Apr 08, 2026
Your new role
The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance.
What you'll need to succeed
Previous experience in a Helpdesk/Service Desk environment (including telephone support).
Strong experience using call logging/ticketing systems.
Solid knowledge of Microsoft Windows 11.
Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation).
Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
Basic understanding of PC hardware setup and configuration.
Experience supporting mobile devices and MDM platforms (Apple & Android).
Knowledge of Service Desk processes, IT best practices, and customer service standards.
Ability to manage multiple tasks simultaneously within a team...
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Unknown Status
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CV-Library
London, UK
Contractor