167 housing officer jobs found in London

Sheltered Housing Officer – West London Rate: £28.21 per hour (umbrella) Contract: 3 months initially, with potential for extension Working Arrangement: Office-based We are currently seeking a dedicated and compassionate Sheltered Housing Officer to join our team in West London. This is an excellent opportunity for an experienced housing professional to provide vital support and tenancy management services to residents living in sheltered accommodation. Key Responsibilities Provide day-to-day management of sheltered housing schemes. Support and engage with residents, promoting their independence and wellbeing. Act as the main point of contact for residents, families, and external support agencies. Carry out regular welfare checks and health & safety inspections. Manage tenancy-related issues in line with housing policies and procedures. Respond promptly to emergencies or safeguarding concerns.Requirements Proven experience working with vulnerable adults, ideally within a...

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding...

Job Title: Housing Officer Location: North West London Contract Type: Temporary – 3 Months Ongoing Pay Rate: £27.70 per hour (Umbrella) Working Pattern: Full-time, Hybrid position (2-3 days in office) Role Overview We are currently seeking an experienced Housing Officer to join a busy team in North West London. You will play a key role in delivering high-quality housing management services, supporting residents across mixed-tenure properties, and ensuring safe, sustainable communities. This is a fantastic opportunity for someone confident in handling tenancy issues, customer-facing work, and working proactively to prevent tenancy breakdowns. Key Responsibilities • Manage a patch of properties, delivering day-to-day tenancy management • Respond to reports of anti-social behaviour and carry out investigations • Support residents to sustain their tenancies through early intervention • Conduct tenancy audits, estate inspections and home visits • Work closely with support services,...

Are you passionate about making a difference in the lives of young people? Do you have experience in housing and a drive to support care-experienced young people (CEYP) into independent living? Adecco are seeking a to join a newly created team within the Young People's Service at a Local Authority in Croydon. This is a unique opportunity to work directly with CEYP, helping them transition into sustainable tenancies and build brighter futures. Housing Officer (Care Experienced Young People) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months £22.41 per hour PAYE / £29.60 per hour Umbrella Hybrid Working - 3 days in office, remainder at home ASAP start This post is subject to an Enhanced DBS checkRole Purpose: Support Care Experienced Young People (CEYP) in transitioning to independent living. Collaborate with internal teams and external agencies to address housing needs. Provide bespoke, solution-focused housing support. Key...

Step into a rewarding position with a well-established Housing Association across London, which will give you the opportunity to make a real impact, manage a varied caseload of supported housing and help to sustain tenancies. You will carry out assessments, provide day-to-day tenancy support, and work closely with internal teams and external agencies. I'd love to hear from anyone with experience as a Housing Support Officer, Tenancy Sustainment Officer or Housing Officer within supported accommodation. In this Housing Support Officer role, you will be: Carry out pre-tenancy interviews, needs and risk assessments Support with tenancy and benefit-related issues Maintain accurate records using systems such as Orchard and Inform Promote tenant independence and understanding of responsibilities Monitor service charge payments, arrears, and voids Conduct health and safety checks Liaise with internal teams and external agencies Attend meetings and support joint working with partners...

Step into a rewarding position with a well-established Housing Association across London, which will give you the opportunity to make a real impact, manage a varied caseload of supported housing and help to sustain tenancies. You will carry out assessments, provide day-to-day tenancy support, and work closely with internal teams and external agencies. I'd love to hear from anyone with experience as a Housing Support Officer, Tenancy Sustainment Officer or Housing Officer within supported accommodation. In this Housing Support Officer role, you will be: Carry out pre-tenancy interviews, needs and risk assessments Support with tenancy and benefit-related issues Maintain accurate records using systems such as Orchard and Inform Promote tenant independence and understanding of responsibilities Monitor service charge payments, arrears, and voids Conduct health and safety checks Liaise with internal teams and external agencies Attend meetings and support joint working with partners...

Private Sector Rental Policy Officer  Location: West London Contract Type: Temporary / Interim Department: Private Sector Rental, Corporate Finance & Housing Services Reports to: Head of Private Sector Rental Services Role Overview Pertemps Network Group are seeking a detail-driven Private Sector Rental Policy Officer to lead the review, development and delivery of policies that support high-quality private sector rental services across the borough. This role plays a key part in ensuring that policies remain compliant, effective and aligned with best practice, legislation and local strategic priorities. Key Responsibilities Lead and manage the policy review programme, ensuring all Private Sector Rental policies and procedures remain compliant, current and fit for purpose. Work directly with residents, internal teams and external partners to ensure policy frameworks are clear, effective and aligned with statutory requirements. Monitor national policy, legislative...

Nottinghill Genesis are looking for 2 Housing Repairs Administrators to start ASAP working out of both their Kingcross office and Hammersmith Officer. This will be on a 5 week rota - 3 at hammersmith and 2 at kings cross. Monday to Friday 9am to 5pm. This is an office based role so NO WORKING FROM HOME. The expectations that workers will action repairs request with urgency to ensure things get fixed quickly. Be meticulous when reviewing and accepting quotes. Check if the costs from contractors are reasonable. Confirm that the repair work done matches what was supposed to be done before paying for it. Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well. Keep both internal and external customers informed about what you're doing and when it will get done. Answer questions whether online or in person ensuring that you record everything on Workwise. Ensure that our residents have a good experience with...

