Dec 09, 2025
Housing (Homelessness) Triage/First contact Officer
Office based – 36 Hours per week (flexibility for hybrid working considered once role established)
To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.
Duties
Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits.
Makes initial enquiries into reason to believe client is eligible and homeless.
Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...
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Unknown Status
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CV-Library
London, UK
Contractor