support...

Field Service Engineers ATM /Breakfix London & Surrounding Areas 1. West London → W 2. North-West London → NW 3. South-West London → SW 4. South-East London → SE 5. Croydon → CR 6. Dartford → DA 7. Bromley → BR We are excited to offer an opportunity for skilled engineers to join us on a flexible pay-per-hour basis, supporting ATM First Line Maintenance (FLM) activity. The role is inside the IR35 What we’re looking for * Passing a Pre Employment Screening Level 4 is essential * Previous ATM experience is desirable but not required – full training will be provided. * Flexibility to work within our operational window of Monday to Sunday, 08:00–22:00. * Availability for 8.5–9 hour shifts (including a 30-minute unpaid break), 5 days over 7. * You must have your own vehicle and a full UK driving licence. * Own an Android smartphone * Supply your own hand tools * Skills and Experience Required * Strong background in electromechanical or IT field...

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment) Contract: Long-term temporary position via Manpower, working at our sister company Hours: Full-time Working Pattern: Hybrid - a mix of home and office working Pay Rate: £13.84 per hour Start Date: ASAP Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next. We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme. What you'll be doing: Contacting candidates by email and phone to engage them with their career support programme Scheduling coaching appointments, webinars, and events Managing feedback channels (TouchPoint,...

SECURITY SUPERVISOR / COORDINATORS NEEDED! SOUTH EAST LONDON TEMPORARY TO PERMANENT ROLES! UNIVERSITY-BASED ROLE! £19.40 PER HOUR - LONDON WEIGHTED HOURLY RATE! Your new company We are delighted to support a leading London university in recruiting a Security Coordinator to join their Estates and Facilities directorate. This is an excellent opportunity to step into a senior operational role within a large, diverse campus environment, ensuring safety, service excellence and effective team leadership. Your new role As Security Coordinator, you will play a pivotal role in maintaining high standards of safety, security and service delivery across the university's sites. You will supervise Security Officers, oversee day‑to‑day operations, and act as a senior point of contact for incident management, emergency response and team performance. Key responsibilities include: Leading and supervising Security Officers and control room operations. Responding to and managing emergencies,...

PRS Recruitment Agency is currently seeking an experienced  HIU Maintenance Engineer  to work with one of our most prestigious clients in  London. As a leading provider of recruitment solutions, we offer competitive rates of pay ranging between £23.00 and £25.00 per hour, dependent on experience and qualifications. Key Responsibilities: Duties: Service and repair of Heat Interface Units (HIUs) Conduct regular maintenance checks on the Heat interface unit and equipment to ensure optimal performance. Commissioning of HIUs, meter replacement and testing Carrying out pipework repairs and basic electrical tasks within HIUs Working on low-pressure, low-temperature heating systems Interpret manuals to diagnose issues and implement effective solutions. Helping out other maintenance staff, providing guidance and support as needed. Maintain accurate records of receipts from suppliers if parts purchased Provide excellent customer service by addressing concerns promptly and professionally....

Would you like the opportunity to work at Lord's, the Home of Cricket and one of the most iconic sporting venues in the world? Marylebone Cricket Club (MCC) is looking for enthusiastic individuals to join our Food & Beverage team ahead of another exciting cricket season at Lord’s. Lord’s is a vibrant sports and events venue where excellence is expected both on and off the field. We pride ourselves on delivering exceptional service and world-class food and drink to our guests. About the RoleKEY TASKS AND ACCOUNTABILITIES • To provide excellent food and beverage service to all customers • Enthusiastic attitude and proactive approach to all areas of service and hospitality • Ensure knowledge of all menus • Effectively and efficiently deal with customer feedback • Must always be presentable and punctual • Complete all training both in person and online as required • Able to positively engage with the wider Lords team and uphold the core values of the MCC. Benefits London...

Housing Officer  Location: London Local Authority Contract: Temporary – 3 months initially, then rolling Hours: 36 per week Monday to Friday Pay Rate: £23.07 per hour (PAYE) / £29.35 per hour (Umbrella PAYE) Working Pattern: Office or patch-based, 5 days per week We’re proud to be working with a highly prestigious local authority to recruit several enthusiastic and experienced Housing Officers to join the Neighbourhood Services Team. Based at the Area Housing Office in London, this is an exciting opportunity to provide a high-quality, customer-focused housing management service to residents across the borough. Key Duties Manage a patch of tenancies, leases and licences. Deliver proactive tenancy, leasehold and neighbourhood management. Investigate and manage anti-social behaviour cases. Conduct estate inspections and tenancy verification checks. Provide responsive and empathetic front-line customer service. Attend evening meetings or emergencies when required.About YouYou’ll...