I’m currently supporting a local authority in the London who are looking for an experienced Housing Options Officer to join their team on a temporary contract. The rate is negotiable. 📍 Location: North London (2 days on site per week) 🖥️ System: Jigsaw (Experience Preferred) 🗓️ Start: 1st December 2025 💬 Interviews: Thursday 24th November (via Teams) This is a great opportunity to step into a supportive team and make a real difference — helping deliver homelessness prevention and housing advice services across the region under the Housing Act 1996 and Homelessness Reduction Act 2017. If this is of interest to yourself then respond to this email or call me on (phone number removed) Thanks Jacob

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid...

Job Title: Admin Officer (Housing) Location: Local authority based in Roehampton, Wandsworth Pay Rate: £19.78 hourly PAYE/ £26.15 hourly Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Monday-Friday, 9am- 5pm (36 hours a week) Working Arrangements: Full time office role (Remote/Hybrid working is not feasible) ASAP Start Job Purpose: Responsible for the provision of effective and efficient administration, within a team providing housing management services to approximately 8000 properties. Job Duties: First point of contact on a repairs reporting telephone line and raising remedial orders as required, often for emergency repairs. Liaising with contractors and colleagues to work efficiently, ensuring the correct contractor and job priority is given to ensure repairs are carried out promptly adhering to health and safety guidelines. Gathering all required information from Civica for the Deputy Area Housing Manager in relation to...

Senior Housing Benefits Officer – North London  Hybrid Working £30 per hour (Umbrella) 3–6 Month Ongoing Contract Are you an experienced Housing Benefits professional ready to step into a high-impact role within a fast-paced and evolving environment? This North London local authority is seeking a Senior Housing Benefits Officer to join their team and support vulnerable residents across the borough. About the Role Against a backdrop of continually changing regulation and guidance, you will play a key role in delivering a high-performing, customer-centred financial assessment service. You’ll help manage a team responsible for providing financial assistance towards rent, Council Tax, and social care costs for approximately 21,000 households — representing 1 in 5 of the borough’s most vulnerable residents. Your work will directly contribute to the council’s Use of Resources Assessment and their overall Comprehensive Performance Assessment (CPA) score, ensuring the service...

We're recruiting an experienced and motivated Senior Housing Benefit Appeals Officer to join a proactive Benefits Service within a busy local authority. This is an excellent opportunity for a specialist with strong technical knowledge of Housing Benefit, Council Tax Benefit and financial assessments to make an immediate impact on service performance, quality assurance, and complex casework. You'll play a key role in managing complex Housing Benefit and Council Tax Benefit appeal cases, preparing tribunal submissions, providing expert advice, and supporting quality assurance across the service. This role focuses solely on appeals work, with an emphasis on technical accuracy, legislative interpretation and effective representation at hearings. The role is primarily home-based, however you will be required to attend occasional office meetings and must be able to travel to tribunal hearings several times per month. The Role ·Support and deputise for the Team Leader,...

We’re supporting one of London’s largest and longest-established housing providers - an organisation recognised for its social purpose, community focus, and commitment to delivering safe, well-managed neighbourhoods. They’re now looking for an experienced Neighbourhood Manager to join their team on an interim basis. This role is ideal for someone who enjoys being out and about, engaging with residents, and taking ownership of estates and buildings across a defined patch. It’s a mobile position with the freedom to plan your own day, supported by a flexible office base when needed. Contract: Ongoing temporary contract  Location: London, Hybrid (Any local office)  Rates: £21.86 per hour (PAYE) | £27.76 per hour (Umbrella)  Key Responsibilities: Estate Inspections Carry out regular inspections across estates and communal areas Identify and report repairs, hazards, cleaning standards, and tenancy/lease breaches Ensure schemes remain safe, well maintained, and compliantFire...

Mobile Caretaker Mobile position Must have a full UK Driving licence as van and fuel card provided Temp- perm positions 3 months Temp to be then taken on perm PAYE: £13.85 per hour PAYE or £16.55 per hour Umbrella Location: North London, Islington Van and fuel card providedMy client is a well-known housing association and they're seeking experienced Estate Caretakers to clean and maintain internal, external and all common areas of housing blocks and estates. You'll be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams. Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit...

Sheltered Housing Manager (managing 6 housing schemes) Sector: Local Authority / Public Sector Location: London (site-based working) across 6 housing schemes) Contract: 6 months Day Rate: £350/day (umbrella) Interviews to take place ASAP with a view to a start thereafter We’re seeking an experienced Sheltered Housing Manager to lead and deliver a high-quality housing management service for older and vulnerable residents across six sheltered housing schemes. This is a hands-on, site-based role focused on service excellence, resident wellbeing, and strong operational management. Key Responsibilities Lead and motivate a team of Specialist Housing Officers, fostering a supportive, high-performing culture. Oversee day-to-day management of sheltered schemes, ensuring buildings, communal areas, and services remain safe, clean, and well-maintained. Drive efficient void management—repairs, turnaround, and re-letting—to minimise revenue loss and maximise resident satisfaction. Manage rent...