1 pharmacy technician jobs found in London

About role The Medical Information Customer Experience Specialist (MICES) provides accurate, high-quality technical and medical information to healthcare professionals, patients, and caregivers. The role requires delivering excellent customer service in both Swedish (C2/native) and English, while ensuring all responses comply with regulatory, quality and procedural standards. The specialist may also support second-line medical information activities such as escalation handling and content development. Main Responsibilities Medical Information Request Management * Research and respond to enquiries received through multiple channels, including phone, email, webforms, live chat and postal mail, within defined timelines and quality standards. * Accurately document all enquiries and responses in line with SOPs, Work Instructions and regulatory requirements. * Identify and appropriately report adverse events and product quality complaints. * Provide...