Temporary Housing Officer Hourly Rate: £21.80 Start Date: ASAP - End Date: July 2026 Working Pattern: Full Time in office Monday - Friday, 9:00am- 5:00pm, based in SE6. This position is working fully onsite. Key Responsibilities: Collaborate with colleagues and external partners to deliver effective patch-based services tailored to residents' needs. Manage tenancy issues in line with established policies and procedures. Conduct estate inspections and ensure all actions are reported and monitored. Facilitate the swift letting of empty properties by liaising with tenants and relevant stakeholders. Guide new residents through their rights and responsibilities during sign-ups. Address tenancy-related issues, including occupancy checks and enforcement actions when necessary. Manage a designated estate budget and contribute ideas for overall estate improvements. Work intensively with residents to resolve issues related to nuisance, anti-social behaviour, and harassment in...

Support the Resident Manager in ensuring smooth building operations and optimal customer experience from move-in to move-out, including managing resident issue resolution and enhancing resident experience through front-of-house interactions. Key Responsibilities: Customer Service Maintain comprehensive knowledge of apartment and communal area systems Assist with organising resident social events and activities Coordinate with third-party suppliers and internal departments to handle resident requests Work with Defects Resolution Team to validate work orders and arrange contractor access Deliver excellent customer service and respond to feedbackCommercial Promote ancillary revenue opportunities (storage, lounge hires, etc.) Build customer relationships to aid renewals and generate referrals Implement cost and time efficiencies to meet P&L targetsOperational Process cases within agreed SLA timelines Conduct daily development inspections and support health & safety...

Role:           Support Worker Based:        Camberwell Salary:        £14ph PAYE /  £18 UMB Start Date:  ASAP Duration:    Temp – ongoing Hours:        37.5 hours per week (two-week rota of 8am-4.30pm one week and 1.30pm-10pm the following week) and a flexible shift (8 hours to be covered) Our client, a well-respected charity dedicated to helping prevent homelessness is looking for a Support Worker to join their team. The role requires motivated staff to work as part of the team to provide support in a trauma sensitive and psychologically informed manner  Synopsis of duties: Leading in the Life Skills programme alongside the Assistant Support Worker Managing a caseload of young people Supporting the young people to move on to an independent placement within 12 months To support young people to understand their housing Journey to resettled accommodation. Scheduling and delivering support sessions Updating Support Plans and Risk Management Plans Acting as Duty Worker...

SECURITY SUPERVISOR / COORDINATORS NEEDED! SOUTH EAST LONDON TEMPORARY TO PERMANENT ROLES! UNIVERSITY-BASED ROLE! £17.35 PER HOUR - LONDON WEIGHTED HOURLY RATE! Your new company We are delighted to support a leading London university in recruiting a Security Coordinator to join their Estates and Facilities directorate. This is an excellent opportunity to step into a senior operational role within a large, diverse campus environment, ensuring safety, service excellence and effective team leadership. Your new role As Security Coordinator, you will play a pivotal role in maintaining high standards of safety, security and service delivery across the university's sites. You will supervise Security Officers, oversee day‑to‑day operations, and act as a senior point of contact for incident management, emergency response and team performance. Key responsibilities include: Leading and supervising Security Officers and control room operations. Responding to and managing emergencies,...

Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Support administration of service contracts and supplier accounts. Schedule and allocate engineers via the CAFM system. Monitor contract performance and identify improvements. Track SLA compliance for reactive and PPM tasks. Maintain statutory compliance records. Prepare and update contractual and compliance documents. Manage accurate records and document control. Log, prioritise, and assign helpdesk...

Your new company We work with a broad range of organisations across London, providing facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and well-managed environments, whether in public services or corporate settings. Our aim is to match your skills with opportunities that offer stability and professional growth. Your new role Receive, sort, and distribute incoming mail, parcels, and packages to the correct departments or individuals. Collect and process outgoing mail, including franking, weighing, and preparing items for dispatch. Handle special or recorded deliveries, ensuring accurate tracking and obtaining signatures when required. Maintain accurate records of incoming and outgoing mail, including costs and delivery logs. Operate franking machines and other mailroom equipment safely and efficiently. Deliver urgent items internally or externally, occasionally requiring visits to post offices or...

An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio. Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes. The role is based in London with hybrid working available by agreement. What the role involves: * End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts * Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery * Providing specialist support to property management,...